HHCAHPS Survey Data Collection in Areas Affected by Hurricane Sandy
folder_openOther Announcementscalendar_todayPosted October 29, 2012

The Centers for Medicare & Medicaid Services (CMS) has advised us to alert Home Health Care CAHPS (HHCAHPS) Survey vendors who are conducting the HHCAHPS Survey by telephone data collection mode to stop telephone data collection in all states in which there has been a state of emergency declared due to Hurricane Sandy. All such vendors should identify the states in which a state of emergency has been declared and stop data collection in those states until the state of emergency has been lifted. HHCAHPS Survey data collection activities should resume immediately after the state of emergency has been lifted.

All HHCAHPS Survey vendors located in states impacted by Hurricane Sandy should notify the HHCAHPS Coordination Team if your organization stops normal business operations due to the hurricane. All such agencies should submit a Discrepancy Notification Report describing the number of days your organization could not conduct HHCAHPS Survey activities due to Hurricane Sandy, and the date by which you expect to resume HHCAHPS Survey activities.

Please contact the HHCAHPS Coordination Team by email or calling the HHCAHPS toll-free number if you have any questions about this issue. Be safe and take care.