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CY2025 Qtr. 2 Data Submission Deadline Reminder
Data SubmissionsPosted October 2, 2025

The next data submission deadline is Thursday, October 16, 2025. We are now approximately 2 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 2 of calendar year 2025 (CY25,Q2).

We thank those HHCAHPS vendors who have already begun submitting CY25,Q2 data for their HHA clients. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

Important Points to Remember:

For each sample month an HHA has no eligible patients, please remember to request an email from them documenting that they had no eligible patients or have them submit a blank monthly patient information file, so that you can submit a 0-eligible file for that month.
Please remember to submit a DNR for any HHAs that do not send you a file.
Data files must pass both the initial validation checks and the secondary validation checks.
To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on October 16, 2025, you must submit all Quarter 2 files on or before Wednesday, October 15, 2025.
Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all your submitted files were accepted. If needed, be sure to correct and re-submit all files before the data submission deadline.
You must still submit an XML data file for an HHA even if their monthly patient information file does not have any patients eligible to be sampled.
Check your Vendor Authorization Report to make sure that each HHA client has authorized your organization to submit data on their behalf.

Please feel free to contact us if you have any questions or need help with data submissions by email (hhcahps@rti.org) or through the toll-free number (1-866-354-0985).

HHCAHPS Coordination Team Quarterly Review (CTQR) Newsletter – October 2025 Edition
Other AnnouncementsPosted October 1, 2025

The next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) newsletter has been posted. This edition provides information about HHCAHPS to survey vendors and home health agencies.

This quarter’s issue includes:

Reminders for HHCAHPS Survey vendors about; CY2025,Q2 data submission deadline, preparing for annual training in early 2026, and RTI holiday closures.
What’s new on the HHCAHPS website.
Vendor action items timeline to prepare for roll-out of updating HHCAHPS Survey.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly. You can navigate to the October 2025 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter – October 2025.

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter.

CY2025 Qtr. 2 Data Submission Deadline Reminder
Data SubmissionsPosted September 18, 2025

The next data submission deadline is Thursday, October 16, 2025. We are now approximately 4 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 2 of calendar year 2025 (CY25,Q2).

Important Points to Remember:

For each sample month an HHA has no eligible patients, please remember to request an email from them documenting that they had no eligible patients or have them submit a blank monthly patient information file, so that you can submit a 0-eligible file for that month.
Please remember to submit a DNR for any HHAs that do not send you a file.
Data files must pass both the initial and secondary validation checks.
To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on October 16, 2025, you must submit all your Quarter 2 files on or before Wednesday, October 15, 2025.
Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. If needed, be sure to correct and re-submit all files before the data submission deadline.
You must still submit an XML data file for an HHA even if their monthly patient information file does not have any patients eligible to be sampled.
Check your Vendor Authorization Report to make sure that each HHA client has authorized your organization to submit data on their behalf.

Please feel free to contact us if you have any questions or need help with data submissions by email (hhcahps@rti.org) or through the toll-free number (1-866-354-0985).

HHCAHPS Preview Reports with Star Ratings Available
Information for Home Health AgenciesPosted September 18, 2025

The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from April 2024 through March 2025 (Q2,2024-Q1,2025) are now available on https://homehealthcahps.org via the "Survey Preview Report” link under the “For HHAs” tab. HHA users must be logged into the website to view their report. These same data will be updated on Medicare’s compare tool on https://www.medicare.gov/care-compare/ in late October 2025.

The Preview Reports present the publicly reported results, which also include star ratings for those agencies with data for 40 or more patient surveys in the 4-quarter reporting period.

For more information about the Preview Reports, please refer to this document on the HHCAHPS website: Understanding the HHCAHPS Survey Preview Reports

For more information about HHCAHPS star ratings, including Frequently Asked Questions, please click here: Star Ratings Information

If you have any questions about the HHCAHPS star ratings or your HHCAHPS Preview Report, please contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

HHCAHPS Survey August 2025 Update Training Webinar Questions and Answers Posted
Other AnnouncementsPosted September 12, 2025

The HHCAHPS Survey Coordination Team has posted answers to questions asked by participants during the HHCAHPS Survey August Update Training Webinar to the HHCAHPS website. This Q&A document is located on the Training Materials webpage under the Training menu, at this link: Training Materials

Please feel free to contact us via email (hhcahps@rti.org) or through the toll-free number (866-354-0985) if you have any additional questions.

