To become a CMS-approved Home Health Care CAHPS (HHCAHPS) Survey vendor, survey vendors must:

• Meet the HHCAHPS Survey Vendor Minimum Business Requirements (MBRs) available here.
• Designate an HHCAHPS Survey Administrator/Project Manager. The designated HHCAHPS Survey Administrator/Project Manager’s role and responsibilities are listed below.
  • Register as your organization’s Survey Administrator/Project Manager on the HHCAHPS website by completing the Vendor Registration Form;
  • Designate another individual within your organization to serve as the backup HHCAHPS Survey Administrator;
  • Remove or grant access to the private side of the website for users in your organization;
  • Serve as the main point of contact with the HHCAHPS Survey Coordination Team; and
  • Notify the HHCAHPS Survey Coordination Team if your role as the HHCAHPS Survey Administrator will no longer be valid and identify a successor.
• Complete and submit an online HHCAHPS Vendor Application Form available from your customized Dashboard, once logged in.
• Successfully complete the Introduction to the HHCAHPS Survey self-paced training , a training certification, and all subsequent Update Webinar Training sessions.
• Complete and submit a Quality Assurance Plan (QAP) after your organization’s first quarterly data submission and on an annual basis thereafter.

More detailed information about the requirements for survey vendors and instructions for applying to become a vendor are included in the HHCAHPS Survey Protocols and Guidelines Manual, which is available on this website.