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Announcements

By HHCAHPS on 12/3/2018
Registration is now open for the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training.

The Introduction training will take place on January 29 and January 30, 2019. Session I will be held once on January 29 and Session II will be held once on January 30. Both sessions will be held from 1:00PM to 5:00PM Eastern Time. Organizations wishing to become HHCAHPS Survey approved vendors must have their HHCAHPS Project Manager register below to attend both Session I and Session II. Registration will close at 9:00 PM Eastern Time on January 28, 2019. https://homehealthcahps.org/Training/RegistrationForm.aspx

In addition to attending both Introduction training sessions, organizations interested in becoming approved HHCAHPS Survey vendors must complete the following tasks:

Complete and submit a Vendor Participation Form, which is located on the HHCAHPS Survey Website at...
By HHCAHPS on 12/3/2018
Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session.

The HHCAHPS Survey Vendor Update training will take place on Friday, February 1, 2019 from Noon to 2:00 PM Eastern Standard Time. Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Project Manager attend the entire session. Registration will close at 9:00 PM Eastern Time on January 31, 2019. https://homehealthcahps.org/Training/RegistrationForm.aspx

We strongly encourage each HHCAHPS Survey Project Manager to have all key HHCAHPS staff, including sampling and data managers, as well as subcontractors, attend the training. There are no restrictions on the number of people attending or the number of lines required for each vendor.

...
By HHCAHPS on 11/1/2018
The next Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions will take place on January 29 and January 30, 2019.

Session I will be held once on January 29, 2019 and Session II will be held once on January 30, 2019. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time.

Online registration to attend the Introduction to the HHCAHPS Survey Webinar training sessions will be available in early December. Please monitor this Website for an announcement that registration is open.

Survey vendors interested in becoming approved HHCAHPS Survey vendors must have their designated HHCAHPS Project Manager attend both training sessions and must complete a training certification after training has ended. We strongly encourage all key HHCAHPS staff, including sampling and data managers and key subcontractors, to attend the Introduction training. Already approved HHCAHPS Survey vendors are not required to attend this training; however, their staff is welcome to attend, especially those individuals who are new to the HHCAHPS Survey and new subcontractors with significant roles....
By HHCAHPS on 11/1/2018

The next Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session will take place on Friday, February 1, 2019. The session will be held from Noon to 2:00 PM Eastern Standard Time.

Online registration to attend the HHCAHPS Survey Vendor Update Webinar training session will be available in early December. Please monitor this Website for an announcement that registration is open.

  • Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their HHCAHPS Survey Project Manager attend the entire session.
  • We strongly encourage all key HHCAHPS staff, including sampling and data managers and subcontractors, to attend the training.
By HHCAHPS on 10/1/2018

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the October 2018 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter – October 2018

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website. for more information on the items mentioned in this newsletter.

By HHCAHPS on 7/2/2018

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the July 2018 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter – July 2018

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter: https://homehealthcahps.org/Home.aspx.

By HHCAHPS on 4/25/2018
A new Discrepancy Notification Report (DNR) template, covering the sample months of January 2018 through March 2019, is now available for use by survey vendors. To access the template, log onto the HHCAHPS Website, go to the “Forms for Vendors” tab, and click on the “Discrepancy Notification Report” link. A link to the template is available under Section III of the online DNR form.

As a reminder, the template contains a separate column for each piece of information that the Coordination Team and CMS need to evaluate a DNR submission. The revised Excel template still has three tabs: sample fielded late (Late Start), sample not fielded at all (Missed Sampled Month), and “other reason” (Other). Each tab has prepopulated fields for the period covering the sample months of January 2018 through March of 2019. Below are some reminders for using this template:

Submit a new template (i.e., Excel file) for each new DNR. The Excel file should only include information for the reported discrepancy. Check...
By HHCAHPS on 4/2/2018

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the April 2018 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter – April 2018

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter: https://homehealthcahps.org/Home.aspx.

By HHCAHPS on 3/29/2018
Thank you to all vendors who have already submitted their Home Health Care CAHPS (HHCAHPS) Survey 2018 annual Quality Assurance Plan (QAP) Update. For those vendors who have not yet submitted their QAP, this is a friendly reminder that your QAP is due to the HHCAHPS Coordination Team on or before 5:00 PM Eastern Time on April 30, 2018. To ensure prompt review and acceptance of your QAP, please follow the procedures listed below:

Locate your most recently approved 2017 QAP version that was accepted by CMS. Make a copy of that version and accept all tracked changes, creating a clean copy of your QAP. Make all 2018 updates to your clean copy using track changes, so that your document reflects only the changes made since your most recently approved QAP. Make sure to include updates to your QAP if your organization has had changes in HHCAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode(s). Submit the Word version (not the .pdf version)...
By HHCAHPS on 1/22/2018
The agendas and presentation slides that will be used in the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions and the HHCAHPS Survey Vendor Update Webinar training session are now available on the HHCAHPS Website, under the "Training" tab on the HHCAHPS Website.

The Introduction to the HHCAHPS Survey Training Session

The Introduction to the HHCAHPS Survey training session is a two-part session. Session 1 will take place on Tuesday, January 30, 2018 from 1:00-5:00 PM ET. Session II will take place on Wednesday, January 31, 2018 from 1:00-5:00 PM ET. Power point slides and an agenda for each of these training sessions have been posted. The HHCAHPS Survey Vendor Update Webinar Training Session

The HHCAHPS Survey Vendor Update Training Session will take place on Friday, February 2, 2018 from Noon to 2:00 PM ET. Power point slides and an agenda for this training session have been posted. In addition to the power point slides and agendas,...
By HHCAHPS on 1/2/2018

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the January 2018 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter – January 2018

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter: https://homehealthcahps.org/Home.aspx.

By HHCAHPS on 12/27/2017

RTI International will be closed Monday, January 1, 2018. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries received on Monday beginning on Tuesday, January 2, 2018.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

By HHCAHPS on 12/18/2017

RTI International will be closed Monday, December 25, 2017 and Tuesday, December 26, 2017. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries received during that time beginning on Wednesday, December 27, 2017.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

By HHCAHPS on 12/1/2017
Registration is now open for the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training.

The Introduction training will take place on January 30 and January 31, 2018. Session I will be held once on January 30th and Session II will be held once on January 31st. Both sessions will be held from 1:00PM to 5:00PM Eastern Time. Organizations wishing to become HHCAHPS Survey approved vendors must have their HHCAHPS Project Manager register below to attend both Session I and Session II. Registration will close at 9:00 PM Eastern Time on January 29, 2018. https://homehealthcahps.org/Training/RegistrationForm.aspx

In addition to attending both Introduction training sessions, organizations interested in becoming approved HHCAHPS Survey vendors must complete the following tasks:

Complete and submit a Vendor Participation Form, which is located on the HHCAHPS Survey Website...
By HHCAHPS on 12/1/2017
Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session.

