Announcement About Submitting Discrepancy Notification Reports
folder_openChanges to Protocols and Guidelinescalendar_todayPosted July 7, 2011

HHCAHPS Survey vendors are reminded that if they are unable to field a monthly sample for a client home health agency, they must submit a Discrepancy Notification Report (DNR) using the link available on the HHCAHPS Web site under the “Forms for Vendors” tab. The DNR is necessary to inform CMS and the Coordination Team why the month was missed and whether it was the result of an issue on the part of the home health agency or the vendor. The vendor should be prepared to include in its DNR the reason the sample was not fielded, whether it was because of the home health agency or the vendor, the number of affected cases, and what actions the vendor or home health agency is taking to avoid the problem in the future.

Please contact the HHCAHPS Coordination Team via e mail at hhcahps@rti.org or call toll-free at (866) 354-0985 if you have any questions about when a DNR should be submitted.