Wednesday, April 16, 2014
Home Health Care CAHPS Survey
The official website for news and information about the HHCAHPS Survey
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By HHCAHPS Coordination Team on 4/10/2014
The next data submission deadline is Thursday, April 17, 2014. We are now one week away from the deadline for submitting HHCAHPS Survey data for Quarter 4 of calendar year 2013 (CY13,Q4).

We thank those HHCAHPS vendors who have already submitted CY13,Q4 data for their HHA clients. If you have not yet submitted CY13,Q4 data for all or most of your HHA clients, we encourage you to submit your files as soon as possible.

Important Points to Remember:

To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on April 17, 2014, you must submit all of your Quarter 4 files on or before Wednesday, April 16, 2014. Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. And, correct and re-submit all files before the data submission deadline. Please feel free to contact us via email or by calling the toll-free number if you have any questions or...
By HHCAHPS Coordination Team on 4/3/2014
The next data submission deadline is Thursday, April 17, 2014. We are now 2 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 4 of calendar year 2013 (CY13,Q4).

We thank those HHCAHPS vendors who have already begun submitting CY13,Q4 data for their HHA clients. If you have not submitted any data for CY13,Q4, we encourage you to begin submitting your files as soon as possible.

Important Points to Remember:

HHCAHPS data files must pass both the initial validation checks and the "overnight" validation checks. To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on April 17, 2014, you must submit all of your Quarter 4 files on or before Wednesday, April 16, 2014. Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. And, correct and re-submit all files before the data submission deadline. Please feel...
By HHCAHPS Coordination Team on 4/3/2014
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be updated on Home Health Compare on www.medicare.gov on April 17, 2014 or sometime thereafter. HHCAHPS Survey results are based on 12 months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter. The data that will be publicly reported in April will reflect HHCAHPS Survey data from October 2012 through September 2013 (Q4, 2012-Q3, 2013).

Preview Reports for the results that will be published on Home Health Compare in April 2014 are now available on the HHCAHPS Web site. To access your agency's Preview Report, log into the HHCAHPS Web site using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. The system will then display your HHCAHPS survey results. If you have forgotten...
By HHCAHPS Coordination Team on 4/1/2014

The purpose of this announcement is to alert HHAs eligible for an exemption from participating in the HHCAHPS Survey that the Participation Exemption Request Form (PER) for the calendar year (CY) 2016 annual payment update (APU) is now available on the HHCAHPS Web site at the following link:

https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

HHAs that submitted a PER for the CY 2015 APU are reminded that they must complete a new PER annually if they remain eligible. Eligibility requirements are described on the form.

Organizations with questions can contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS Coordination Team on 3/26/2014
An updated version of the Website User and Data Submission Manual, Version 2.0 is now available on the HHCAHPS Web site, at the following link:

https://homehealthcahps.org/DataSubmission/UserManual.aspx

The updated version of the manual includes the following:

Updated screenshots from the HHCAHPS website and updated discussion of tab and menu items; Information about archived publicly reported data and how to access it; Updated HHCAHPS quarterly data submission deadlines; Information about the APU Participation Summary Report; and A new chapter geared towards home health agencies (HHAs) and how they can register for user credentials, authorize an HHCAHPS Survey vendor, view data submission reports on the website, and troubleshoot if they encounter problems. For more information about the HHCAHPS Survey, contact the HHCAHPS Survey Coordination Team via e-mail at hhcahps@rti.org...
By HHCAHPS Coordination Team on 3/20/2014
The next data submission deadline is Thursday, April 17, 2014. We are now approximately 4 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 4 of calendar year 2013 (CY13,Q4).

We thank those HHCAHPS vendors who have already begun submitting CY13,Q4 data for their HHA clients. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

Important Points to Remember:

Data files must pass both the initial validation checks and the "overnight" validation checks. To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on April 17, 2014, you must submit all of your Quarter 4 files on or before Wednesday, April 16, 2014. Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. And, correct and re-submit all files before the data submission deadline. You...
By HHCAHPS Coordination Team on 3/19/2014
Home Health Care CAHPS (HHCAHPS) Survey vendors are advised that the 2014 annual update of the Quality Assurance Plan (QAP) is due to the HHCAHPS Coordination Team on or before 5:00 PM Eastern Time on April 30, 2014. Vendors must submit their QAP online at the HHCAHPS Web site. Survey vendors are requested to follow these procedures in submitting their annual update:

Locate the version of your most recently approved QAP; that is, the version that was accepted by CMS and the Coordination Team. Make a copy of that version and accept all tracked changes, creating a clean copy of the QAP. Make any updates to your clean copy using track changes, and submit your update. The document you submit with track changes should therefore reflect only revisions made from your most recently approved QAP. Make updates to your QAP if your organization has had changes in HHCAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode. If your QAP does not follow the...
By HHCAHPS Coordination Team on 3/12/2014

The document entitled, "Exemption from HHCAHPS Participation," accessed via the 4th link in the Information for HHAs box on the home page of the HHCAHPS Web site has been updated with information for the CY2016 APU. File can be accessed here too:

Exemption from HHCAHPS Participation

By HHCAHPS Coordination Team on 3/12/2014
The purpose of this announcement is to provide information about Home Health Care CAHPS (HHCAHPS) Survey participation requirements for Medicare-certified home health agencies (HHAs) to receive the annual payment update (APU) in calendar year (CY) 2016.

To be eligible for the full APU in CY 2016, Medicare-certified HHAs that will have served 60 or more survey-eligible patients between April 1, 2013 and March 31, 2014 must contract with an approved HHCAHPS Survey vendor to administer the survey on its behalf each month beginning with the April 2014 sample month. The data collection period for the HHCAHPS survey for the CY 2016 Annual Payment Update (APU) is from April 2014 through March 2015.

HHAs that are currently not participating in the HHCAHPS Survey and that do not qualify for an exemption from participating in the HHCAHPS Survey for the CY 2016 APU should begin to prepare NOW to participate in the HHCAHPS Survey starting with the April 2014 sample month. Information about the HHCAHPS Survey...
By HHCAHPS Coordination Team on 2/26/2014

The calendar year (CY) 2016 Annual Payment Update (APU) data collection requirement for HHCAHPS participation begins with the April 2014 sample month. HHAs that are not yet participating in HHCAHPS should plan to register for HHCAHPS as soon as possible on this website at the following link:

Register for Login Credentials

HHAs should contract with an HHCAHPS vendor listed on this website and then authorize that vendor to collect data on their behalf, beginning with the April 2014 sample month. For more information on participation requirements, please refer to the following document:

HHA Responsibilities

Please contact the HHCAHPS Survey Coordination Team if you have any questions about HHCAHPS registration or vendor authorization at hhcahps@rti.org or telephone (866) 354-0985.

  
     
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