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Announcements

By HHCAHPS on 11/14/2018

The Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2019 was published in the Federal Register on November 13, 2018. The HH PPS CY2019 Final Rule is available on the HHCAHPS Website at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2021 and CY2022.

HH PPS CY2019 Final Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 11/14/2018

The HHCAHPS Participation Periods Document has been updated to include the CY 2022 APU requirements as provided in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2019 that was published in the Federal Register on November 13, 2018.

The updated document can be found at this HHCAHPS Survey Website link:
Home Health Care CAHPS (HHCAHPS) Survey Participation Periods

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 9/17/2018
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from April 2017 through March 2018 (2017, Q2– 2018, Q1) are now available on https://homehealthcahps.org under the “For HHAs” tab.  You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in October 2018.

The Preview Reports present the publicly reported results with star ratings for those agencies with a sufficient number of completed interviews to receive star ratings.  Agencies must have data for 40 or more patient surveys in the reporting period in order to have star ratings.  

To access your agency’s HHCAHPS Preview Report, log into the HHCAHPS website using your username and password.  Select the “Survey Preview Report” link under the “For HHAs” tab. ...
By HHCAHPS on 6/18/2018
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from January 2017 through December 2017 (2017, Q1- Q4) are now available on https://homehealthcahps.org under the “For HHAs” tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in July 2018.

The Preview Reports present the publicly reported results with star ratings for those agencies with a sufficient number of completed interviews to receive star ratings. Agencies must have data for 40 or more patient surveys in the reporting period in order to have star ratings.

To access your agency’s HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the “Preview Reports” link under the “For HHAs” tab. If you have forgotten your password, click the Login link, type in your...
By HHCAHPS on 4/3/2018

The purpose of this announcement is to alert HHAs eligible for an exemption from participating in the HHCAHPS Survey that the Participation Exemption Request (PER) Form for the calendar year (CY) 2020 annual payment update (APU) is now available on the HHCAHPS website at the following link:

Participation Exemption Request (PER) Form

HHAs that submitted a PER for the CY 2019 APU are reminded that they must complete a new PER annually if they remain eligible. Eligibility requirements are described on the PER form (linked above).

Organizations with questions can contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 3/22/2018

The first two HHCAHPS website documents listed below have been updated to reflect the HHCAHPS Survey CY 2020 APU participation period that begins on April 1, 2018. The third document listed below has been updated with the full set of HHCAHPS Survey participation periods described in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2018.

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 3/19/2018
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from October 2016 through September 2017 (2016, Q4 - 2017, Q3) are now available on https://homehealthcahps.org under the "For HHAs" tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in April 2018.

The Preview Reports present the publicly reported results with star ratings for those agencies with a sufficient number of completed interviews to receive star ratings. Agencies must have data for 40 or more patient surveys in the reporting period to have star ratings.

To access your agency's HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Survey Preview Report" link under the "For HHAs" tab. If you have forgotten your password, click on the Login link and...
By HHCAHPS on 2/26/2018
The calendar year (CY) 2020 Annual Payment Update (APU) data collection requirement for HHCAHPS Survey participation begins with the April 2018 sample month. HHAs that are not yet participating in HHCAHPS should register as soon as possible on this website at the following link:  

https://homehealthcahps.org/ForHHAs/RegisterforLoginCredentials.aspx.

HHAs should contract with an HHCAHPS vendor listed on this website beginning with the April 2018 sample month. Once HHAs have contracted with a vendor, they must complete the online authorization for that vendor on the HHCAHPS website. For more information on how to authorize vendors as well as other HHA participation start-up activities, please refer to this document:

https://homehealthcahps.org/Portals/0/HHA_Responsibilities_List.pdf

This document will be updated in mid-March to reference the CY2020 APU participation period.

Please contact the...
By HHCAHPS on 2/9/2018
This is a reminder to all Medicare-certified home health agencies (HHAs) seeking an exemption from participating in the HHCAHPS Survey for the CY2019 APU to submit a Participation Exemption Request (PER) form on the HHCAHPS website.  

