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HHCAHPS Survey Applicant Vendor Requirements
Other AnnouncementsPosted November 3, 2025

This announcement is intended for organizations interested in applying to become approved HHCAHPS Survey vendors. Applicant vendors must complete the following tasks to be considered for approval:

Confirm your organization meets all HHCAHPS Survey Minimum Business Requirements linked here.
Designate a staff member as the HHCAHPS Survey Administrator/Project Manager. That person should:
register for login credentials to gain access to the private side of the website,
complete and submit the online Vendor Application Form and electronic consent form, both located on the Vendor Dashboard after logging in,
register for and complete the 2026 Introduction to the HHCAHPS Survey self-paced training, and
complete and pass the training certification available after training via an emailed link.

NOTE: Other key vendor staff and subcontractors are also encouraged to complete this self-paced Introductory Training.

Agree to implement the HHCAHPS Survey using standardized protocols and procedures described in the HHCAHPS Survey Protocols and Guidelines Manual located on the HHCAHPS website via the “Survey and Protocols” menu.
Complete and submit a Quality Assurance Plan (QAP) within 6 weeks after the vendor’s first quarterly HHCAHPS Survey data submission, and on an annual basis thereafter.
Attend all subsequent vendor Update Webinar Training sessions, if granted interim approval.

More information about the survey and the requirements for becoming an approved HHCAHPS Survey vendor are provided on the HHCAHPS Survey website at: Vendor Application Process. Vendors may also contact the Coordination Team at HHCAHPS@RTI.org or call toll-free (866) 354-0985.

Home Health Care CAHPS Survey Vendor Update Webinar Training
Other AnnouncementsPosted November 3, 2025

The next Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session will take place on Wednesday, January 28, 2026. The session will be held from Noon to 2:00 PM Eastern Standard Time.

Online registration to attend the HHCAHPS Survey Vendor Update Webinar training session will be available in early December. Please monitor this website for an announcement that registration is open.

Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their HHCAHPS Survey Administrator/Project Manager attend the session.
To allow us to accurately track registration attendance lines, please have each of your separately located staff complete their own registration.
We strongly encourage all key HHCAHPS staff, including sampling and data managers and key subcontractors, to attend the training.

Introduction to the Home Health Care CAHPS Survey Training: Self-Paced Format
Other AnnouncementsPosted November 3, 2025

The next annual Introduction to the Home Health Care CAHPSs (HHCAHPS) Survey Training will be offered in a self-paced format beginning in January 2026.

Vendors are required to register for this training online; registration will open in early December. Please monitor this website for an announcement that registration is open.

Survey vendors interested in becoming approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Administrator/Project Manager register for and review the self-paced introductory training and complete the training certification provided via email.
We strongly encourage all key HHCAHPS staff, including sampling and data managers and key subcontractors, to review the Introduction to HHCAHPS Survey training.
Already approved HHCAHPS vendors are encouraged to have any new staff review the Introductory Training slides to familiarize themselves with HHCAHPS protocols.

CY2025 Quarter 2 Data Submission Deadline Reminder: One Week Left
Data SubmissionsPosted October 9, 2025

The next data submission deadline is Thursday, October 16, 2025. We are now one week away from the deadline for submitting HHCAHPS Survey data for Quarter 2 of calendar year 2025 (CY25,Q2).

We thank those HHCAHPS vendors who have already begun submitting CY25,Q2 data for their HHA clients. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

Important Points to Remember:

For each sample month an HHA has no eligible patients, please remember to request an email from them documenting that they had no eligible patients or have them submit a blank monthly patient information file, so that you can submit a 0-eligible file for that month.
Please remember to submit a DNR for any HHAs that do not send you a file.
Data files must pass both the initial validation checks and the secondary validation checks.
To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on October 16, 2025, you must submit all Quarter 2 files on or before Wednesday, October 15, 2025.
Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all your submitted files were accepted. If needed, be sure to correct and re-submit all files before the data submission deadline.
You must still submit an XML data file for an HHA even if their monthly patient information file does not have any patients eligible to be sampled.
Check your Vendor Authorization Report to make sure that each HHA client has authorized your organization to submit data on their behalf

Please feel free to contact us if you have any questions or need help with data submissions by email (hhcahps@rti.org) or through the toll-free number (1-866-354-0985).

CY2025 Qtr. 2 Data Submission Deadline Reminder
Data SubmissionsPosted October 2, 2025

The next data submission deadline is Thursday, October 16, 2025. We are now approximately 2 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 2 of calendar year 2025 (CY25,Q2).