The HHCAHPS Survey Vendor Update training will take place on Friday, February 2, 2017 from Noon to 2:00 PM Eastern Standard Time. Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Project Manager attend the entire session. Registration will close at 9:00 PM Eastern Time on February 1. https://homehealthcahps.org/Training/RegistrationForm.aspx We strongly encourage each HHCAHPS Survey Project Manager to have all key HHCAHPS staff, including sampling and data managers, as well as subcontractors, attend the training. There are no restrictions on the number of people attending or the number of lines required for each vendor.

...
By HHCAHPS on 11/7/2017
This announcement serves to inform Medicare-certified home health agencies that the Centers for Medicare & Medicaid Services (CMS) is granting exceptions under Medicare quality reporting and value-based purchasing programs. HHAs will be granted exceptions without having to submit an extraordinary circumstances exception request if they are located in one of the California counties which has been designated by Federal Emergency Management Agency (FEMA) as a major disaster county. If FEMA expands the current disaster declaration for the California wildfires to include additional counties, CMS will update this communication.

For details of the scope and duration of the exceptions under the Medicare quality reporting program, please refer to the CMS Memo linked here: https://www.cms.gov/About-CMS/Agency-Information/Emergency/Downloads/Memo-Requirements-Facilities-CA-Wildfires.pdf, CMS will continue to monitor the situation, adjust exempted reporting periods and submission deadlines, updating this Memo...
By HHCAHPS on 11/1/2017
The next Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions will take place on January 30 and January 31, 2018.

Session I will be held once on January 30, 2018 and Session II will be held once on January 31, 2018. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time.

Online registration to attend the Introduction to the HHCAHPS Survey Webinar training sessions will be available in early December. Please monitor this Website for an announcement that registration is open.

Survey vendors interested in becoming approved HHCAHPS Survey vendors must have their designated HHCAHPS Project Manager attend both training sessions and must complete a training certification after training has ended. We strongly encourage all key HHCAHPS staff, including sampling and data managers and key subcontractors, to attend the Introduction training. Already approved HHCAHPS Survey vendors are not required to attend this training; however, their staff is welcome to attend, especially those individuals who are new to the HHCAHPS Survey and new subcontractors with significant roles....
By HHCAHPS on 11/1/2017

The next Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session will take place on Friday, February 2, 2018. The session will be held from Noon to 2:00 PM Eastern Standard Time.

Online registration to attend the HHCAHPS Survey Vendor Update Webinar training session will be available in early December. Please monitor this Website for an announcement that registration is open.

  • Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their HHCAHPS Survey Project Manager attend the entire session.
  • We strongly encourage all key HHCAHPS staff, including sampling and data managers and subcontractors, to attend the training.
By HHCAHPS on 10/2/2017

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the October 2017 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter – October 2017

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter: https://homehealthcahps.org/Home.aspx.

By HHCAHPS on 9/15/2017
Update 9/15/17: CMS has issued a new memo posted on 9-14-17 reflecting exemptions related to Hurricane Irma. Please continue to monitor this and the links in the earlier announcement below.

This announcement serves to inform Medicare-certified home health agencies that the Centers for Medicare & Medicaid Services (CMS) is granting exceptions under Medicare quality reporting and value-based purchasing programs. HHAs will be granted exceptions without having to submit an extraordinary circumstances exception request if they...
By HHCAHPS on 9/6/2017
This announcement serves to inform Medicare-certified home health agencies that the Centers for Medicare & Medicaid Services (CMS) is granting exceptions under Medicare quality reporting and value-based purchasing programs. HHAs will be granted exceptions without having to submit an extraordinary circumstances exception request if they are located in one of the Texas counties or Louisiana parishes which has been designated by the Federal Emergency Management Agency (FEMA) as a major disaster county.

For details of the scope and duration of the exceptions under the Medicare quality reporting program, please refer to the CMS Memo linked here: https://www.cms.gov/About-CMS/Agency-Information/Emergency/Downloads/2017-121-IP-Quality-Program-Exemptions-for-FEMA-Texas-Louisiana-Providerpdf.pdf. CMS will continue to monitor the situation, adjust exempted reporting periods and submission deadlines, updating this Memo accordingly.

You can find additional details and materials on the Hurricane webpage,...
By HHCAHPS on 7/3/2017

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the July 2017 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter – July 2017

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter: https://homehealthcahps.org/Home.aspx.

By HHCAHPS on 6/6/2017

The HHCAHPS website will be unavailable for approximately 1 hour, from 9:00 AM to 10:00 AM Eastern Time, on June 20, 2017, as we perform an update to the website. Please plan accordingly to minimize disruption to your HHCAHPS Survey operations.

There will be no changes to the functionality of the website.

Please contact the HHCAHPS Survey Coordination Team if you have any questions about the website upgrade at hhcahps@rti.org or telephone (866) 354-0985.

By HHCAHPS on 4/25/2017
A new Discrepancy Notification Report (DNR) template, covering the sample months of January 2017 through March 2018, is now available for use by survey vendors. To access the template, log onto the HHCAHPS Website, go to the "Forms for Vendors" tab, and click on the "Discrepancy Notification Report" link. A link to the template is available under Section III of the online DNR form.

As a reminder, the template contains a separate column for each piece of information that the Coordination Team and CMS need to evaluate a DNR submission. The revised Excel template still has three tabs: sample fielded late (Late Start), sample not fielded at all (Missed Sampled Month), and "other reason" (Other). Each tab has prepopulated fields for the period covering the sample months of January 2017 through March of 2018. Below are some reminders for using this template:

Submit a new template (i.e., Excel file) for each new DNR. The Excel file should only include information for the reported discrepancy. Check...
By HHCAHPS on 4/3/2017

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the April 2017 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter - April 2017.

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter: https://homehealthcahps.org/Home.aspx.

By HHCAHPS on 3/30/2017
Thank you to all vendors who have already submitted their Home Health Care CAHPS (HHCAHPS) Survey 2017 annual Quality Assurance Plan (QAP) Update. For those vendors who have not yet submitted their QAP, this is a friendly reminder that your 2017 QAP Update is due to the HHCAHPS Coordination Team on or before 5:00 PM Eastern Time on April 30, 2017. To ensure prompt review and acceptance of your QAP, please follow the procedures listed below:

Locate your most recently approved 2016 QAP version that was accepted by CMS. Make a copy of that version and accept all tracked changes, creating a clean copy of your QAP. Make all 2017 updates to your clean copy using track changes, so that your document reflects only the changes made since your most recently approved QAP. Make sure to include updates to your QAP if your organization has had changes in HHCAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode(s). Submit the Word version (not the .pdf...
By HHCAHPS on 1/23/2017
The agendas and presentation slides that will be used in the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions and the HHCAHPS Survey Vendor Update Webinar training session are now available on the HHCAHPS Website, under the "Training" tab on the HHCAHPS Website.

The Introduction to the HHCAHPS Survey Training Session

The Introduction to the HHCAHPS Survey training session is a two-part session. Session 1 will take place on Tuesday, January 31, 2017 from 1:00-5:00 PM ET. Session II will take place on Wednesday, February 1, 2017 from 1:00-5:00 PM ET. Power point slides and an agenda for each of these training sessions have been posted. The HHCAHPS Survey Vendor Update Webinar Training Session

The HHCAHPS Survey Vendor Update Training Session will take place on Friday, February 3, 2017 from Noon to 2:00 PM ET. Power point slides and an agenda for this training session have been posted. In addition to the power point slides and agendas,...
By HHCAHPS on 1/3/2017

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the January 2017 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter - January 2017

The CTQR does not replace any source of information currently on the HHCAHPS website; instead, it highlights important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter: https://homehealthcahps.org/Home.aspx.