The deadline for submitting the CY 2019 APU exemption request is 11:59 PM Eastern Time Monday, April 2, 2018. This deadline has been extended because March 31, 2018 falls on a Saturday.

As announced in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2018 that was published in the Federal Register on November 7, 2017, Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2016 and March 31, 2017 who met survey eligibility criteria can request a PER for the CY 2019 APU.

HHAs can access the online PER form on HHCAHPS website at the following link:  https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

...
By HHCAHPS on 1/2/2018
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from July 2016 through June 2017 (2016, Q3 - 2017, Q2) are now available on https://homehealthcahps.org under the "For HHAs" tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in January 2018.

The Preview Reports present the publicly reported results with star ratings for those agencies with a sufficient number of completed interviews to receive star ratings. Agencies must have data for 40 or more patient surveys in the reporting period to have star ratings.

To access your agency's HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Survey Preview Report" link under the "For HHAs" tab. If you have forgotten your password, click on the Login link and then...
By HHCAHPS on 11/9/2017

The Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2018 was published in the Federal Register on November 07, 2017. The HH PPS CY2018 Final Rule is available on the HHCAHPS Website at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2020 and CY2021.

HH PPS CY2018 Final Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 11/9/2017

The HHCAHPS Participation Periods Document has been updated to include the CY 2021 APU requirements as provided in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2018 that was published in the Federal Register on November 7, 2017.

The updated document can be found at this HHCAHPS Survey Website link:
HHCAHPS Survey Participation Periods

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 10/6/2017
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from April 2016 through March 2017 (2016, Q2– 2017, Q1) are now available on https://homehealthcahps.org under the “For HHAs” tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in October 2017.

The Preview Reports present the publicly reported results with star ratings for those agencies with a sufficient number of completed interviews to receive star ratings. Agencies must have data for 40 or more patient surveys in the reporting period in order to have star ratings.

To access your agency’s HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the “Survey Preview Report” link under the “For HHAs” tab. If you have forgotten your password, click on the Login link...
By HHCAHPS on 7/31/2017

The Home Health Prospective Payment System (HH PPS) Rate Update for Calendar Year (CY) 2018, Home Health Value-Based Purchasing Model, and Home Health Quality Reporting Requirements Proposed Rule was published in the Federal Register on July 28, 2017. The HH PPS CY2018 Proposed Rule is available on the HHCAHPS website at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2019, CY2020 and CY2021.

HH PPS CY2018 Proposed Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 6/23/2017
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from January 2016 through December 2016 (2016, Q1- Q4) are now available on https://homehealthcahps.org under the "For HHAs" tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in July 2017.

The Preview Reports present the publicly reported results with Star Ratings for those agencies with a sufficient number of completed interviews to receive Star Ratings. Agencies must have data for 40 or more patient surveys in the reporting period in order to have Star Ratings.

To access your agency's HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. If you have forgotten...
By HHCAHPS on 4/3/2017

The purpose of this announcement is to alert HHAs eligible for an exemption from participating in the HHCAHPS Survey that the Participation Exemption Request (PER) Form for the calendar year (CY) 2019 annual payment update (APU) is now available on the HHCAHPS website at the following link:

https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

HHAs that submitted a PER for the CY 2018 APU are reminded that they must complete a new PER annually if they remain eligible. Eligibility requirements are described on the PER form (linked above).

Organizations with questions can contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 3/27/2017
This is a final reminder to all Medicare-certified home health agencies (HHAs) that the deadline for submitting the CY 2018 APU Participation Exemption Form (PER) is 11:59 PM Eastern Time on Friday, March 31, 2017.

As announced in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2017 that was published in the Federal Register on November 3, 2016, Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2015 and March 31, 2016 who met survey eligibility criteria can request a PER for the CY 2018 APU.

