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Public Reporting Results Refreshed on Care Compare; Archived Publicly Reported Data Available on HHCAHPS Website
Public ReportingPosted January 15, 2025

Home Health Care CAHPS (HHCAHPS) Survey results based on responses from patients who received home health care from Medicare-certified home health agencies (HHAs) from July 2023 through June 2024 are now reported on Medicare’s compare tool at https://www.medicare.gov/care-compare/. HHCAHPS Survey results are updated each calendar year quarter.

These data are also available on the HHCAHPS website through the “Archived Publicly Reported Data” link under the “General Information” tab. On this webpage, you can access

HHA-level data,
state and national averages,
star ratings cut points,
patient mix adjustment coefficients for the linearized data used to construct the star ratings, and
patient mix adjustment factors

As a reminder, information on how the star ratings were constructed is provided in these Technical Notes.

Click here for more information about how the data were analyzed and for the patient-mix adjustment factors that were used to statistically adjust the results that are currently being publicly reported on CMS’ Compare website.

RTI International will be closed January 20, 2025
Other AnnouncementsPosted January 14, 2025

RTI International will be closed Monday, January 20, 2025, for the Martin Luther King Jr. holiday. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries on Tuesday, January 21, 2025.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

CY2024 Quarter 3 Data Submission Deadline Reminder: One Week Left
Data SubmissionsPosted January 10, 2025

The next data submission deadline is Thursday, January 16, 2025. We are now one week away from the deadline for submitting HHCAHPS Survey data for Quarter 3 of calendar year 2024 (CY24, Q3).

We thank those HHCAHPS vendors who have already begun submitting CY24,Q3 data for their HHA clients. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.

Important Points to Remember:

For each sample month an HHA has no eligible patients, please remember to request an email from them documenting that they had no eligible patients or have them submit a blank monthly patient information file, so that you can submit a 0-eligible file for that month.
Please remember to submit a DNR for any HHAs that do not send you a file.
Data files must pass both the initial and the secondary validation checks.
To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on January 16, 2025, you must submit all of your Quarter 3 files on or before Wednesday, January 15, 2025.
Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. And, correct and re-submit all files before the data submission deadline.
You must still submit an XML data file for an HHA even if their monthly patient information file does not have any patients eligible to be sampled.
Check your Vendor Authorization Report to make sure that each HHA client has authorized your organization to submit data on their behalf.

Please feel free to contact us via email or through the toll-free number if you have any questions or need help with data submissions.

CY2024 Qtr. 3 Data Submission Deadline Reminder
Data SubmissionsPosted January 2, 2025

The next data submission deadline is Thursday, January 16, 2025. We are now approximately 2 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 3 of calendar year 2024 (CY24,Q3).

Important Points to Remember:

For each sample month an HHA has no eligible patients, please remember to request an email from them documenting that they had no eligible patients or have them submit a blank monthly patient information file, so that you can submit a 0-eligible file for that month.
Please remember to submit a DNR for any HHAs that do not send you a file.
Data files must pass both the initial validation checks and the secondary validation checks.
To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on January 16, 2025, you must submit all Quarter 3 files on or before Wednesday, January 15, 2025.
Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all your submitted files were accepted. And, correct and re-submit all files before the data submission deadline.
You must still submit an XML data file for an HHA even if their monthly patient information file does not have any patients eligible to be sampled.
Check your Vendor Authorization Report to make sure that each HHA client has authorized your organization to submit data on their behalf.

Please feel free to contact us via email or through the toll-free number if you have any questions or need help with data submissions.

HHCAHPS Coordination Team Quarterly Review (CTQR) Newsletter – January 2025 Edition
Other AnnouncementsPosted January 2, 2025

The next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) newsletter has been posted. This edition provides information about HHCAHPS to home health agencies and survey vendors.

This quarter’s issue includes:

Important dates and reminders for HHAs.
Overview of the January HHCAHPS 2025 Update and Introduction vendor training sessions, including a registration link.
- Note: Only survey vendors have training requirements; HHAs are not required to attend.
Spotlight on HHCAHPS Survey Medicare Care Compare publicly reported Composite “Communications Between Providers and Patients” data drawn from the Q2, 2023-Q2,2024 period.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the January 2025 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter – January 2025.

