2023 HHCAHPS Survey Training Materials Have Been Posted
folder_openOther Announcementscalendar_todayPosted January 24, 2023

The agenda and slides for the self-paced 2023 Introduction to the Home Health Care CAHPS (HHCAHPS) Survey training and the HHCAHPS Survey Vendor Update training are now posted under the “Training” tab of the HHCAHPS Website. As a reminder, all attendees must register to access the Introduction to HHCAHPS Survey training certification and/or to attend the Update training, at this link: Training Registration Form

In addition, we have posted the following materials on the HHCAHPS website:

  • HHCAHPS Protocols and Guidelines Manual, v. 15.0 (accessed via the Protocols and Guidelines link under the “Survey Materials” tab);
  • HHCAHPS Website User and Data Submission Manual, v. 11.0 (accessed via the User Manual link under the “Data Submission” tab); and
  • Regular and scannable versions of mail surveys in all languages, and regular and proxy CATI scripts in English, Spanish, Russian, and Vietnamese, to reflect the reordering of the responses to the patient race question.

For more information, contact the HHCAHPS Survey Coordination Team via e-mail at or call toll-free at (866) 354-0985.