Announcement for Home Health Agencies on How to Request Survey Administrator Credentials
folder_openInformation for Home Health Agenciescalendar_todayPosted March 1, 2010

Due to the large number of technical assistance calls and requests via e-mail message from home health agencies on how to obtain login credentials to access the private links on the project Web site, we have created the following step-by-step guide. This information is also posted at the top of the HHA Login Registration Form.

To register for login credentials, each agency's designated Survey Administrator must complete the two-step process shown below. Note that the Survey Administrator's name must match between the two steps, or login credentials will not be issued.

Step 1

• Select the “For HHAs” tab, and then select the “Register for login credentials” link that appears under that tab. You will be taken to the HHA Login Registration Form.
• In this form, type in the agency's CCN# (formerly known as the MPN#), the agency name and the name and contact information of the person your agency is designating as its Survey Administrator. This person will be the point of contact for all survey communications with your agency. Then click the submit button.

Step 2

• Select the "For HHAs" tab, and then select the "HHA Consent Form" link that appears under that tab. You will be taken to the HHA Consent Form. Print the HHA Consent Form.
• The agency's Survey Administrator must complete and mail a signed and notarized hard copy Consent Form to the Home Health Care CAHPS Survey Coordination Team. Remember that the information provided in the notarized Consent Form must match the information that was entered in the Login Registration Form.
• If the designated Survey Administrator will represent more than one HHA, you may include all of the CCNs on one Consent Form. If there is not enough space to list all of the CCNs on the hard copy Consent Form, you may list each agency and corresponding CCN on a separate document and mail it with the notarized Consent Form.

After the agency has registered online via the project Web site AND the HHCAHPS Coordination Team has received the signed and notarized Consent Form, login credentials will be sent to the designated Survey Administrator via an e-mail message.

The Coordination Team will send credentials for accessing the private links on the project Web site once both steps of the steps outlined above have been completed. If you do not receive credentials within 2 weeks after completing both steps above, please contact the Home Health Care CAHPS Survey Coordination Team at hhcahps@rti.org.