By HHCAHPS on 12/19/2016

RTI International will be closed Friday, December 23 and Monday, December 26, 2016. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries received during that time beginning on Tuesday, December 27, 2015.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

By HHCAHPS on 12/1/2016
Registration is now open for the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training.

The Introduction training will take place on January 31 and February 1, 2017. Session I will be held once on January 31th and Session II will be held once on February 1st. Both sessions will be held from 1:00PM to 5:00PM Eastern Time. Organizations wishing to become HHCAHPS Survey approved vendors must have their HHCAHPS Project Manager register below to attend both Session I and Session II. Registration will close at 9:00 PM Eastern Time on January 30, 2017. https://homehealthcahps.org/Training/RegistrationForm.aspx

In addition to attending both Introduction training sessions, organizations interested in becoming approved HHCAHPS Survey vendors must complete the following tasks:

Complete and submit a Vendor Participation Form, which is located on the HHCAHPS Survey Website...
By HHCAHPS on 12/1/2016
Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session.

The HHCAHPS Survey Vendor Update training will take place on Friday, February 3, 2017 from Noon to 2:00 PM Eastern Standard Time. Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Project Manager attend the entire session. Registration will close at 9:00 PM Eastern Time on February 2. https://homehealthcahps.org/Training/RegistrationForm.aspx We strongly encourage each HHCAHPS Survey Project Manager to have all key HHCAHPS staff, including sampling and data managers, as well as subcontractors, attend the training. There are no restrictions on the number of people attending or the number of lines required for each vendor; however, we encourage vendors to gather in one location as much as possible. ...
By HHCAHPS on 11/3/2016
The HHCAHPS website will be unavailable for approximately 4 hours, from 8:00 am to 12:00 pm Eastern Time, on Monday, November 7, 2016, as we upgrade the site to reflect a new look and make use of current web standards to improve compatibility with modern browsers. Please plan accordingly to minimize disruption to your HHCAHPS Survey operations.

The changes are mostly cosmetic; however, there is a change to the password retrieval process for users who have forgotten their password.  A summary of changes is listed here:

The most recent announcements about the HHCAHPS Survey will now appear on the home page instead of being available via the "News/Announcements" link in the "Quick Links" box. The "Quick Links" box is being shifted to the right side of the screen, just above the “Information for HHAs” box. The password retrieval process for users who have forgotten their password will change. It will now be a password reset process. If you have forgotten your password, you will need...
By HHCAHPS on 11/1/2016
The next Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions will take place on January 31 and February 1, 2017.

Session I will be held once on January 31, 2017 and Session II will be held once on February 1, 2017. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time.

Online registration to attend the Introduction to the Home Health Care CAHPS Survey Webinar training sessions will be available in early December. Please monitor this Website for an announcement that registration is open.

Survey vendors interested in becoming approved HHCAHPS Survey vendors must have their designated HHCAHPS Project Manager attend both training sessions and must complete a training certification after training has ended. We strongly encourage all key HHCAHPS staff, including sampling and data managers and key subcontractors, to attend the Introduction training. Already approved HHCAHPS Survey vendors are not required to attend this training; however, their staff is welcome to attend, especially those individuals who are new to the HHCAHPS Survey and new subcontractors with significant roles....
By HHCAHPS on 11/1/2016

The next Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session will take place on Friday, February 3, 2017. The session will be held from Noon to 2:00 PM Eastern Standard Time.

Online registration to attend the Home Health Care CAHPS Survey Vendor Update Webinar training session will be available in early December. Please monitor this Website for an announcement that registration is open.

  • Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their HHCAHPS Survey Project Manager attend the entire session.
  • We strongly encourage all key HHCAHPS staff, including sampling and data managers and subcontractors, to attend the training.
By HHCAHPS on 10/3/2016

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the October 2016 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter - October 2016.

The CTQR will not replace any source of information currently on the HHCAHPS website; instead, it will highlight important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter.

By HHCAHPS on 7/1/2016

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the July 2016 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter - July 2016.

The CTQR will not replace any source of information currently on the HHCAHPS website; instead, it will highlight important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter.

By HHCAHPS on 4/25/2016
A new Discrepancy Notification Report (DNR) template, covering the sample months of January 2016 through March 2017, is now available for use by survey vendors. To access the template, log onto the HHCAHPS Website, go to the "Forms for Vendors" tab, and click on the "Discrepancy Notification Report" link. A link to the template is available under Section III of the online DNR form.

As a reminder, the template contains fields for each of the pieces of information that the Coordination Team and CMS need to evaluate each DNR submission. As with the current Excel template, the revised Excel template has three tabs: sample fielded late (Late Start), sample not fielded at all (Missed Sampled Month), and "other reason" (Other). Each tab has prepopulated fields for the period covering the sample months of January 2016 through March of 2017. Below are some reminders for using this template:

Submit a new template (i.e., Excel file) for each new DNR. The Excel file should only include information for the reported discrepancy. Check to make sure that information about previously reported discrepancies is not included in any of the tabs....
By HHCAHPS on 4/1/2016

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the April 2016 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter - April 2016.

The CTQR will not replace any source of information currently on the HHCAHPS website; instead, it will highlight important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter.

By HHCAHPS on 3/30/2016
Thank you to all vendors who have already submitted their Home Health Care CAHPS (HHCAHPS) Survey 2016 annual Quality Assurance Plan (QAP) Update. For those vendors who have not yet submitted their QAP, this is a friendly reminder that  your 2016 QAP Update  is due to the HHCAHPS Coordination Team on or before 5:00 PM Eastern Time on April 30, 2016. To ensure prompt review and acceptance of your QAP, please follow the procedures listed below:

Locate your most recently approved 2015 QAP version that was accepted by CMS. Make a copy of that version and accept all tracked changes, creating a clean copy of your QAP. Make all 2016 updates to your clean copy using track changes, so that your document reflects only the changes made since your most recently approved QAP. Make sure to include updates to your QAP if your organization has had changes in HHCAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode(s). Submit your QAP online via the HHCAHPS...
By HHCAHPS on 1/18/2016
The agendas and presentation slides that will be used in the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions and the HHCAHPS Survey Vendor Update Webinar training session are now available on the HHCAHPS Website, under the "Training" tab on the HHCAHPS Website.

