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Announcements
By SuperUser Account on 12/1/2016
Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session.

The HHCAHPS Survey Vendor Update training will take place on Friday, February 3, 2017 from Noon to 2:00 PM Eastern Standard Time. Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Project Manager attend the entire session. Registration will close at 9:00 PM Eastern Time on February 2. https://homehealthcahps.org/Training/RegistrationForm.aspx We strongly encourage each HHCAHPS Survey Project Manager to have all key HHCAHPS staff, including sampling and data managers, as well as subcontractors, attend the training. There are no restrictions on the number of people attending or the number of lines required for each vendor; however, we encourage vendors to gather in one location as much as possible. ...
By SuperUser Account on 12/1/2016
Registration is now open for the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training.

The Introduction training will take place on January 31 and February 1, 2017. Session I will be held once on January 31th and Session II will be held once on February 1st. Both sessions will be held from 1:00PM to 5:00PM Eastern Time. Organizations wishing to become HHCAHPS Survey approved vendors must have their HHCAHPS Project Manager register below to attend both Session I and Session II. Registration will close at 9:00 PM Eastern Time on January 30, 2017. https://homehealthcahps.org/Training/RegistrationForm.aspx

In addition to attending both Introduction training sessions, organizations interested in becoming approved HHCAHPS Survey vendors must complete the following tasks:

Complete and submit a Vendor Participation Form, which is located on the HHCAHPS Survey Website...
By SuperUser Account on 11/15/2016

The HHCAHPS Participation Periods Document has been updated to include the CY 2019 APU requirements as provided in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2017 that was published in the Federal Register on November 3, 2016.

The updated document can be found at this HHCAHPS Survey Website link:
HHCAHPS Survey Participation Periods

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By SuperUser Account on 11/7/2016

The Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2017 was published in the Federal Register on November 3, 2016. The HH PPS CY2017 Final Rule is available on the HHCAHPS Website at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2018 and in CY2019.

HH PPS CY2017 Final Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By SuperUser Account on 11/3/2016
The HHCAHPS website will be unavailable for approximately 4 hours, from 8:00 am to 12:00 pm Eastern Time, on Monday, November 7, 2016, as we upgrade the site to reflect a new look and make use of current web standards to improve compatibility with modern browsers. Please plan accordingly to minimize disruption to your HHCAHPS Survey operations.

The changes are mostly cosmetic; however, there is a change to the password retrieval process for users who have forgotten their password.  A summary of changes is listed here:

The most recent announcements about the HHCAHPS Survey will now appear on the home page instead of being available via the "News/Announcements" link in the "Quick Links" box. The "Quick Links" box is being shifted to the right side of the screen, just above the “Information for HHAs” box. The password retrieval process for users who have forgotten their password will change. It will now be a password reset process. If you have forgotten your password, you will need...
By SuperUser Account on 11/1/2016

The next Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session will take place on Friday, February 3, 2017. The session will be held from Noon to 2:00 PM Eastern Standard Time.

Online registration to attend the Home Health Care CAHPS Survey Vendor Update Webinar training session will be available in early December. Please monitor this Website for an announcement that registration is open.

  • Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their HHCAHPS Survey Project Manager attend the entire session.
  • We strongly encourage all key HHCAHPS staff, including sampling and data managers and subcontractors, to attend the training.
By SuperUser Account on 11/1/2016
The next Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions will take place on January 31 and February 1, 2017.

Session I will be held once on January 31, 2017 and Session II will be held once on February 1, 2017. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time.

Online registration to attend the Introduction to the Home Health Care CAHPS Survey Webinar training sessions will be available in early December. Please monitor this Website for an announcement that registration is open.

Survey vendors interested in becoming approved HHCAHPS Survey vendors must have their designated HHCAHPS Project Manager attend both training sessions and must complete a training certification after training has ended. We strongly encourage all key HHCAHPS staff, including sampling and data managers and key subcontractors, to attend the Introduction training. Already approved HHCAHPS Survey vendors are not required to attend this training; however, their staff is welcome to attend, especially those individuals who are new to the HHCAHPS Survey and new subcontractors with significant roles....
By SuperUser Account on 11/1/2016
The HHCAHPS Survey Vendor Participation Form (application) is now available on the HHCAHPS website. Survey organizations interested in becoming approved Home Health Care CAHPS Survey vendors must do the following:

Complete and submit a Vendor Participation Form, which is located on the Home Health Care CAHPS Survey website at the following link: https://homehealthcahps.org/FormsForVendors/VendorParticipationForm.aspx Designate a staff member as the Home Health Care CAHPS Survey project manager. Agree to implement the Home Health Care CAHPS Survey using standardized protocols and procedures described in the Protocols and Guidelines Manual located on the https://homehealthcahps.org website. Complete and submit a Quality Assurance Plan within 6 weeks after the vendor’s first quarterly HHCAHPS Survey data submission. In addition to the above,

...
By SuperUser Account on 10/19/2016
Home Health Care CAHPS (HHCAHPS) Survey results based on responses from patients who received home health care from Medicare-certified home health agencies (HHAs) from April 2015 through March 2016 are now reported on the Home Health Compare link on http://www.Medicare.gov/. HHCAHPS Survey results are updated each calendar year quarter.

These data are also available on the HHCAHPS website through the "Archived Publicly Reported Data" link under the "General Information" tab. On this webpage, you can access

HHA-level data, state and national averages, Star Ratings cut points, and Patient mix adjustment coefficients for the linearized data used to construct the Star Ratings. As a reminder, information on how the Star Ratings were constructed is provided in these Technical Notes.

Click here...
By SuperUser Account on 10/13/2016
The next data submission deadline is Thursday, October 20, 2016.  We are now one week away from the deadline for submitting HHCAHPS Survey data for Quarter 2 of calendar year 2016 (CY16, Q2).

We thank those HHCAHPS vendors who have already submitted CY16,Q2 data for their HHA clients. If you have not yet submitted CY16,Q2 data for all or most of your HHA clients, we encourage you to submit your files as soon as possible.

Important Points to Remember:

To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on October 20, 2016, you must submit all of your Quarter 2 files on or before Wednesday, October 19, 2016. Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted.  And, correct and re-submit all files before the data submission deadline. Please feel free to contact us via email or through the toll-free number if you have any questions...