CY24 Qtr. 3 Data Submission Deadline Reminder
folder_openData Submissionscalendar_todayPosted December 19, 2024
The next data submission deadline is Thursday, January 16, 2025. We are now approximately 4 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 3 of calendar year 2024 (CY24,Q3).
We thank those HHCAHPS vendors who have already begun submitting CY24,Q3 data for their HHA clients. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.
New Important Points to Remember:
- For each sample month an HHA has no eligible patients, please remember to request an email from them documenting that they had no eligible patients or have them submit a blank monthly patient information file, so that you can submit a 0-eligible file for that month.
- Please remember to submit a DNR for any HHAs that do not send you a file.
- Data files must pass both the initial and the secondary validation checks.
- To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on January 16, 2025, you must submit all of your Quarter 3 files on or before Wednesday, January 15, 2025.
- Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. And, correct and re-submit all files before the data submission deadline.
- You must still submit an XML data file for an HHA even if their monthly patient information file does not have any patients eligible to be sampled.
- Check your Vendor Authorization Report to make sure that each HHA client has authorized your organization to submit data on their behalf.
Please feel free to contact us via email or through the toll-free number if you have any questions or need help with data submissions.
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RTI International will be closed December 25, 2024, and January 1, 2025
folder_openOther Announcementscalendar_todayPosted December 19, 2024
RTI International will be closed Wednesday, December 25, 2024, and Wednesday, January 1, 2025. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries received during that time beginning the Thursday after each holiday.
Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.
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HHCAHPS Preview Reports with Star Ratings Available
folder_openInformation for Home Health Agenciescalendar_todayPosted December 12, 2024
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from July 2023 through June 2024 (Q3,2023-Q2,2024) are now available on https://homehealthcahps.org via the "Survey Preview Report” link under the “For HHAs” tab. HHA users must be logged into the website to view their report. These same data will be updated on Medicare’s compare tool on https://www.medicare.gov/care-compare/ in late January 2025.
The Preview Reports present the publicly reported results, which also include star ratings for those agencies with data for 40 or more patient surveys in the 4-quarter reporting period.
For more information about the Preview Reports, please refer to this document on the HHCAHPS website: Understanding the HHCAHPS Survey Preview Reports
For more information about HHCAHPS star ratings, including Frequently Asked Questions, please click here: Star Ratings Information
If HHA users need assistance accessing their Report, please contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.
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Registration Now Open for the 2025 Home Health Care CAHPS Survey Vendor Update Training
folder_openOther Announcementscalendar_todayPosted December 2, 2024
Registration Now Open for the 2025 Home Health Care CAHPS Survey Vendor Update Webinar Training Session
Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar Training session.
- The HHCAHPS Survey Vendor Update Training will take place on Thursday, January 30, 2025, from Noon to 2:00 PM Eastern Standard Time.
- Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Administrator/Project Manager attend the entire session.
- Registration will close at 9:00 PM Eastern Time on January 29, 2025.
HHCAHPS Training Registration Form
- We strongly encourage key HHCAHPS staff, including sampling and data managers, as well as subcontractors, attend the training.
- To allow us to accurately track registration attendance lines, please have each of your staff complete their own registration.
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Registration Now Open for the 2025 Introduction to the Home Health Care CAHPS Survey Training: Self-Paced Format
folder_openOther Announcementscalendar_todayPosted December 2, 2024
Registration Now Open for the 2025 Introduction to the Home Health Care CAHPS Survey Training: Self-Paced Format
Registration is now open for the 2025 Introduction to the Home Health Care CAHPS (HHCAHPS) Survey self-paced Training. Please note that training materials will be available the week of January 20, 2025.
HHCAHPS Training Registration Form
Survey vendors interested in becoming approved HHCAHPS Survey vendors should review the November 1, 2024 announcement HHCAHPS Survey Applicant Vendor Requirements –for a detailed list of requirements.