HHAs can access the online PER form on HHCAHPS website at the following link: https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

For more information about the HHCAHPS Survey, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at...
By HHCAHPS on 3/24/2017
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from October 2015 through September 2016 (2015, Q4– 2016, Q3) are now available on https://homehealthcahps.org under the "For HHAs" tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in April 2017.

The Preview Reports present the publicly reported results with Star Ratings for those agencies with a sufficient number of completed interviews to receive Star Ratings. Agencies must have data for 40 or more patient surveys in the reporting period in order to have Star Ratings.

To access your agency’s HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. If you have forgotten your password, click the Login link, type in your username, click "Reset Password," and you will be emailed a "password reset link." Follow the instructions provided in the email message to reset your password.

...
By HHCAHPS on 3/21/2017
The first two HHCAHPS website documents listed below have been updated to reflect the HHCAHPS Survey CY 2019 APU participation period that begins on April 1, 2017. The third document listed below has been updated with the full set of HHCAHPS Survey participation periods described in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2017. The updated documents can be found on the HHCAHPS Survey website at the following links:

Exemption From HHCAHPS Participation for the CY19 APU HHA Responsibilities HHCAHPS Participation Periods For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org...
By HHCAHPS on 2/27/2017
The calendar year (CY) 2019 Annual Payment Update (APU) data collection requirement for HHCAHPS Survey participation begins with the April 2017 sample month.  HHAs that are not yet participating in HHCAHPS should register as soon as possible on this website at the following link:

https://homehealthcahps.org/ForHHAs/RegisterforLoginCredentials.aspx.

HHAs should contract with an HHCAHPS vendor listed on this website beginning with the April 2017 sample month.  Once HHAs have contracted with a vendor, they must complete the online authorization for that vendor on the HHCAHPS website.  For more information on how to authorize vendors as well as other HHA participation start-up activities, please refer to this document:

https://homehealthcahps.org/Portals/0/HHA_Responsibilities_List.pdf

Please note that this document will...
By HHCAHPS on 2/10/2017
This is a reminder to all Medicare-certified home health agencies (HHAs) seeking an exemption from participating in the HHCAHPS Survey for the CY2018 APU to submit a Participation Exemption Request (PER) form on the HHCAHPS website.

The deadline for submitting the CY 2018 APU exemption request is 11:59 PM Eastern Time Friday, March 31, 2017.

As announced in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2017 that was published in the Federal Register on November 3, 2016, Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2015 and March 31, 2016 who met survey eligibility criteria can request a PER for the CY 2018 APU.

HHAs can access the online PER form on HHCAHPS website at the following link: https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

For more information about the HHCAHPS Survey,...
By HHCAHPS on 1/6/2017
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from July 2015 through June 2016 (2015, Q3 - 2016, Q2) are now available on https://homehealthcahps.org under the "For HHAs" tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in January 2017.

The Preview Reports present the publicly reported results with Star Ratings for those agencies with a sufficient number of completed interviews to receive Star Ratings.  Agencies must have data for 40 or more patient surveys in the reporting period in order to have Star Ratings.

To access your agency's HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab.  If you have...
By HHCAHPS on 11/15/2016

The HHCAHPS Participation Periods Document has been updated to include the CY 2019 APU requirements as provided in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2017 that was published in the Federal Register on November 3, 2016.

The updated document can be found at this HHCAHPS Survey Website link:
HHCAHPS Survey Participation Periods

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 11/7/2016

The Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2017 was published in the Federal Register on November 3, 2016. The HH PPS CY2017 Final Rule is available on the HHCAHPS Website at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2018 and in CY2019.

HH PPS CY2017 Final Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 9/19/2016
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from April 2015 through March 2016 (2015, Q2– 2016, Q1) are now available on https://homehealthcahps.org under the "For HHAs" tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in October 2016.

The Preview Reports present the publicly reported results with Star Ratings for those agencies with a sufficient number of completed interviews to receive Star Ratings. Agencies must have data for 40 or more patient surveys in the reporting period in order to have Star Ratings.