The Introduction to the HHCAHPS Survey Training Session

The Introduction to the HHCAHPS Survey training session is a two-part session. Session 1 will take place on Monday, January 25, 2016 from 1:00-5:00 PM ET. Session II will take place on Tuesday, January 26, 2016 from 1:00-5:00 PM ET. Power point slides and an agenda for each of these training sessions have been posted. The HHCAHPS Survey Vendor Update Webinar Training Session

The HHCAHPS Survey Vendor Update Training Session will take place on Thursday, January 28, 2016 from 11:30AM to 1:30PM ET. Power point slides and an agenda for this training session have been posted. In addition to the power point slides and agendas, we have posted an updated version of the HHCAHPS Protocols and Guidelines Manual, Version 8.0, which can be accessed via the Protocols and Guidelines link under the "Survey Materials" tab. An updated version of the HHCAHPS Data Submission Manual, Version 4.0, has also been posted on the HHCAHPS Website and can be accessed via the Data Submission link under the "User Manual" tab. Please note that these new manuals reflect the most updated HHCAHPS protocols; vendors should replace earlier versions with these current manuals. 

...
By HHCAHPS on 1/7/2016

Please note that due to server maintenance, the HHCAHPS website will be unavailable on Sunday, January 10, 2016.

Please contact the Coordination Team via e-mail at hhchcahps@rti.org or by calling 1-866-354-0985 if you have any questions.

By HHCAHPS on 1/4/2016

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) to provide information about HHCAHPS to home health agencies and survey vendors.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the January 2016 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter - January 2016.

The CTQR will not replace any source of information currently on the HHCAHPS website; instead, it will highlight important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter.

By HHCAHPS on 12/18/2015

RTI International will be closed December 24-25, 2015. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries received during that time beginning on Monday, December 28, 2015.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

By HHCAHPS on 12/1/2015
Registration is now open for the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training.

The Introduction training will take place on January 25 and January 26, 2016. Session I will be held once on January 25th and Session II will be held once on January 26th. Both sessions will be held from 1:00PM to 5:00PM Eastern Time. Organizations wishing to become HHCAHPS Survey approved vendors must have their HHCAHPS Project Manager register below to attend both Session I and Session II. Registration will close at 9:00 PM Eastern Time on January 24, 2016 https://homehealthcahps.org/Training/RegistrationForm.aspx

In addition to attending both Introduction training sessions, organizations interested in becoming approved HHCAHPS Survey vendors must complete the following tasks:.

Complete and submit a Vendor Participation Form, which is located on the HHCAHPS Survey Website...
By HHCAHPS on 12/1/2015
Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session.

The HHCAHPS Survey Vendor Update training will take place on Thursday, January 28, 2016 from 11:30 AM to 1:30 PM Eastern Time. Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Project Manager attend the entire session. Registration will close at 9:00 PM Eastern Time on January 27th. https://homehealthcahps.org/Training/RegistrationForm.aspx

We strongly encourage each HHCAHPS Survey Project Manager to have all key HHCAHPS staff, including sampling and data managers, as well as subcontractors, attend the training. There are no restrictions on the number of people attending or the number of lines required for each vendor; however, we encourage vendors to gather in one location as much as possible. ...
By HHCAHPS on 11/2/2015
The next Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions will take place on January 25 and 26, 2016.

Session I will be held once on January 25, 2016 and Session II will be held once on January 26, 2015. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time.

Online registration to attend the Introduction to the Home Health Care CAHPS Survey Webinar training sessions will be available in early December. Please monitor this Website for an announcement that registration is open.

Survey vendors interested in becoming approved HHCAHPS Survey vendors must have their designated HHCAHPS Project Manager attend both training sessions and must complete a training certification after training has ended. We strongly encourage all key HHCAHPS staff, including sampling and data managers and key subcontractors, to attend the Introduction training. Already approved HHCAHPS Survey vendors are not required to attend this training; however,...
By HHCAHPS on 11/2/2015

The next Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session will take place on January 28, 2016. The session will be held from 11:30AM to 1:30PM Eastern Standard Time.

Online registration to attend the Home Health Care CAHPS Survey Vendor Update Webinar training session will be available in early December. Please monitor this Website for an announcement that registration is open.

  • Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their HHCAHPS Survey Project Manager attend the entire session.
  • We strongly encourage all key HHCAHPS staff, including sampling and data managers and subcontractors, to attend the training.
By HHCAHPS on 10/1/2015

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) – October 2015. This newsletter is another way to provide home health agencies (HHAs) and survey vendors with HHCAHPS information.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the October 2015 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter - October 2015.

The CTQR will not replace any source of information currently on the HHCAHPS website; instead, it will highlight important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter.

By HHCAHPS on 7/1/2015

The HHCAHPS Team has posted the next issue of the HHCAHPS Coordination Team Quarterly Review (CTQR) - July 2015. This newsletter is another way to provide home health agencies (HHAs) and survey vendors with HHCAHPS information.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the July 2015 newsletter located under the General Information tab on the HHCAHPS website or click this link: CTQR Newsletter - July 2015.

The CTQR will not replace any source of information currently on the HHCAHPS website; instead, it will highlight important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter: https://homehealthcahps.org.

By HHCAHPS on 6/16/2015

The HHCAHPS Survey Technical Assistance Email system has been down since Sunday, June 14, 2015. If you have a time-sensitive issue, please call the HHCAHPS Survey Coordination Team directly at (866) 354-0985.

You do not need to resend any emails you sent during that time; we will respond to your email later today or by tomorrow morning.

UPDATE: The HHCAHPS Technical Assistance email has been up and running as of 2:00 PM EST today, June 16, 2015.

By HHCAHPS on 5/8/2015

The HHCAHPS website will be unavailable for approximately one hour, from 8:00 am to 9:00 am Eastern Time, on Thursday, May 14, 2015, for scheduled maintenance. Please plan accordingly to minimize disruption to your HHCAHPS Survey operations.

Please contact the HHCAHPS Survey Coordination Team if you have any questions about HHCAHPS registration or vendor authorization at hhcahps@rti.org or telephone (866) 354-0985.

By HHCAHPS on 4/23/2015
HHCAHPS Survey vendors who provide HHCAHPS survey results to their respective home health agency clients (HHAs) based on patient responses to the HHCAHPS Survey should make it clear to their clients that these results are not patient-mix adjusted. If the HHCAHPS Survey vendor is adjusting the results for case or patient mix, the adjustments may be made with older coefficients that are not applicable to the current HHCAHPS data. Therefore, HHCAHPS Survey vendor survey results may not match what is publicly reported on Home Health Compare. CMS maintains that the HHCAHPS Survey results published on the Home Health Compare website are the only "official" HHCAHPS patient survey data results.

As a reminder, the Centers for Medicare & Medicaid Services (CMS) statistically adjusts all of the publicly reported HHCAHPS scores because some patients' assessment of the care they received from HHAs may be influenced by patient characteristics that are beyond the HHAs' control. Patient mix adjustment coefficients are estimated each quarter with each new set of HHCAHPS data that are submitted and then posted each quarter on the HHCAHPS Survey website at the following link:

...
By HHCAHPS on 4/20/2015
A new Discrepancy Notification Report (DNR) template, covering the sample months of January 2015 through March 2016, is now available for use by survey vendors. To access the template, log onto the HHCAHPS Website, go to the "Forms for Vendors" tab, and click on the "Discrepancy Notification Report" link. A link to the template is available under Section III of the online DNR form.

