Upcoming Mandatory Use of Revised HHCAHPS CATI Scripts (INTRO2 and Next of Kin)
folder_openChanges to Survey Materialscalendar_todayPosted April 11, 2023

CMS will require HHCAHPS survey vendors to use the currently posted HHCAHPS Survey revised CATI scripts beginning with the July 2023 sample month. The changes were motivated by feedback RTI received during the 2022 Web mode experiment.

  • Regular and proxy CATI scripts: streamlined INTRO2 by removing redundancies.
  • Regular CATI script only: added new “next of kin” instruction and script.

Details about the new next-of-kin protocol can be found in the February 28, 2023 announcement when the revised English and Spanish CATI scripts were updated.

The CATI scripts are available on the website at this link: Survey Materials (

Please contact the HHCAHPS Survey Coordination Team at if you have any questions.