To access your agency's HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. If you have...
By HHCAHPS on 7/5/2016

The Home Health Prospective Payment System (HH PPS) Rate Update for Calendar Year (CY) 2017, Home Health Value-Based Purchasing Model, and Home Health Quality Reporting Requirements Proposed Rule was published in the Federal Register on July 5, 2016. The HH PPS CY2017 Proposed Rule is available on the HHCAHPS website at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2018 and in CY2019.

HH PPS CY2017 Proposed Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 6/23/2016
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from January 2015 through December 2015 (2015, Q1– 2015, Q4) are now available on https://homehealthcahps.org under the "For HHAs" tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in July 2016.

The Preview Reports present the publicly reported results with Star Ratings for those agencies with a sufficient number of completed interviews to receive Star Ratings. Agencies must have data for 40 or more patient surveys in the reporting period in order to have Star Ratings.

To access your agency's HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. If you have...
By HHCAHPS on 4/1/2016

The purpose of this announcement is to alert HHAs eligible for an exemption from participating in the HHCAHPS Survey that the Participation Exemption Request (PER) Form for the calendar year (CY) 2018 annual payment update (APU) is now available on the HHCAHPS website at the following link:

https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

HHAs that submitted a PER for the CY 2017 APU are reminded that they must complete a new PER annually if they remain eligible. Eligibility requirements are described on the PER form (linked above).

Organizations with questions can contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 3/28/2016
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from October 2014 through September 2015 (Q4, 2014-Q3, 2015) are now available on https://homehealthcahps.org under the "For HHAs" tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in April 2016.

The Preview Reports present the publicly reported results with Star Ratings for those agencies with a sufficient number of completed interviews to receive Star Ratings. Agencies must have data for 40 or more patient surveys in the reporting period in order to have Star Ratings.  

To access your agency's HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. If you have forgotten your password, click the Login link, type...
By HHCAHPS on 3/25/2016
This is a final reminder to all Medicare-certified home health agencies (HHAs) that the deadline for submitting the CY 2017 APU Participation Exemption Form (PER) is 11:59 PM Eastern Time on Thursday, March 31, 2016.

As announced in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2015 that was published in the Federal Register on November 5, 2015, Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2014 and March 31, 2015 who met survey eligibility criteria can request a PER for the CY 2017 APU.

HHAs can access the online PER form on HHCAHPS website at the following link: https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

For more information about the HHCAHPS Survey, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at...
By HHCAHPS on 3/21/2016

The following two documents on the HHCAHPS website have been updated to reflect the HHCAHPS Survey CY 2018 APU participation period that begins on April 1, 2016:

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 2/11/2016
This is a reminder to all Medicare-certified home health agencies (HHAs) seeking an exemption from participating in the HHCAHPS Survey for the CY2017 APU to submit a Participation Exemption Request (PER) form on the HHCAHPS website.

The deadline for submitting the CY 2017 APU exemption request is 11:59 PM Eastern Time Thursday, March 31, 2016.

As announced in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2015 that was published in the Federal Register on November 5, 2015, Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2014 and March 31, 2015 who met survey eligibility criteria can request a PER for the CY 2017 APU. 

HHAs can access the online PER form on HHCAHPS website at the following link: https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

For more information about the HHCAHPS Survey,...
By HHCAHPS on 12/15/2015
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from July 2014 through June 2015 (Q3, 2014–Q2, 2015) are now available on https://homehealthcahps.org under the "For HHAs" tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in late January 2016.

The Preview Reports present the publicly reported results with Star Ratings for those agencies with a sufficient number of completed interviews to receive Star Ratings. Agencies must have data for 40 or more patient surveys in the reporting period in order to have Star Ratings.  

To access your agency’s HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. If you have forgotten your password, click the Login link, type in your username, click "Forgot Password," and follow the directions to have your password sent to you via e-mail.