More information about the survey and the requirements for becoming an approved HHCAHPS Survey vendor are provided on the HHCAHPS Survey Website at https://homehealthcahps.org. Vendors can also contact the Coordination Team at hhcahps@rti.org or call toll-free 1‑866-354-0985.
Approved vendors are not required to complete the Introduction training but must attend the live HHCAHPS Survey Vendor Update Training webinar on Thursday, January 30, 2025, from Noon to 2:00 PM Eastern Standard Time.
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RTI International will be closed November 28 and 29, 2024
folder_openOther Announcementscalendar_todayPosted November 20, 2024
RTI International will be closed Thursday, November 28 and Friday, November 29, 2024, for the Thanksgiving Holiday. The HHCAHPS Survey Coordination Team will respond to technical assistance inquiries beginning on Monday, December 2, 2024.
Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.
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Notice of Publication of the Home Health Prospective Payment System Rate Update Final Rule for Calendar Year 2025
folder_openInformation for Home Health Agenciescalendar_todayPosted November 7, 2024
The Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2025 was published in the Federal Register on November 7, 2024. The HH PPS CY2025 Final Rule is available on the HHCAHPS website at the link below.
HH PPS CY2025 Final Rule
If you have questions, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.
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Home Health Care CAHPS Survey Vendor Update Webinar Training
folder_openOther Announcementscalendar_todayPosted November 1, 2024
The next Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session will take place on Thursday, January 30, 2025. The session will be held from Noon to 2:00 PM Eastern Standard Time.
Online registration to attend the HHCAHPS Survey Vendor Update Webinar training session will be available in early December. Please monitor this website for an announcement that registration is open.
- Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their HHCAHPS Survey Administrator/Project Manager attend the session.
- To allow us to accurately track registration attendance lines, please have each of your separately located staff complete their own registration.
- We strongly encourage all key HHCAHPS staff, including sampling and data managers and key subcontractors, to attend the training.
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Introduction to the Home Health Care CAHPS Survey Training: Self-Paced Format
folder_openOther Announcementscalendar_todayPosted November 1, 2024
The next annual Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Training will be offered in a self-paced format beginning in January 2025.
We will continue to require that organizations register for this training online; registration will open in early December. Please monitor this website for an announcement that registration is open.
- Survey vendors interested in becoming approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Administrator/Project Manager register for and review the self-paced introductory training and complete the training certification provided via email.
- However, we strongly encourage all key HHCAHPS staff, including sampling and data managers and key subcontractors, to review the Introduction to HHCAHPS Survey training.
- New staff from already-approved vendors are encouraged to review the Introductory Training slides to familiarize themselves with HHCAHPS protocols.
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HHCAHPS Survey Applicant Vendor Requirements
folder_openOther Announcementscalendar_todayPosted November 1, 2024
This announcement is intended for organizations interested in applying to become approved HHCAHPS Survey vendors. Applicant vendors must complete the following tasks to be considered for approval:
- Confirm your organization meets all HHCAHPS Survey Minimum Business Requirements linked here.
- Designate a staff member as the HHCAHPS Survey Administrator/Project Manager. That person should:
- Agree to implement the HHCAHPS Survey using standardized protocols and procedures described in the HHCAHPS Survey Protocols and Guidelines Manual located on the https://homehealthcahps.org website via the “Survey and Protocols” menu.
- Complete and submit a Quality Assurance Plan (QAP) within 6 weeks after the vendor’s first quarterly HHCAHPS Survey data submission, and on an annual basis thereafter.
- Attend all subsequent vendor Update Webinar Training sessions, if granted interim approval.
More information about the survey and the requirements for becoming an approved HHCAHPS Survey vendor are provided on the HHCAHPS Survey website at https://homehealthcahps.org/General-Information/Vendor-Application-Process. Vendors may also contact the Coordination Team at HHCAHPS@RTI.org or call toll-free 1‑866-354-0985.
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