HHCAHPS 2017 Training Materials Have Been Posted
folder_openOther Announcementscalendar_todayPosted January 23, 2017

The agendas and presentation slides that will be used in the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions and the HHCAHPS Survey Vendor Update Webinar training session are now available on the HHCAHPS Website, under the "Training" tab on the HHCAHPS Website.

The Introduction to the HHCAHPS Survey Training Session

• The Introduction to the HHCAHPS Survey training session is a two-part session. Session 1 will take place on Tuesday, January 31, 2017 from 1:00-5:00 PM ET. Session II will take place on Wednesday, February 1, 2017 from 1:00-5:00 PM ET.
• Power point slides and an agenda for each of these training sessions have been posted.

The HHCAHPS Survey Vendor Update Webinar Training Session

• The HHCAHPS Survey Vendor Update Training Session will take place on Friday, February 3, 2017 from Noon to 2:00 PM ET.
• Power point slides and an agenda for this training session have been posted.

In addition to the power point slides and agendas, we have posted an updated version of the HHCAHPS Protocols and Guidelines Manual, Version 9.0, which can be accessed via the Protocols and Guidelines link under the "Survey Materials" tab.  An updated version of the HHCAHPS Data Submission Manual, Version 5.0, has also been posted on the HHCAHPS Website and can be accessed via the Data Submission link under the "User Manual" tab. Please note that these new manuals reflect the most updated HHCAHPS protocols; vendors should replace earlier versions with these current manuals.

Please note that some of the Russian translations for Q2, Q6, Q7, and Q8 in the mail survey and phone scripts have been revised. The updated versions can be found under the "Survey Materials" tab on the website, as well as in the Manual.

For more information about the HHCAHPS Survey, contact the HHCAHPS Survey Coordination Team via e-mail at hhcahps@rti.org or call toll-free at (866) 354-0985.