Home Health Care CAHPS Survey vendors. Vendors with an asterisk (*) beside their name have had their Quality Assurance Plan (QAP) accepted; QAPs for vendors without an asterisk are still under review by CMS and the HHCAHPS Coordination Team. Home health agencies should note, however, that all HHCAHPS Survey vendors listed below are qualified to administer the Home Health Care CAHPS Survey and have met the requirements for conducting the survey on behalf of Medicare-certified home health agencies.
Arbor Associates, Inc. *
Kevin Cranick
1349 US 131 S. Highway, Ste A
Petoskey, MI 49770
Tel: 800-272-6795
cahps@arbor-associates.com
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Axxess Research *
Andrew Awoniyi
16000 Dallas Parkway, Suite 700N
Dallas, TX 75248
Tel: 214-575-7711
aawoniyi@axxess.com
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Benjamin Rose Institute on Aging *
Justin Johnson, Research Analyst
Center for Research and Education, 11890 Fairhill Road
Cleveland, OH 44120-1053
Tel: 216-373-1666
jujohnson@benrose.org
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Center for Health Services and Outcomes Research *
Mary K. Emmett, PhD
CAMC Institute, 3200 MacCorkle Avenue, SE
Charleston, WV 25304
Tel: 304-388-9910
mary.emmett@camc.org
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Cortex Health Inc.
Marc Kleinman
3300 N Running Creek Way, Suite G200
Lehi, UT 84043
Tel: 833-568-6288
info@cortexhc.com
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Custom Survey Solutions, Inc.
Melissa Yuzeitis
PO Box 312, 205 McLeod Street
Big Timber, MT 59011
Tel: 406-932-6565 ext. 100
melissa@customsurveys.biz
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Fields Healthcare Research *
Ken Fields
3814 West Street, Suite 110
Cincinnati, OH 45227-3743
Tel: 513-821-6266
KEN@FIELDSRESEARCH.COM
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Ipsos *
Joann Franzen
222 South Riverside Plaza, Suite 400
Chicago, IL 60606
Tel: 312-526-4588
Joann.Franzen@ipsos.com
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JL Morgan & Associates, Inc. *
Jeff Morgan
PO Box 360481
Birmingham, AL 35236
Tel: 205-408-8774
JeffLMorgan@aol.com
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LSUS Institute for Human Services and Public Policy *
Stacey Hargis
One University Place, BH 123
Shreveport, LA 71115
Tel: 318-795-4245
stacey.hargis@lsus.edu
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Minnesota Rural Health Cooperative *
Michael Horner
190 East 4th Street North, P.O. Box 155
Cottonwood, MN 56229
Tel: 507-423-5300
mhorner@mrhc.net
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Press Ganey Associates *
Danielle Clark
404 Columbia Place
South Bend, IN 46601
Tel: 800-232-8032
dclark@pressganey.com
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Qualtrics
Jenny Borst
333 West River Park Drive
Provo, UT 84604
Tel: 574-876-0996
jborst@qualtrics.com
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Research & Marketing Strategies, Inc. *
Sandy Baker
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027
Tel: 315-635-9802
SandyB@RMSresults.com
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Rural Comprehensive Care Network *
Beth Gushard
995 East Highway 33, Suite 2
Crete, NE 68333
Tel: 402-826-3737 ext 6
bgushard@rccn.info
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Strategic Healthcare Programs *
Zeb M. Clayton
510 Castillo Street
Santa Barbara, CA 93101
Tel: 805-963-9446
zclayton@SHPdata.com
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US Health Care Research Corporation *
Dave Jackson, CAHPS project manager
3317 East Memorial Road, Suite 201
Edmond, OK 73013
Tel: 405-600-7964
info@ushcrc.com
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