Home Health Care CAHPS Survey vendors. Vendors with an asterisk (*) beside their name have had their Quality Assurance Plan (QAP) accepted; QAPs for vendors without an asterisk are still under review by CMS and the HHCAHPS Coordination Team. Home health agencies should note, however, that all HHCAHPS Survey vendors listed below are qualified to administer the Home Health Care CAHPS Survey and have met the requirements for conducting the survey on behalf of Medicare-certified home health agencies.
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Axxess Research * (CMS is reviewing Axxess’s vendor approval status)
Andrew Awoniyi
16000 Dallas Parkway, Suite 700N
Dallas, TX 75248
Tel: 214-575-7711
aawoniyi@axxess.com
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Benjamin Rose Institute on Aging *
Julie Rentsch, Senior Research Analyst II
Margaret Blenkner Research Institute, 11890 Fairhill Road
Cleveland, OH 44120-1053
Tel: 216-373-1624
jrentsch@benrose.org
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Center for Health Services and Outcomes Research *
Mary K. Emmett, PhD
CAMC Institute, 3200 MacCorkle Avenue, SE
Charleston, WV 25304
Tel: 304-388-9910
mary.emmett@camc.org
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Deyta, LLC (HEALTHCAREfirst) *
Lavin Graviss, Director of CAHPS Operations and Development
7400 New LaGrange Road, Suite 200
Louisville, KY 40222
Tel: 502-379-6171
lavin.graviss@healthcarefirst.com
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Fazzi Associates, Inc. *
Gina Mazza
11 Village Hill Road, Suite 101
Northampton, MA 01060
Tel: 800-379-0361
gmazza@fazzi.com
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Fields Research, Inc. *
Ken Fields
3814 West Street, Suite 110
Cincinnati, OH 45227-3743
Tel: 513-821-6266
KEN@FIELDSRESEARCH.COM
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Ipsos *
Joann Franzen
222 South Riverside Plaza, Suite 400
Chicago, IL 60606
Tel: 312-526-4588
Joann.Franzen@ipsos.com
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JL Morgan & Associates, Inc. *
Jeff Morgan
PO Box 360481
Birmingham, AL 35236
Tel: 205-408-8774
JeffLMorgan@aol.com
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LSUS Institute for Human Services and Public Policy *
Stacey Hargis
One University Place, BH 123
Shreveport, LA 71115
Tel: 318-795-4245
stacey.hargis@lsus.edu
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Minnesota Rural Health Cooperative *
Michael Horner
190 East 4th Street North, P.O. Box 155
Cottonwood, MN 56229
Tel: 507-423-5300
mhorner@mrhc.net
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Press Ganey Associates *
Danielle Clark
404 Columbia Place
South Bend, IN 46601
Tel: 800-232-8032
dclark@pressganey.com
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Research & Marketing Strategies, Inc. *
Sandy Baker
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027
Tel: 315-635-9802
SandyB@RMSresults.com
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Rural Comprehensive Care Network *
Beth Gushard
995 East Highway 33, Suite 2
Crete, NE 68333
Tel: 402-826-3737 ext 6
bgushard@rccn.info
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Strategic Healthcare Programs *
Zeb M. Clayton
510 Castillo Street
Santa Barbara, CA 93101
Tel: 805-963-9446
zclayton@SHPdata.com
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US Health Care Research Corporation *
Dave Jackson, CAHPS project manager
1319 Classen Drive
Oklahoma City, OK 73103
Tel: 405-600-7964
djackson@ushcrc.com
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