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Announcements
By HHCAHPS on 2/10/2017
This is a reminder to all Medicare-certified home health agencies (HHAs) seeking an exemption from participating in the HHCAHPS Survey for the CY2018 APU to submit a Participation Exemption Request (PER) form on the HHCAHPS website.

The deadline for submitting the CY 2018 APU exemption request is 11:59 PM Eastern Time Friday, March 31, 2017.

As announced in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2017 that was published in the Federal Register on November 3, 2016, Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2015 and March 31, 2016 who met survey eligibility criteria can request a PER for the CY 2018 APU.

HHAs can access the online PER form on HHCAHPS website at the following link: https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

For more information about the HHCAHPS Survey,...
By HHCAHPS on 1/27/2017
Home Health Care CAHPS (HHCAHPS) Survey results based on responses from patients who received home health care from Medicare-certified home health agencies (HHAs) from July 2015 through June 2016 are now reported on the Home Health Compare link on www.medicare.gov. HHCAHPS Survey results are updated each calendar year quarter.

These data are also available on the HHCAHPS website through the "Archived Publicly Reported Data" link under the "General Information" tab. On this webpage, you can access

HHA-level data, state and national averages, Star Ratings cut points, and Patient mix adjustment coefficients for the linearized data used to construct the Star Ratings. As a reminder, information on how the Star Ratings were constructed is provided in these Technical Notes.

Click here for more information...
By HHCAHPS on 1/23/2017
The agendas and presentation slides that will be used in the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions and the HHCAHPS Survey Vendor Update Webinar training session are now available on the HHCAHPS Website, under the "Training" tab on the HHCAHPS Website.

The Introduction to the HHCAHPS Survey Training Session

The Introduction to the HHCAHPS Survey training session is a two-part session. Session 1 will take place on Tuesday, January 31, 2017 from 1:00-5:00 PM ET. Session II will take place on Wednesday, February 1, 2017 from 1:00-5:00 PM ET. Power point slides and an agenda for each of these training sessions have been posted. The HHCAHPS Survey Vendor Update Webinar Training Session

The HHCAHPS Survey Vendor Update Training Session will take place on Friday, February 3, 2017 from Noon to 2:00 PM ET. Power point slides and an agenda for this training session have been posted. In addition to the power point slides and agendas,...
By HHCAHPS on 1/12/2017
The next data submission deadline is Thursday, January 19, 2017. We are now one week away from the deadline for submitting HHCAHPS Survey data for Quarter 3 of calendar year 2016 (CY16, Q3).

We thank those HHCAHPS vendors who have already submitted CY16,Q3 data for their HHA clients. If you have not yet submitted CY16,Q3 data for all or most of your HHA clients, we encourage you to submit your files as soon as possible.

Important Points to Remember:

To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on January 19, 2017, you must submit all of your Quarter 3 files on or before Wednesday, January 18, 2017. Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. And, correct and re-submit all files before the data submission deadline. Please feel free to contact us via email or through the toll-free number if you have any questions...
By HHCAHPS on 1/6/2017
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from July 2015 through June 2016 (2015, Q3 - 2016, Q2) are now available on https://homehealthcahps.org under the "For HHAs" tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in January 2017.

The Preview Reports present the publicly reported results with Star Ratings for those agencies with a sufficient number of completed interviews to receive Star Ratings.  Agencies must have data for 40 or more patient surveys in the reporting period in order to have Star Ratings.

To access your agency's HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab.  If you have...
By HHCAHPS on 1/5/2017
The next data submission deadline is Thursday, January 19, 2017.  We are now approximately 2 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 3 of calendar year 2016 (CY16,Q3).

We thank those HHCAHPS vendors who have already begun submitting CY16,Q3 data for their HHA clients. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.

Important Points to Remember:

Data files must pass both the initial validation checks and the “overnight” validation checks. To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on January 19, 2017, you must submit all of your Quarter 3 files on or before Wednesday, January 18, 2017. Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted.  And, correct and re-submit all files before the data submission deadline. Please...
By HHCAHPS on 1/3/2017

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the January 2017 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter - January 2017

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter: https://homehealthcahps.org/Home.aspx.

By HHCAHPS on 12/22/2016
The next data submission deadline is Thursday, January 19, 2017. We are now approximately 4 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 3 of calendar year 2016 (CY16,Q3).

We thank those HHCAHPS vendors who have already begun submitting CY16, Q3 data for their HHA clients. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.

Important Points to Remember:

Data files must pass both the initial validation checks and the "overnight" validation checks. To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on January 19,2017, you must submit all of your Quarter 3 files on or before Wednesday, January 18, 2017. Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted.  And, correct and re-submit all files before the data submission deadline. ...
By HHCAHPS on 12/19/2016

RTI International will be closed Friday, December 23 and Monday, December 26, 2016. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries received during that time beginning on Tuesday, December 27, 2015.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

By HHCAHPS on 12/1/2016
Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session.

The HHCAHPS Survey Vendor Update training will take place on Friday, February 3, 2017 from Noon to 2:00 PM Eastern Standard Time. Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Project Manager attend the entire session. Registration will close at 9:00 PM Eastern Time on February 2. https://homehealthcahps.org/Training/RegistrationForm.aspx We strongly encourage each HHCAHPS Survey Project Manager to have all key HHCAHPS staff, including sampling and data managers, as well as subcontractors, attend the training. There are no restrictions on the number of people attending or the number of lines required for each vendor; however, we encourage vendors to gather in one location as much as possible. ...