HHCAHPS Preview Reports with Star Ratings Available
folder_openInformation for Home Health Agenciescalendar_todayPosted October 1, 2020

The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from January 2019 through December 2019 (2019, Q1- Q4) are now available on under the “For HHAs” tab. You must be logged into the website to view your report. These same data will be updated on CMS’s new Care Compare site on in late October 2020.

The Preview Reports present the publicly reported results with star ratings for those agencies with a sufficient number of completed interviews to receive star ratings. Agencies must have data for 40 or more patient surveys in the reporting period in order to have star ratings.

To access your agency’s HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the “Preview Reports” link under the “For HHAs” tab. If you have forgotten your password, click the Login link, type in your username, click “Reset Password,” and you will be emailed a “password reset link.” Follow the instructions provided in the email message to reset your password.

For more information about the Preview Reports, please refer to this document on the HHCAHPS website, accessible once you are logged in:

For more information about HHCAHPS star ratings, including Frequently Asked Questions, please click here:

If you have any questions about the HHCAHPS star ratings or your HHCAHPS Preview Report, please contact the HHCAHPS Survey Coordination Team via e-mail at or call toll-free at (866) 354-0985.