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Updated Survey Materials and Protocols Starting Quarter 2, 2026

Current Survey Materials (for 2025)

 

HHCAHPS Survey materials available below reflect the updated HHCAHPS Survey and take effect with the April 2026 sample month, assuming OMB approval.

PDF versions of the materials below available upon request.


  English Spanish Simplified Chinese Traditional Chinese Russian Vietnamese Eastern Armenian
Protocols and Guidelines Manual              
MS Word Version
1/21/2026
           
Questionnaire*              
Standard Version*
1/21/2026

1/21/2026

1/21/2026

1/21/2026

1/21/2026

1/21/2026

1/21/2026
Optical Scan Version (Available upon request)*              
Supplemental Questions
1/19/2021

1/19/2021

1/19/2021

1/19/2021

1/19/2021

1/19/2021

1/19/2021
Consent to Share Responses              
Mail questionnaire - All languages
1/22/2026
           
Standard telephone interview - All languages
1/22/2026
           
Proxy telephone interview - All languages
1/22/2026
           
Survey Composites and Global Ratings
5/20/2016
           
Sample Letters              
Sample Cover Letter 1st mailing
10/4/2022

1/18/2022

1/18/2022

1/18/2022

1/18/2022

10/10/2023

1/18/2022
Sample Cover Letter 2nd mailing
10/4/2022

1/18/2022

1/18/2022

1/18/2022

1/18/2022

10/10/2023

1/18/2022
Telephone Scripts*              
Standard Script*
1/21/2026

1/21/2026
   
1/21/2026

1/21/2026
 
Proxy Respondent Script*
1/21/2026

1/21/2026
   
1/21/2026

1/21/2026
 
FAQs for Interviewers*
1/21/2026

1/21/2026
         
General Guidelines for Interviewers
1/21/2026
           
Interviewer Monitoring Form
1/21/2026
           
OMB Disclosure Notice              
Sample File Layout*
1/21/2026
           
Vendor Application PDF
1/21/2026
           
Exceptions Request Form PDF
1/21/2026
           
Discrepancy Notification Report PDF
1/21/2026
           
FAQs for rolling out updated survey
1/21/2026
           
Crosswalk between original survey to updated survey
1/21/2026
           
Crosswalk of publicly reported measures
2/3/2026
           
Crosswalk of standard XML data file layout
1/21/2026
           

* Effective with the April 2026 sample month, assuming OMB approval.