2021 HHCAHPS Survey Training Materials Have Been Posted
folder_openOther Announcementscalendar_todayPosted January 19, 2021

The agenda and slides for the self-paced 2021 Introduction to the Home Health Care CAHPS (HHCAHPS) Survey training and the HHCAHPS Survey Vendor Update training are now posted under the “Training” tab of the HHCAHPS Website. As a reminder, all attendees must register in advance of the training dates at this link:

In addition, we have posted Version 13 of the HHCAHPS Protocols and Guidelines Manual, which can be accessed via the Protocols and Guidelines link under the “Survey Materials” tab. An updated version of the HHCAHPS Data Submission Manual, Version 9.0, has also been posted on the HHCAHPS Website and can be accessed via the User Manual link under the “Data Submission” tab. We have also posted updated survey materials (e.g., questionnaires, telephone scripts, letters). We will review changes made, if any, to these materials, in the Update training.

For more information, contact the HHCAHPS Survey Coordination Team via e-mail at or call toll-free at (866) 354-0985.