Survey Vendor Application Process

Survey vendors interested in becoming an approved Home Health Care CAHPS Survey vendor will need to meet a number of requirements.

The application and approval processes will consist of the following:

  • Completing and submitting a Vendor Participation Form and demonstrating experience conducting mail, telephone, or mixed mode surveys. The Vendor Participation Form (application form) is available as a link on this website, from the Vendor Dashboard, once a vendor has requested and obtained login credentials.
  • Successfully participating in and completing the Introduction to the Home Health Care CAHPS Survey webinar training session and all subsequent Update training sessions
  • Completing and submitting a Quality Assurance Plan, which survey vendors will be required to complete and submit after the first quarterly data submission and on an annual basis thereafter.

More detailed information about the requirements for survey vendors and instructions for applying to become a vendor are included in the HHCAHPS Survey Protocols and Guidelines Manual, which is available on this website.