As a reminder, the template contains fields for each of the pieces of information that the Coordination Team and CMS need to evaluate each DNR submission. As with the current Excel template, the revised Excel template has three tabs: sample fielded late (Late Start), sample not fielded at all (Missed Sampled Month), and "other reason" (Other). Each tab has prepopulated fields for the period covering the sample months of January 2015 through March of 2016. Below are some reminders for using this template:

Submit a new template (i.e., Excel file) for each new DNR. The Excel file should only include information for the reported discrepancy. Check to make sure that information about previously reported discrepancies is not included in any of the tabs....
By HHCAHPS on 4/1/2015

The HHCAHPS Team has posted the second issue of the HHCAHPS Coordination Team Quarterly Review (CTQR). This newsletter is another way to provide home health agencies (HHAs) and survey vendors with HHCAHPS information.

CTQR newsletters are posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the April 2015 newsletter located under the General Information tab on the HHCAHPS website or click here to view it now.

The CTQR will not replace any source of information currently on the HHCAHPS website; instead, it will highlight important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter.

By HHCAHPS on 3/30/2015
Thank you to all vendors who have already submitted their Home Health Care CAHPS (HHCAHPS) Survey 2015 annual Quality Assurance Plan (QAP) Update. For those vendors who have not yet submitted their QAP, this is a friendly reminder that your 2015 QAP Update is due to the HHCAHPS Coordination Team on or before 5:00 PM Eastern Time on April 30, 2015. To ensure prompt review and acceptance of your QAP, please follow the procedures listed below:

Locate your most recently approved 2014 QAP version that was accepted by CMS. Make a copy of that version and accept all tracked changes, creating a clean copy of your QAP. Make all updates to your clean copy using track changes, so that your document reflects only the changes made since your most recently approved QAP. Make sure to include updates to your QAP if your organization has had changes in HHCAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode. Submit your QAP online via the HHCAHPS website...
By HHCAHPS on 2/2/2015

The HHCAHPS website has been revised to include a “Dashboard” tab, which will be visible once an authorized user (either a vendor or HHA) has logged into the website. The Dashboard tab will be the first tab on the left of the screen, in the row of grey tabs. The Dashboard provides a central location from which the user can easily access links to forms, reports, and information needed to successfully implement or monitor the HHCAHPS Survey. Please note that when an authorized user logs onto the HHCAHPS website, he or she will be automatically taken to the Dashboard page.

As you (vendors and HHAs) use the dashboard, please feel free to contact the Coordination Team with requests for additional links to be added to this page.

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 1/19/2015
The agendas and presentation slides that will be used in the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions and the HHCAHPS Survey Vendor Update Webinar training session are now available on the HHCAHPS Website.

The Introduction and Update training materials can be accessed by selecting the appropriate link under the "Training" tab on the HHCAHPS Website.

The Introduction to the HHCAHPS Survey Training Session

The Introduction to the HHCAHPS Survey training session is a two-part session. Session 1 will take place on Monday, January 26, 2015 from 1:00-5:00 PM ET. Session II will take place on Tuesday, January 27, 2015 from 1:00-5:00 PM ET. Participation in both sessions of the Introduction to the HHCAHPS Survey Webinar training is required for survey vendors seeking to become approved HHCAHPS Survey vendors. Home health agencies (HHAs) and other interested organizations are welcome to attend the Introduction to HHCAHPS Survey training session,...
By HHCAHPS on 1/12/2015

The HHCAHPS Team is pleased to introduce the HHCAHPS Coordination Team Quarterly Review (CTQR). This newsletter is a new way to provide home health agencies (HHAs) and survey vendors with HHCAHPS information.

The CTQR will be posted on the HHCAHPS website and updated quarterly every calendar year. You can navigate to the January 2015 newsletter located under the General Information tab on the HHCAHPS website or click here to view it now.

The CTQR will not replace any source of information currently on the HHCAHPS website; instead, it will highlight important information for readers each quarter. We encourage you to visit the HHCAHPS website for more information on the items mentioned in this newsletter.

By HHCAHPS on 12/19/2014

RTI International will be closed December 24-25, 2014. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries received during that time beginning on December 26, 2014.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

By HHCAHPS on 12/1/2014
Registration is now open for the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training.

The Introduction training will take place on January 26 and January 27, 2015. Session I will be held once on January 26th and Session II will be held once on January 27th. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time. Organizations wishing to become HHCAHPS Survey approved vendors must have their HHCAHPS Project Manager register below to attend both Session I and Session II. Registration will close at 9:00 PM Eastern Standard Time on January 25, 2015. https://homehealthcahps.org/Training/RegistrationForm.aspx

In addition to attending both Introduction training sessions, organizations interested in becoming approved HHCAHPS Survey vendors must complete the following tasks:.

Complete and submit a Vendor Participation Form, which is located on the HHCAHPS...
By HHCAHPS on 12/1/2014
Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session.

The HHCAHPS Survey Vendor Update training will take place on Thursday, January 29, 2015 from 11:00 AM to 2:00 PM Eastern Time. Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Project Manager attend the entire session. Registration will close at 9:00 PM Eastern Standard Time on January 28th. https://homehealthcahps.org/Training/RegistrationForm.aspx

We strongly encourage each HHCAHPS Survey Project Manager to have all key HHCAHPS staff, including sampling and data managers, as well as subcontractors, attend the training. Multiple people within an organization may attend the training session. However, only one Webinar access code will be assigned to each organization, so staff will need to gather in one location...
By HHCAHPS on 11/4/2014
The next Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions will take place on January 26 and 27, 2015.

Session I will be held once on January 26, 2015 and Session II will be held once on January 27, 2015. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time. 

Online registration to attend the Introduction to the Home Health Care CAHPS Survey Webinar training sessions will be available in early December. Please monitor this Website for an announcement that registration is open.

Survey vendors interested in becoming approved HHCAHPS Survey vendors must have their designated HHCAHPS Project Manager attend both training sessions and must complete a training certification after training has ended. We strongly encourage all key HHCAHPS staff, including sampling and data managers and key subcontractors, to attend the Introduction training. Multiple people within an organization may attend the Home Health Care CAHPS Survey training...
By HHCAHPS on 11/4/2014

The next Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session will take place on January 29, 2015. The session will be held from 11:00AM to 2:00PM Eastern Standard Time. 

Online registration to attend the Home Health Care CAHPS Survey Vendor Update Webinar training session will be available in early December. Please monitor this Website for an announcement that registration is open.

  • Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their HHCAHPS Survey Project Manager attend the entire session.
  • We strongly encourage all key HHCAHPS staff, including sampling and data managers and subcontractors, to attend the training.
  • Multiple people within an organization may attend the training session. However, only one Webinar access code will be assigned to each organization, so staff will need to gather in one location to attend the training.

 

By HHCAHPS on 4/24/2014
A new Discrepancy Notification Report (DNR) template, covering the sample months of January 2014 through March 2015, is now available for use by survey vendors. To access the template, log onto the HHCAHPS Web site, go to the "Forms for Vendors" tab, and click on the "Discrepancy Notification Report" link. A link to the template is available under Section III of the online DNR form.

