Overview

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey, hereafter referred to as the "Home Health Care CAHPS Survey" is designed to measure the experiences of people receiving home health care from Medicare-certified home health care agencies. The survey is designed to meet the following three broad goals:

  • To produce comparable data on the patient’s perspective that allows objective and meaningful comparisons between home health agencies on domains that are important to consumers.
  • Public reporting of survey results will create incentives for agencies to improve their quality of care.
  • Public reporting will enhance public accountability in health care by increasing the transparency of the quality of care provided in return for public investment.
Development of the Home Health Care CAHPS Survey

In November 2002, the Quality Initiative was launched to ensure quality health care for all Americans through accountability and public disclosure. The initiative aims to (a) empower Americans with quality of care information to help them make more informed decisions about their health care, and (b) stimulate and support providers and clinicians to improve the quality of health care. The Quality Initiative was launched nationally in November 2002 for nursing homes (the Nursing Home Quality Initiative), and expanded in 2003 to the nation’s hospitals and home health care agencies. Consumers can view these measures on Home Health Compare at www.medicare.gov.

On September 25, 2006, the Agency for Healthcare Research and Quality (AHRQ) published a call in the Federal Register for survey items or measures representing areas of quality home health care that are viewed as important to consumers, their families, and intermediaries and initiated a review of existing literature in the area. AHRQ developed a draft survey instrument after several rounds of cognitive testing. A field test was conducted in 2008 with 34 home health agencies to test the psychometric properties of the survey and finalize its content. A final Home Health Care CAHPS Survey was developed in the summer of 2008. The Survey was endorsed by the National Quality Forum in March 2009 and approved by the United States Office of Management and Budget in July 2009. For more information on the CAHPS family of surveys, please visit http://www.cahps.ahrq.gov.

National Implementation and Public Reporting

The national implementation of the HHCAHPS Survey began in October 2009 with agencies participating on a voluntary basis prior to when quality reporting requirements for the home health annual payment update (APU) began in the third quarter of calendar year 2010. The Centers for Medicare & Medicaid Services (CMS) began publicly reporting results from the HHCAHPS Survey on Home Health Compare on the Medicare.gov Web site in April of 2012.

As described in the 2010 Home Health Prospective Payment System (HHPPS) Final Rule (42 CFR 409, 424, 484 [10 November 2009]), HHCAHPS was linked to the quality reporting requirement for the CY 2012 annual payment update (APU). As described in the 2011 HHPPS Final Rule (42 CFR Parts 409, 418, 424 et al. [17 November, 2010]), quality reporting for the 2013 APU was required of all Medicare-certified home health agencies who served 60 or more patients between April 1, 2010 and March 31, 2011 who met survey-eligibility criteria. Medicare-certified home health agencies that served 59 or fewer patients between April 1, 2010 and March 31, 2011 who met survey-eligibility criteria were able to apply for exemption from participating in the HHCAHPS Survey.

To receive the annual payment update (APU) for any given year, home health agencies that do not qualify for an exemption from participating in the HHCAHPS Survey for the specified APU must contract with an approved HHCAHPS Survey vendor and administer the survey on an ongoing (monthly) basis and submit HHCAHPS Survey data to the HHCAHPS Data Center on a quarterly basis. More information about the HHCAHPS Survey and participation requirements is available in the "HHA Responsibilities" document. To apply for an exemption, HHAs must count and report to CMS the number of patients served during the specified 12-month period via the online HHCAHPS Survey Participation Exemption Request Form, which is available on this website under the "For HHAs" tab.

The HHCAHPS Survey data submission deadlines can be found here.