HHCAHPS Survey Applicant Vendor Requirements
folder_openOther Announcementscalendar_todayPosted November 1, 2024

This announcement is intended for organizations interested in applying to become approved HHCAHPS Survey vendors. Applicant vendors must complete the following tasks to be considered for approval:

• Confirm your organization meets all HHCAHPS Survey Minimum Business Requirements linked here.
• Designate a staff member as the HHCAHPS Survey Administrator/Project Manager. That person should:
  • register for login credentials to gain access to the private side of the website,
  • complete and submit the online Vendor Application Form and electronic consent form, both located on the Vendor Dashboard after logging in,
  • register for and complete the 2025 Introduction to the HHCAHPS Survey self-paced training, and
  • complete and pass the training certification available after training via an emailed link.

    NOTE: Other key vendor staff and subcontractors are also encouraged to complete this self-paced Introductory Training.

• Agree to implement the HHCAHPS Survey using standardized protocols and procedures described in the HHCAHPS Survey Protocols and Guidelines Manual located on the https://homehealthcahps.org website via the “Survey and Protocols” menu.
• Complete and submit a Quality Assurance Plan (QAP) within 6 weeks after the vendor’s first quarterly HHCAHPS Survey data submission, and on an annual basis thereafter.
• Attend all subsequent vendor Update Webinar Training sessions, if granted interim approval.

More information about the survey and the requirements for becoming an approved HHCAHPS Survey vendor are provided on the HHCAHPS Survey website at https://homehealthcahps.org/General-Information/Vendor-Application-Process. Vendors may also contact the Coordination Team at HHCAHPS@RTI.org or call toll-free 1‑866-354-0985.