As a reminder, the template contains fields for each of the pieces of information that the Coordination Team and CMS need to evaluate each DNR submission. As with the current Excel template, the revised Excel template has three tabs: sample was fielded late (Late Start), sample was not fielded at all (Missed Sampled Month), and "other reason" (Other). Each tab has prepopulated fields for the period covering the sample months of January 2014 through March of 2015. Below are some reminders for using this template:

Submit a new template (i.e., Excel file) for each new DNR. The Excel file...
By HHCAHPS on 3/19/2014
Home Health Care CAHPS (HHCAHPS) Survey vendors are advised that the 2014 annual update of the Quality Assurance Plan (QAP) is due to the HHCAHPS Coordination Team on or before 5:00 PM Eastern Time on April 30, 2014. Vendors must submit their QAP online at the HHCAHPS Web site. Survey vendors are requested to follow these procedures in submitting their annual update:

Locate the version of your most recently approved QAP; that is, the version that was accepted by CMS and the Coordination Team. Make a copy of that version and accept all tracked changes, creating a clean copy of the QAP. Make any updates to your clean copy using track changes, and submit your update. The document you submit with track changes should therefore reflect only revisions made from your most recently approved QAP. Make updates to your QAP if your organization has had changes in HHCAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode. If your QAP does not follow the...
By HHCAHPS on 1/20/2014
The agendas and presentation slides that will be used in the Introduction to Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions and the HHCAHPS Survey Vendor Update Webinar training session are now available on the HHCAHPS Website.

The Introduction and Update training materials can be accessed by selecting the appropriate link under the "Training" tab on the HHCAHPS Website.

The Introduction to the HHCAHPS Survey Training Session

Note that the Introduction to the HHCAHPS Survey training session is a two-part session. Session 1 will take place on Monday, January 27, 2014 from 1:00-5:00 PM ET. Session II will take place on Tuesday, January 28, 2014 from 1:00-5:00 PM ET. Participation in both sessions of the Introduction to the HHCAHPS Survey Webinar training is required for survey vendors seeking to become approved HHCAHPS Survey vendors. Home health agencies (HHAs) and other interested organizations are welcome to attend the Introduction to HHCAHPS Survey training session, but participation is not required....
By HHCAHPS on 12/20/2013

RTI International will be closed December 24-25, 2013. The HHCAHPS Survey Coordination Team will respond to email and telephone technical assistance inquiries received during that time beginning on December 26, 2013.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions.

By HHCAHPS on 12/2/2013
Registration is now open for the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training.

The Introduction training will take place on January 27 and January 28, 2014. Session I will be held once on January 27th and Session II will be held once on January 28th. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time. Organizations wishing to become HHCAHPS Survey approved vendors must have their HHCAHPS Project Manager register below to attend both Session I and Session II. Registration will close at 9:00 PM Eastern Standard Time on January 26, 2014. https://homehealthcahps.org/Training/RegistrationForm.aspx

In addition to attending both Introduction training sessions, organizations interested in becoming approved HHCAHPS Survey vendors must complete the following tasks:.

Complete and submit a Vendor Participation Form, which is located on the HHCAHPS...
By HHCAHPS on 12/2/2013
Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session.

The HHCAHPS Survey Vendor Update training will take place on January 29, 2014 from 11:00 AM to 1:00 PM Eastern Time. Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Project Manager attend the entire session. Registration will close at 9:00 PM Eastern Standard Time on January 28th. https://homehealthcahps.org/Training/RegistrationForm.aspx

  We strongly encourage each HHCAHPS Survey Project Manager to have all key HHCAHPS staff, including sampling and data managers, as well as subcontractors, attend the training. Multiple people within an organization may attend the training session. However, only one Webinar access code will be assigned to each organization, so staff will need to gather in one...
By HHCAHPS on 11/1/2013
The next Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions will take place on January 27 and 28, 2014.

Session I will be held once on January 27, 2014 and Session II will be held once on January 28, 2014. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time.

Online registration to attend the Introduction to the Home Health Care CAHPS Survey Webinar training sessions will be available in early December. Please monitor this Web site for an announcement that registration is open.

Survey vendors interested in becoming approved HHCAHPS Survey vendors must have their designated HHCAHPS Project Manager attend both training sessions and must complete a training certification after training has ended. We strongly encourage all key HHCAHPS staff, including sampling and data managers and key subcontractors, attend the Introduction training. Multiple people within an organization may attend the Home Health Care CAHPS Survey training...
By HHCAHPS on 11/1/2013
The next Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session will take place on January 29, 2014. The session will be held from 11:00AM to 1:00PM Eastern Standard Time.

Online registration to attend the Home Health Care CAHPS Survey Vendor Update Webinar training session will be available in early December. Please monitor this Web site for an announcement that registration is open.

Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their HHCAHPS Survey Project Manager attend the entire session. We strongly encourage all key HHCAHPS staff, including sampling and data managers and subcontractors, attend the training. Multiple people within an organization may attend the training session. However, only one Webinar access code will be assigned to each organization, so staff will need to gather in one location to attend the training. By HHCAHPS on 3/20/2013
Home Health Care CAHPS (HHCAHPS) Survey vendors are advised that the 2013 annual update of the Quality Assurance Plan (QAP) is due to the HHCAHPS Coordination Team on or before 5:00 PM Eastern Time on April 30, 2013. Vendors must submit their QAP online at the HHCAHPS Web site. Survey vendors are requested to follow these procedures in submitting their annual update:

Locate the version of your most recently approved QAP; that is, the version that was accepted by CMS and the Coordination Team. Make a copy of that version and accept all tracked changes, creating a clean copy of the QAP.

Make any updates to your clean copy using track changes, and submit your update. The document you submit with track changes should therefore reflect only revisions made from your most recently approved QAP.

Make updates to your QAP if your organization has had changes in HHCAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode.

...
By HHCAHPS on 1/21/2013
The agendas and presentation slides that will be used in the Introduction to Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions and the HHCAHPS Survey Vendor Update Webinar training session are now available on the HHCAHPS Web site.

The Introduction and Update training materials can be accessed by selecting the appropriate link under the “Training” tab on the HHCAHPS Web site.

The Introduction to the HHCAHPS Survey Training Session

Note that the Introduction to the HHCAHPS Survey training session is a two-part session. Session 1 will take place on Monday, January 28, 2013 from 1:00-5:00 PM Eastern Standard Time. Session II will take place on Tuesday, January 29, 2013 from 1:00-5:00 PM EST. Participation in both Sessions of the Introduction to the HHCAHPS Survey Webinar training is required for survey vendors seeking to become approved HHCAHPS Survey vendors. Home health agencies and other interested organizations are welcome to attend the Introduction to HHCAHPS...
By HHCAHPS on 12/20/2012

RTI International will be closed December 24-25, 2012. The HHCAHPS Survey Coordination Team will therefore respond to email and telephone technical assistance inquiries received during that time beginning on December 26, 2012.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org or by calling the toll-free number if you have any questions. Happy Holidays!

By HHCAHPS on 12/4/2012
Registration is now open for the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training.

The Introduction training will take place on January 28 and January 29, 2013. Session I will be held once on January 28th and Session II will be held once on January 29th. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time. Organizations wishing to become HHCAHPS Survey approved vendors must have their HHCHPS Project Manager register below to attend both Session I and Session II. Registration will close at 9:00 PM Eastern Standard Time on January 27, 2013. https://homehealthcahps.org/Training/RegistrationForm.aspx

In addition to attending both Introduction training sessions, organizations interested in becoming approved HHCAHPS Survey vendors must complete the following tasks:.