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter: https://homehealthcahps.org/Home.aspx.

If you have any questions, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

CY24 Qtr. 3 Data Submission Deadline Reminder
Data SubmissionsPosted December 19, 2024

The next data submission deadline is Thursday, January 16, 2025. We are now approximately 4 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 3 of calendar year 2024 (CY24,Q3).

New Important Points to Remember:

For each sample month an HHA has no eligible patients, please remember to request an email from them documenting that they had no eligible patients or have them submit a blank monthly patient information file, so that you can submit a 0-eligible file for that month.
Please remember to submit a DNR for any HHAs that do not send you a file.
Data files must pass both the initial and the secondary validation checks.
To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on January 16, 2025, you must submit all of your Quarter 3 files on or before Wednesday, January 15, 2025.
Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. And, correct and re-submit all files before the data submission deadline.
You must still submit an XML data file for an HHA even if their monthly patient information file does not have any patients eligible to be sampled.
Check your Vendor Authorization Report to make sure that each HHA client has authorized your organization to submit data on their behalf.

Please feel free to contact us via email or through the toll-free number if you have any questions or need help with data submissions.

RTI International will be closed December 25, 2024, and January 1, 2025
Other AnnouncementsPosted December 19, 2024

RTI International will be closed Wednesday, December 25, 2024, and Wednesday, January 1, 2025. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries received during that time beginning the Thursday after each holiday.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

HHCAHPS Preview Reports with Star Ratings Available
Information for Home Health AgenciesPosted December 12, 2024

The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from July 2023 through June 2024 (Q3,2023-Q2,2024) are now available on https://homehealthcahps.org via the "Survey Preview Report” link under the “For HHAs” tab. HHA users must be logged into the website to view their report. These same data will be updated on Medicare’s compare tool on https://www.medicare.gov/care-compare/ in late January 2025.

The Preview Reports present the publicly reported results, which also include star ratings for those agencies with data for 40 or more patient surveys in the 4-quarter reporting period.

For more information about the Preview Reports, please refer to this document on the HHCAHPS website: Understanding the HHCAHPS Survey Preview Reports

For more information about HHCAHPS star ratings, including Frequently Asked Questions, please click here: Star Ratings Information

If HHA users need assistance accessing their Report, please contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

Registration Now Open for the 2025 Home Health Care CAHPS Survey Vendor Update Training
Other AnnouncementsPosted December 2, 2024

Registration Now Open for the 2025 Home Health Care CAHPS Survey Vendor Update Webinar Training Session

Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar Training session.

The HHCAHPS Survey Vendor Update Training will take place on Thursday, January 30, 2025, from Noon to 2:00 PM Eastern Standard Time.

Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Administrator/Project Manager attend the entire session.

Registration will close at 9:00 PM Eastern Time on January 29, 2025.

HHCAHPS Training Registration Form

We strongly encourage key HHCAHPS staff, including sampling and data managers, as well as subcontractors, attend the training.
To allow us to accurately track registration attendance lines, please have each of your staff complete their own registration.

Registration Now Open for the 2025 Introduction to the Home Health Care CAHPS Survey Training: Self-Paced Format
Other AnnouncementsPosted December 2, 2024

Registration Now Open for the 2025 Introduction to the Home Health Care CAHPS Survey Training: Self-Paced Format

Registration is now open for the 2025 Introduction to the Home Health Care CAHPS (HHCAHPS) Survey self-paced Training. Please note that training materials will be available the week of January 20, 2025.

HHCAHPS Training Registration Form

Survey vendors interested in becoming approved HHCAHPS Survey vendors should review the November 1, 2024 announcement HHCAHPS Survey Applicant Vendor Requirements –for a detailed list of requirements.

More information about the survey and the requirements for becoming an approved HHCAHPS Survey vendor are provided on the HHCAHPS Survey Website at https://homehealthcahps.org. Vendors can also contact the Coordination Team at hhcahps@rti.org or call toll-free 1‑866-354-0985.

Approved vendors are not required to complete the Introduction training but must attend the live HHCAHPS Survey Vendor Update Training webinar on Thursday, January 30, 2025, from Noon to 2:00 PM Eastern Standard Time.

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