Important Points to Remember:

For each sample month an HHA has no eligible patients, please remember to request an email from them documenting that they had no eligible patients or have them submit a blank monthly patient information file, so that you can submit a 0-eligible file for that month.
Please remember to submit a DNR for any HHAs that do not send you a file.
Data files must pass both the initial validation checks and the secondary validation checks.
To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on October 16, 2025, you must submit all Quarter 2 files on or before Wednesday, October 15, 2025.
Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all your submitted files were accepted. If needed, be sure to correct and re-submit all files before the data submission deadline.
You must still submit an XML data file for an HHA even if their monthly patient information file does not have any patients eligible to be sampled.
Check your Vendor Authorization Report to make sure that each HHA client has authorized your organization to submit data on their behalf.

Please feel free to contact us if you have any questions or need help with data submissions by email (hhcahps@rti.org) or through the toll-free number (1-866-354-0985).

HHCAHPS Coordination Team Quarterly Review (CTQR) Newsletter – October 2025 Edition
Other AnnouncementsPosted October 1, 2025

The next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) newsletter has been posted. This edition provides information about HHCAHPS to survey vendors and home health agencies.

This quarter’s issue includes:

Reminders for HHCAHPS Survey vendors about; CY2025,Q2 data submission deadline, preparing for annual training in early 2026, and RTI holiday closures.
What’s new on the HHCAHPS website.
Vendor action items timeline to prepare for roll-out of updating HHCAHPS Survey.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly. You can navigate to the October 2025 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter – October 2025.

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter.

CY2025 Qtr. 2 Data Submission Deadline Reminder
Data SubmissionsPosted September 18, 2025

The next data submission deadline is Thursday, October 16, 2025. We are now approximately 4 weeks away from the deadline for submitting HHCAHPS Survey data for Quarter 2 of calendar year 2025 (CY25,Q2).

Important Points to Remember:

For each sample month an HHA has no eligible patients, please remember to request an email from them documenting that they had no eligible patients or have them submit a blank monthly patient information file, so that you can submit a 0-eligible file for that month.
Please remember to submit a DNR for any HHAs that do not send you a file.
Data files must pass both the initial and secondary validation checks.
To ensure that files can be accepted by the deadline at 11:59 PM Eastern Time on October 16, 2025, you must submit all your Quarter 2 files on or before Wednesday, October 15, 2025.
Since CMS will not accept any files after the data submission deadline, make sure you check your data submission reports to verify that all of your submitted files were accepted. If needed, be sure to correct and re-submit all files before the data submission deadline.
You must still submit an XML data file for an HHA even if their monthly patient information file does not have any patients eligible to be sampled.
Check your Vendor Authorization Report to make sure that each HHA client has authorized your organization to submit data on their behalf.

Please feel free to contact us if you have any questions or need help with data submissions by email (hhcahps@rti.org) or through the toll-free number (1-866-354-0985).

HHCAHPS Preview Reports with Star Ratings Available
Information for Home Health AgenciesPosted September 18, 2025

The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from April 2024 through March 2025 (Q2,2024-Q1,2025) are now available on https://homehealthcahps.org via the "Survey Preview Report” link under the “For HHAs” tab. HHA users must be logged into the website to view their report. These same data will be updated on Medicare’s compare tool on https://www.medicare.gov/care-compare/ in late October 2025.

The Preview Reports present the publicly reported results, which also include star ratings for those agencies with data for 40 or more patient surveys in the 4-quarter reporting period.

For more information about the Preview Reports, please refer to this document on the HHCAHPS website: Understanding the HHCAHPS Survey Preview Reports

For more information about HHCAHPS star ratings, including Frequently Asked Questions, please click here: Star Ratings Information

If you have any questions about the HHCAHPS star ratings or your HHCAHPS Preview Report, please contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

HHCAHPS Survey August 2025 Update Training Webinar Questions and Answers Posted
Other AnnouncementsPosted September 12, 2025

The HHCAHPS Survey Coordination Team has posted answers to questions asked by participants during the HHCAHPS Survey August Update Training Webinar to the HHCAHPS website. This Q&A document is located on the Training Materials webpage under the Training menu, at this link: Training Materials

Please feel free to contact us via email (hhcahps@rti.org) or through the toll-free number (866-354-0985) if you have any additional questions.

RTI International will be closed Monday, September 1, 2025
Other AnnouncementsPosted August 26, 2025

RTI International will be closed Monday, September 1, 2025 in observance of Labor Day. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries beginning on Tuesday, September 2, 2025.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

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