Complete and submit a Vendor Participation Form, which is located on the HHCAHPS Survey Web site at the...
By HHCAHPS on 12/4/2012
Registration is now open for the Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Webinar training session.

The HHCAHPS Survey Vendor Update training will take place on January 30th from 11:00 AM to 4:00 PM Eastern Time. Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their designated HHCAHPS Survey Project Manager attend the entire session. Registration will close at 9:00 PM Eastern Standard Time on January 27th. https://homehealthcahps.org/Training/RegistrationForm.aspx

We strongly encourage each HHCAHPS Survey Project Manager to have all key HHCAHPS staff, including sampling and data managers, as well as subcontractors, attend the training. Multiple people within an organization may attend the training session. However, only one Webinar access code will be assigned to each organization, so staff will need to gather in one location to attend the training. ...
By HHCAHPS on 11/1/2012
The next Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions will take place on January 28 and 29, 2013.

Session I will be held once on January 28 and Session II will be held once on January 29. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time.

Online registration to attend the Introduction to the Home Health Care CAHPS Survey Webinar training sessions will be available in December. Please monitor this Web site for an announcement that registration is open.

Survey vendors interested in becoming approved HHCAHPS Survey vendors must have their designated HHCAHPS Project Manager attend both training sessions and must complete a training certification after training has ended. We strongly encourage each Project Manager to have all key HHCAHPS staff, including sampling and data managers and key subcontractors, attend the Introduction training. Multiple people within an organization may attend the Home Health Care CAHPS Survey...
By HHCAHPS on 11/1/2012
The next Home Health Care CAHPS (HHCAHPS) Survey Update Webinar training session will take place on January 30, 2013. The session will be held from 11:00AM to 4:00PM Eastern Standard Time.

Online registration to attend the Home Health Care CAHPS Survey Update Webinar training session will be available in December. Please monitor this Web site for an announcement that registration is open.

Survey vendors who wish to retain their status as approved HHCAHPS Survey vendors must have their HHCAHPS Survey Project Manager attend the entire session. We strongly encourage each Project Manager to have all key HHCAHPS staff, including sampling and data managers and subcontractors, attend the training. Multiple people within an organization may attend the training session. However, only one Webinar access code will be assigned to each organization, so staff will need to gather in one location to attend the training. Click here to register for...
By HHCAHPS on 10/29/2012
The Centers for Medicare & Medicaid Services (CMS) has advised us to alert Home Health Care CAHPS (HHCAHPS) Survey vendors who are conducting the HHCAHPS Survey by telephone data collection mode to stop telephone data collection in all states in which there has been a state of emergency declared due to Hurricane Sandy. All such vendors should identify the states in which a state of emergency has been declared and stop data collection in those states until the state of emergency has been lifted. HHCAHPS Survey data collection activities should resume immediately after the state of emergency has been lifted.

All HHCAHPS Survey vendors located in states impacted by Hurricane Sandy should notify the HHCAHPS Coordination Team if your organization stops normal business operations due to the hurricane. All such agencies should submit a Discrepancy Notification Report describing the number of days your organization could not conduct HHCAHPS Survey activities due to Hurricane Sandy, and the date by which you expect...
By HHCAHPS on 7/24/2012

Medicare-certified home health agencies (HHAs) and approved Home Health Care CAHPS (HHCAHPS) Survey vendors should be advised that the HHCAHPS Web site will not be available (not accessible) from 12:00 AM (midnight) to 12:00 P.M (noon) Eastern Time (ET) on Sunday, July 29, 2012. This means that both the public-facing and the private (secured) links will not be available. Please schedule any actions that you need to make on the HHCAHPS Web site either before or after that time. Thank you.

By HHCAHPS on 3/23/2012

Click here to view an article about participation in the Home Health Care CAHPS (HHCAHPS) Survey that recently appeared in a special edition of the Medicare Learning Network Matters (MLN Matters).

By HHCAHPS on 3/20/2012
Home Health Care CAHPS (HHCAHPS) Survey vendors are advised that the first annual update of the Quality Assurance Plan (QAP) is due to the HHCAHPS Coordination Team on or before 5:00 PM Eastern Time on April 30, 2012. Survey vendors are requested to follow these procedures in submitting their annual update:

Locate the version of the most recently revised QAP, that is, the version that was accepted by CMS and the Coordination Team, make a copy of that version, and then accept all tracked changes in that version, creating a clean copy of the QAP. Make any updates to this copy using track changes, so that track changes shown reflect only those updates you are making for this April 2012 submission. Updates should be made to a QAP if your organization has had changes in HHCAHPS Survey personnel, changes to protocols or procedures, or changes in approved survey mode. Remember that vendors must update their online Vendor Participation Form if they are dropping or adding survey modes prior to submitting...
By HHCAHPS on 2/22/2012

This is a reminder to Home Health Care CAHPS (HHCAHPS) Survey vendors to check the final disposition code assigned to all sampled cases before submitting XML files to the HHCAHPS Data Center.

By HHCAHPS on 2/3/2012

The 2012 Final Rule describes Home Health Care CAHPS (HHCAHPS) participation requirements for the 2013 annual payment update. All Medicare-certified home health agencies (HHA) that serve 60 or more patients between April 1, 2011 and March 31, 2012 who meet HHCAHPS Survey eligibility criteria must contract with an approved HHCAHPS Survey vendor and administer the HHCAHPS Survey on a continuous (monthly) basis each month from April 2012 through March 2013 to receive the annual payment update for calendar year 2014.

By HHCAHPS on 1/26/2012
The agenda and presentation slides that will be used in the Introduction to Home Health Care CAHPS (HHCAHPS) Webinar training session and the agenda and presentation slides that will be used during the HHCAHPS Survey Vendor Update Webinar training are now available on the HHCAHPS Web site. These materials can be accessed by selecting the appropriate link under the “Training” tab on the HHCAHPS Web site.

As a reminder, the Introduction to HHCAHPS Survey Webinar training session will take place on Monday, January 30, and Tuesday, January 31, 2012. This training session will consist of two 4-hour sessions; Session I (the first part) will be offered twice on January 30, 2012. Session II (the second part) will be offered twice on Tuesday, January 31, 2012. The morning session on each day will begin promptly at 8:30 AM Eastern Time and end at about 12:30 Eastern Time. The afternoon sessions will take place from 1:30 to 5:30 Eastern Time. Please note that the Introduction Webinar training session is geared toward...
By HHCAHPS on 12/16/2011
Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar Training Session

The next Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training session will take place on Monday, January 30, and Tuesday, January 31, 2012. The training will consist of two 4-hour sessions; each session will be offered twice during those 2 days. Detailed information about this session can be found here.

Organizations/individuals interested in attending the Introduction to the Home Health Care CAHPS Survey training session on January 30–31, 2012 should note that registration for the training will be closed at 9:00 PM Eastern Standard Time on Friday, January 27, 2012.

Survey organizations interested in becoming an approved Home Health Care CAHPS Survey vendor must do the following.

