Friday, February 27, 2015
Home Health Care CAHPS Survey
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By HHCAHPS Coordination Team on 2/26/2015
The calendar year (CY) 2017 Annual Payment Update (APU) data collection requirement for HHCAHPS participation begins with the April 2015 sample month. HHAs that are not yet participating in HHCAHPS should register for HHCAHPS as soon as possible on this website at the following link:

Register for Login Credentials.

HHAs should contract with an HHCAHPS vendor listed on this website and then authorize that vendor to collect data on their behalf, beginning with the April 2015 sample month.

For more information on participation requirements and how to get started, please refer to this document:

HHA Responsibilities

Please note that this document will be updated in mid-March to reference the CY2017 APU participation period.

Please contact the HHCAHPS Survey Coordination Team if you...
By HHCAHPS Coordination Team on 2/2/2015

The HHCAHPS website has been revised to include a “Dashboard” tab, which will be visible once an authorized user (either a vendor or HHA) has logged into the website. The Dashboard tab will be the first tab on the left of the screen, in the row of grey tabs. The Dashboard provides a central location from which the user can easily access links to forms, reports, and information needed to successfully implement or monitor the HHCAHPS Survey. Please note that when an authorized user logs onto the HHCAHPS website, he or she will be automatically taken to the Dashboard page.

As you (vendors and HHAs) use the dashboard, please feel free to contact the Coordination Team with requests for additional links to be added to this page.

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS Coordination Team on 1/22/2015
Home Health Care CAHPS (HHCAHPS) Survey results based on responses from patients who received home health care from Medicare-certified home health agencies (HHAs) between July 2013 and June 2014 are now reported on the Home Health Compare link on the http://www.Medicare.gov/ Website.  HHCAHPS Survey results are updated each calendar year quarter and published on Home Health Compare. 

These data are also now available on the HHCAHPS Website through the "Archived Publicly Reported Data" link under the "General Information" tab. On this webpage, you can access HHA-level data via MS Excel files, and state and national averages via .pdf files.

Click here for more information about how the data were analyzed and for the patient-mix adjustment factors that were used to statistically adjust the results that are currently being reported.

...
By HHCAHPS Coordination Team on 1/19/2015
The agendas and presentation slides that will be used in the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions and the HHCAHPS Survey Vendor Update Webinar training session are now available on the HHCAHPS Website.

The Introduction and Update training materials can be accessed by selecting the appropriate link under the "Training" tab on the HHCAHPS Website.

The Introduction to the HHCAHPS Survey Training Session

The Introduction to the HHCAHPS Survey training session is a two-part session. Session 1 will take place on Monday, January 26, 2015 from 1:00-5:00 PM ET. Session II will take place on Tuesday, January 27, 2015 from 1:00-5:00 PM ET. Participation in both sessions of the Introduction to the HHCAHPS Survey Webinar training is required for survey vendors seeking to become approved HHCAHPS Survey vendors. Home health agencies (HHAs) and other interested organizations are welcome to attend the Introduction to HHCAHPS Survey training session,...
By HHCAHPS Coordination Team on 1/12/2015

The HHCAHPS Team is pleased to introduce the HHCAHPS Coordination Team Quarterly Review (CTQR). This newsletter is a new way to provide home health agencies (HHAs) and survey vendors with HHCAHPS information.

The CTQR will be posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the January 2015 newsletter located under the General Information tab on the HHCAHPS website or click here to view it now.

The CTQR will not replace any source of information currently on the HHCAHPS website; instead, it will highlight important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter.

By HHCAHPS Coordination Team on 1/9/2015
The next data submission deadline is Thursday, January 15, 2015. We are now one week away from the deadline for submitting HHCAHPS Survey data for Quarter 3 of calendar year 2014 (CY14,Q3).

We thank those HHCAHPS vendors who have already submitted CY14, Q3 data for their HHA clients. If you have not yet submitted CY14, Q3 data for all or most of your HHA clients, we encourage you to submit your files as soon as possible.

Important Points to Remember:

To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on January 15, 2015, you must submit all of your Quarter 3 files on or before Wednesday January 14, 2015. Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. And, correct and re-submit all files before the data submission deadline. Please feel free to contact us via email or by calling the toll-free number if you have any questions...
By HHCAHPS Coordination Team on 1/8/2015
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be updated on Home Health Compare on www.medicare.gov on January 22, 2015 or sometime thereafter. HHCAHPS Survey results are based on 12 months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter. The data that will be publicly reported in January will reflect HHCAHPS Survey data from July 2013 through June 2014 (Q3, 2013-Q2, 2014).

Preview Reports for the results that will be published on Home Health Compare in January 2015 are now available on the HHCAHPS Website. To access your agency's Preview Report, log into the HHCAHPS Website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. The system will then display your HHCAHPS survey results. If you have forgotten your username or password, click the Login link, type in your user name, click "Forgot Password," and then follow the directions to have your username and password sent to you via an HHCAHPS e-mail.

...
By HHCAHPS Coordination Team on 1/2/2015
The next data submission deadline is Thursday, January 15, 2015. We are now 2 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 3 of calendar year 2014 (CY14,Q3).

We thank those HHCAHPS vendors who have already begun submitting CY14, Q3 data for their HHA clients. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.

Important Points to Remember:

HHCAHPS data files must pass both the initial validation checks and the "overnight" validation checks. To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on January 15, 2015, you must submit all of your Quarter 3 files on or before Wednesday, January 14, 2014. Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. And, correct and re-submit all files before the data submission deadline. Please...
By HHCAHPS Coordination Team on 12/19/2014

RTI International will be closed December 24-25, 2014. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries received during that time beginning on December 26, 2014.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

By HHCAHPS Coordination Team on 12/18/2014
The next data submission deadline is Thursday, January 15, 2015. We are now approximately 4 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 3 of calendar year 2014 (CY14,Q3).

We thank those HHCAHPS vendors who have already begun submitting CY14,Q3 data for their HHA clients. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.

Important Points to Remember:

Data files must pass both the initial validation checks and the "overnight" validation checks. To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on January 15, 2015, you must submit all of your Quarter 3 files on or before Wednesday, January 14, 2015. Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. And, correct and re-submit all files before the data submission deadline. You must still submit an XML data file for an HHA even if their monthly patient information file does not have any patients eligible to be sampled....
  
     
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