New - HHCAHPS Preview Reports with Star Ratings
folder_openInformation for Home Health Agenciescalendar_todayPosted September 17, 2015

The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from April 2014 through March 2015 (Q2, 2014-Q1, 2015) are now available on https://homehealthcahps.org under the "For HHAs" tab. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov on October 8, 2015 or sometime thereafter.

The Preview Reports this month present the publicly reported results with Star Ratings for those agencies with a sufficient number of completed interviews to receive Star Ratings. Agencies must have data for 40 or more patient surveys in order to have Star Ratings.

It is important to note that Star Ratings are being shown on the HHCAHPS Preview Reports for HHA review only and that HHCAHPS Star Ratings will NOT be publicly reported on HHC this October.   HHCAHPS Star Ratings will be publicly reported on HHC on/about January 21, 2016.

To access your agency's HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. If you have forgotten your password, click the Login link, type in your username, click "Forgot Password," and follow the directions to have your password sent to you via e-mail.

If you have comments about your HHCAHPS Star Ratings on the preview report, please email the following information to the HHCAHPS Coordination Team at hhcahps@rti.org by September 24, 2015:

• Your name, your facility name, your CCN, and your contact information.
• Your comments or concerns about your preview report.
• If you believe your Star Ratings are not correct, submit evidence showing why your HHCAHPS Star Ratings are incorrect:
  • Note that if you have historically had higher ratings than are shown, this is not considered evidence. You must provide information showing that the data submitted by your vendor for the most recent quarter are incorrect and therefore may have impacted the assigned HHCAHPS Star Ratings for your agency.

For more information about HHCAHPS Star Ratings, including Frequently Asked Questions, please click here: https://homehealthcahps.org/GeneralInformation/CMSOpenDoorForumMaterials.aspx

For information about the HHCAHPS Preview Reports, please refer to the announcement posted on the HHCAHPS website on March 23, 2012, which is available at the following link.

https://homehealthcahps.org/GeneralInformation/Announcements/tabid/269/EntryId/142/HHCAHPS-Preview-Reports.aspx

If you have any questions about the HHCAHPS Star Ratings on your HHCAHPS Preview Report, please contact the HHCAHPS Survey Coordination Team via e-mail at hhcahps@rti.org or call toll-free at (866) 354-0985.