Complete and submit a Vendor Participation Form, which is located on the Home Health Care CAHPS Survey Web site at the following...
By HHCAHPS on 9/20/2011
The HHCAHPS Coordination Team is issuing this e-mail message to all approved HHCAHPS Survey vendors to provide guidance on dealing with questions from their client home health agencies (HHAs) about the 2012 annual payment update (APU) reconsideration process.

Per the Centers for Medicare & Medicaid Services (CMS), all HHCAHPS survey vendors should advise their client HHAs that contact them about their CY 2012 APU compliance decision, to follow the instructions in the letter that they received if they wish to request reconsideration of the CMS decision concerning HHCAHPS. If an HHA asks the HHCAHPS survey vendor to provide documentation about the HHA’s participation in HHCAHPS during the HHCAHPS Survey participation period for the CY 2012 APU (from July 2010 through March 2011), the HHCAHPS survey vendor should provide information about the data that they collected and submitted to the HHCAHPS Data Center on behalf of the affected HHA. HHCAHPS survey vendors are reminded that CMS makes the...
By HHCAHPS on 8/2/2011
The HHCAHPS Coordination Team has redesigned the Announcements Page on the HHCAHPS Web site, and hopes that this change will help users find recent and previous announcements more quickly. We encourage HHCAHPS Survey vendors and home health agencies (HHAs) to take a look at the redesigned page to become familiar with it so new and previous announcements can be found more readily.

Note that the redesigned Announcements Page allows you to see at a glance the five announcements that have been posted most recently. It also allows you to search for an announcement about a specific topic in a number of ways. A summary of the key features of the redesigned Announcement Page is provided below. Note that these changes are for the Announcement Page only. You will be alerted of the most recent posting of an announcement by the date beside the News/Announcement link in the Quick Links on the Web site’s home page.

We would like to know about your experience using the Announcement Page, so please feel free to...
By HHCAHPS on 10/29/2010

The training slides for Sessions I and II of the Introduction to the Home Health Care CAHPS Survey Webinar Training Session, which will take place on November 8-9, 2010, are now available under the Training tab. The training session agenda (for both sessions) is also available.

By HHCAHPS on 8/18/2010

The Centers for Medicare & Medicaid Services (CMS) will be presenting information about the Home Health Care CAHPS Survey during the CMS Home Health, Hospice & DME Open Door Forum, scheduled to take place on Wednesday, August 25, 2010 at 2:00 PM Eastern Time. Home health agencies and others wishing to learn more about the Home Health Care CAHPS Survey should click here for information about how to participate in the Open Door Forum by telephone and in person.

By HHCAHPS on 7/7/2010

Information has been posted about the upcoming HHCAHPS Update Training and the Introduction to HHCAHPS Training sessions.

By HHCAHPS on 4/22/2010

The HHCAHPS Coordination Team has streamlined the placement of survey materials on the HHCAHPS web site by using word and pdf icons of each displayed document. Please click here to view the new survey materials page, or access it by clicking on any of the sublinks under the “Survey and Protocols” menu bar on the HHCAHPS web site.

By HHCAHPS on 4/9/2010
The next Introduction to the Home Health Care CAHPS Survey Webinar training session will take place on Monday, November 8 and Tuesday, November 9, 2010. The training will consist of two 4-hour sessions; each session will be offered twice during those 2 days.

Online registration to attend this Introduction to the Home Health Care CAHPS Survey training session will be available on September 20, 2010. Please continue to monitor this Web site for an announcement indicating that registration is open.

Survey vendors interested in becoming an approved Home Health Care CAHPS Survey vendor should attend both the entire Session 1 and entire Session 2. The staff member designated as the survey vendor’s Project Manager for the Home Health Care CAHPS Survey must attend the entire training session and must also complete a training certification after the training session ends.

We strongly encourage survey vendors seeking to become an approved HHCAHPS Survey vendor to invite key subcontractor staff working...
By HHCAHPS on 3/30/2010
The first Home Health Care CAHPS Survey vendor Update training session will take place via Webinar on Monday, September 13 and Tuesday, September 14, 2010. The training will consist of one 4-hour session, which will be offered from 1:00 to 5:00 Eastern Time on each of those 2 days.

Survey vendors who are currently approved to administer the Home Health Care CAHPS Survey must attend this Update training session. The staff member designated as the survey vendor’s Project Manager for the Home Health Care CAHPS Survey must attend the Update training session and must also complete a training certification after the training session ends.

Multiple people within an organization may attend the Home Health Care CAHPS Survey Update training session. However, only one Webinar access code will be assigned to each organization; therefore, all individuals within the organization attending the training must meet in the same room for the update training session.

We strongly encourage other key survey vendor...
By HHCAHPS on 2/3/2010
There was an error on Slide 33 in the presentation slides that were used in Session I of the Introduction to Home Health Care CAHPS Survey Webinar training held on January 25, 2010.

The second bullet on Slide 33 used in the training session incorrectly indicated that:

Agencies with fewer than 60 eligible HHCAHPS patients between March 1, 2009, and April 30, 2010, will be exempt from the CY 2012 HHCAHPS requirements. The dates in Slide 33 should have been same as those in the Home Health Prospective Payment System Rate Update for Calendar Year 2012 Final Rule that was published in the Federal Register on November 10, 2009. The text in the second bullet on Slide 33 should have read as follows:

Agencies with fewer than 60 eligible HHCAHPS patients between April 1, 2009, and March 31, 2010, will be exempt from the CY 2012 HHCAHPS requirements. The Session I slides posted on this Web site have been updated with this change.

...
By HHCAHPS on 1/27/2010

The first Home Health Care CAHPS Survey Update Training Session, originally scheduled to take place in March 2010, has been postponed. It is anticipated that the first Update training session will take place sometime in summer 2010; the dates for this training will be posted on this web site as soon as they have been determined.

By HHCAHPS on 12/14/2009
The next Introduction to the Home Health Care CAHPS Survey Webinar training session will take place via Webinar on Monday, January 25, and Tuesday, January 26, 2010. This training session consists of two 4-hour sessions (Session 1 and Session 2); both sessions are offered at multiple times over the 2 days. Organizations interested in attending this training must register for both Session I and Session II. The next Introduction to the Home Health Care CAHPS Survey training session will be offered in late 2010 or early 2011.

Survey vendors interested in participating in the training session that will be held on January 25–26, 2010 may register at

https://homehealthcahps.org/Training/Schedule.aspx

Survey vendors who have already been approved to conduct the Home Health Care CAHPS Survey are not required to attend this training session. However, approved survey vendors are required to attend the Home Health Care CAHPS Survey Update...
By HHCAHPS on 10/23/2009

Information about Upcoming Home Health Care CAHPS Survey Vendor Training Sessions has been posted.

By HHCAHPS on 10/7/2009

The Vendor Interested in Participating Form has been posted.

By HHCAHPS on 8/21/2009

The Training Evaluation Form is now available to provide feedback on the Survey Training Sessions.  The Training Certification is also available to those participants who received the email containing the link to the certification.

By HHCAHPS on 7/7/2009

The Training Registration Form is now available.