2026 HHCAHPS Survey Training Materials Have Been Posted
folder_openTrainingcalendar_todayPosted January 21, 2026

The slides for the self-paced 2026 Introduction to the Home Health Care CAHPS (HHCAHPS) Survey training and the HHCAHPS Survey Vendor Update Webinar training are now posted under the “Training” menu of the HHCAHPS website. As a reminder, all organizations must register to access the Introduction to HHCAHPS Survey training certification (for vendors applying to become an approved vendor) and/or to attend the Update Training (for vendors already approved), at this link by 12:00 PM ET on Wednesday, January 28, 2026: HHCAHPS Training Registration Form

In addition, we have posted the following materials to the Survey and Protocols page and Data Submission Resources page of the HHCAHPS website:

• HHCAHPS Survey Protocols and Guidelines Manual, Version 18.0;
• HHCAHPS Survey Website User and Data Submission Manual, Version 14.0;
• Revised standard version of mail questionnaire and standard and proxy telephone scripts in all applicable languages, for use starting with the April 2026 sample month*;
• Revised standard and disproportionate stratified random sampling (DSRS) versions of XML data file layouts, for use starting with the April 2026 sample month*;
• Revised FAQs for Telephone Interviewers, Sample File Layout, FAQs for Rolling Out Updated Survey, Crosswalk between the original and updated survey, Crosswalk of publicly reported measures, and Crosswalk of standard XML data file layout;
• General Guidelines for Telephone Interviewers, Vendor Application PDF, Exceptions Request Form PDF, and Discrepancy Notification Report PDF, with updated release date in the header/footer and no content changes; and
• New Interviewer Monitoring Form.

* Pending OMB approval.

If you have questions, please contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.