<February 2019>



HHCAHPS Preview Reports with Star Ratings Available

Sep 17

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The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from April 2017 through March 2018 (2017, Q2– 2018, Q1) are now available on under the “For HHAs” tab.  You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on in October 2018.

The Preview Reports present the publicly reported results with star ratings for those agencies with a sufficient number of completed interviews to receive star ratings.  Agencies must have data for 40 or more patient surveys in the reporting period in order to have star ratings.  

To access your agency’s HHCAHPS Preview Report, log into the HHCAHPS website using your username and password.  Select the “Survey Preview Report” link under the “For HHAs” tab.  If you have forgotten your password, click on the Login link and then click the “Reset Password” button for further instructions.

If you have comments about your HHCAHPS star ratings on the Preview Report, please email the following information to the HHCAHPS Coordination Team at by October 12, 2018:

  • Your name, your facility name, your CCN, and your contact information.
  • Your comments about your preview report.
  • If you believe your HHCAHPS star ratings are not correct, submit evidence showing why the Star Ratings are incorrect: 
    • Note that if you have historically had higher ratings than are shown, this is not considered evidence. You must provide information showing that the data submitted by your vendor for the most recent quarter are incorrect and therefore may have impacted the assigned HHCAHPS Star Ratings for your agency.

For more information about the Preview Reports, please refer to this document on the HHCAHPS website, accessible once you are logged in:

For more information about HHCAHPS star ratings, including Frequently Asked Questions, please click here:

If you have any questions about the HHCAHPS star ratings or your HHCAHPS Preview Report, please contact the HHCAHPS Survey Coordination Team via e-mail at or call toll-free at (866) 354-0985.