RTI International will be closed Monday, September 1, 2025
Other AnnouncementsPosted August 26, 2025

RTI International will be closed Monday, September 1, 2025 in observance of Labor Day. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries beginning on Tuesday, September 2, 2025.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

August 2025 HHCAHPS Survey Training Materials Have Been Posted
Other AnnouncementsPosted August 20, 2025

The agenda and slides for the August 2025 HHCAHPS Survey Vendor Update Webinar training are now posted under the “Training” tab of the HHCAHPS website. As a reminder, all organizations must register to attend the Update training, at this link:

Training Registration Form

In addition, we have posted additional planned resources and materials on both the Survey and Protocols webpage and the Data Submission Resources webpage of the HHCAHPS Survey website. IMPORTANT: All planned survey materials are in draft format until CMS’s plans are finalized in the Final Rule expected in late 2025.

Draft survey materials posted to the “Planned Surveys for 2026” view on the Survey and Protocols webpage are:

Updated draft mail and CATI survey instruments in all languages
FAQs for rolling out the revised survey
Crosswalk from original survey to draft updated survey
Crosswalk of draft publicly reported measures
Crosswalk of Standard XML data file layout

Draft materials posted to the “Planned” table on the Data Submission Resources webpage are:

Updated XML Standard and DSRS data file layouts
Updated Standard, DSRS, and Zero-sampled XSD files

The current HHCAHPS materials are still available through the “View Current Survey Materials” link on the Survey and Protocols webpage and the “Current” table on the Data Submission Resources webpage.

If you have questions, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

Public Reporting Results Refreshed on Care Compare; Archived Publicly Reported Data Available on HHCAHPS Website
Public ReportingPosted July 16, 2025

Home Health Care CAHPS (HHCAHPS) Survey results based on responses from patients who received home health care from Medicare-certified home health agencies (HHAs) from January 2024 through December 2024 are now available on Medicare’s compare tool at https://www.medicare.gov/care-compare/. HHCAHPS Survey results are updated each calendar year quarter.

These data are also available on the HHCAHPS website through the “Archived Publicly Reported Data” link under the “General Information” tab. On this webpage, you can access

HHA-level data,
state and national averages,
star ratings cut points, and
patient mix adjustment coefficients for the linearized data used to construct the star ratings.

As a reminder, information on how the star ratings were constructed is provided in these Technical Notes.

Select this link for more information about how the data were analyzed and for the patient-mix adjustment factors that were used to statistically adjust the results that are currently being publicly reported on CMS’ Compare website.

Registration Now Open for the August 2025 Home Health Care CAHPS August Survey Vendor Update Training
Other AnnouncementsPosted July 15, 2025

Registration Now Open for the
Home Health Care CAHPS Survey Vendor Update Webinar Training Session

Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar Training session. This training will be focused on preparations for and implementation of the revised HHCAHS Survey instrument.

The HHCAHPS Survey Vendor Update Training will take place on Wednesday, August 27, 2025, from Noon to 2:00 PM Eastern Standard Time.

Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Administrator/Project Manager attend the entire session.

Registration will close on August 26, 2025.

HHCAHPS Training Registration Form

We strongly encourage key HHCAHPS staff, including sampling and data managers, as well as subcontractors, to attend the training.
To allow us to accurately track registration attendance lines, please have each of your staff complete their own registration.

CY2025 Quarter 1 Data Submission Deadline Reminder: One Week Left
Data SubmissionsPosted July 10, 2025

The next data submission deadline is Thursday, July 17, 2025. We are now one week away from the deadline for submitting HHCAHPS Survey data for Quarter 1 of calendar year 2025 (CY2025,Q1).

We thank those HHCAHPS vendors who have already begun submitting CY2025,Q1 data for their HHA clients. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

Important Points to Remember:

For each sample month an HHA has no eligible patients, please remember to request an email from them documenting that they had no eligible patients, so that you can submit a 0-eligible file for that month.
Please remember to submit a DNR for any HHAs that do not send you a file.
Data files must pass both the initial validation checks and the secondary validation checks.
To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on July 17, 2025, you must submit all of your Quarter 1 files on or before Wednesday, July 16, 2025.
Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. And, correct and re-submit all files before the data submission deadline.
You must still submit an XML data file for an HHA even if their monthly patient information file does not have any patients eligible to be sampled.
Check your Vendor Authorization Report to make sure that each HHA client has authorized your organization to submit data on their behalf.

Please feel free to contact us via email (hhcahps@rti.org) or through the toll-free number (866-354-0985) if you have any questions or need help with data submissions.

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