...
By HHCAHPS on 12/10/2015
CMS has issued an updated protocol for when it is acceptable to provide aggregated responses to the "About You" questions (Questions 26-32). This supersedes the announcement posted on July 20, 2015. The only change to the protocol for reporting the "About You" responses is the minimum number of completed interviews required before a vendor can aggregate and report the data. The text of the July 20, 2015 announcement, shown below, has been updated to reflect the new minimum (11 responses) in bold.

July 20, 2015 announcement:

In an effort to ensure that patients' confidentiality and right to privacy are protected, reporting aggregated responses to the About You questions will only be permitted if there are least 11 responses for every response option for each of the About You questions.

For example, this means that to report the Race question at the aggregated level, an HHA must have at least 11 respondents who have indicated that they are White, 11 respondents who have indicated that they are...
By HHCAHPS on 12/3/2015
The purpose of this announcement is to alert survey vendors that there are now some restrictions for submitting Primary Diagnosis ICD-10 codes to the HHCAHPS Data Center. HHCAHPS vendors must ensure that their XML files comply with these restrictions before submitting their April 21, 2016 data files, which is the first time that ICD-10 codes will be submitted to the HHCAHPS Data Center.

To give survey vendors time to test changes to their systems and file structures, the HHCAHPS Coordination Team has updated the relevant appendices in the Protocols and Guidelines Manual, the XML file schema, and the XML schema validation tool to reflect these new restrictions. These materials are now available on the "Transition to ICD-10-CM" dedicated webpage on the HHCAHPS website. Vendors can access these materials at the link below, once they are logged in to the website. (Updated versions of the Protocols and Guideline Manual will be made available in January 2016, incorporating these changes.)

https://homehealthcahps.org/DataSubmission/TransitiontoICD10CM.aspx

...
By HHCAHPS on 11/12/2015

The HHCAHPS Participation Periods Document has been updated to include the CY 2018 APU requirements as provided in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2016 that was published in the Federal Register on November 5, 2015.

The updated document can be found at this HHCAHPS Survey Website link:
HHCAHPS Participation Periods

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 11/9/2015

The Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2016 was published in the Federal Register on November 5, 2015. The HH PPS CY2016 Final Rule is available on the HHCAHPS Website at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2017 and in CY2018.

HH PPS CY2016 Final Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 9/17/2015
The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from April 2014 through March 2015 (Q2, 2014-Q1, 2015) are now available on https://homehealthcahps.org under the "For HHAs" tab. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov on October 8, 2015 or sometime thereafter.

The Preview Reports this month present the publicly reported results with Star Ratings for those agencies with a sufficient number of completed interviews to receive Star Ratings. Agencies must have data for 40 or more patient surveys in order to have Star Ratings.

It is important to note that Star Ratings are being shown on the HHCAHPS Preview Reports for HHA review only and that HHCAHPS Star Ratings will NOT be publicly reported on HHC this October.   HHCAHPS Star Ratings will be publicly...
By HHCAHPS on 8/7/2015
CMS and the HHCAHPS Coordination Team are issuing the following clarification to the protocol described in pages 37-38 of the HHCAHPS Survey Protocols and Guidelines Manual, Version 7.0, regarding how vendors should work with HHAs that administer other surveys in addition to HHCAHPS.

Due to the promise of confidentiality stated in the HHCAHPS Survey cover letters and the nature of care that this population receives (ongoing from their provider), HHCAHPS Survey vendors are not permitted to share with their HHA clients the identities of patients who are sampled for HHCAHPS each month.

This announcement is being issued because the following protocol statement in the manual is not clear: "Approved HHCAHPS Survey vendors are expected to work closely with their client HHAs to identify patients who are eligible for inclusion in other surveys the agencies conduct." This statement is only applicable if the HHCAHPS Survey vendor is administering all "other surveys" for their client in addition to the HHCAHPS...
By HHCAHPS on 7/20/2015
Effective immediately, CMS has amended the protocol for when it is acceptable to provide aggregated responses to the "About You" questions (Questions 26–32). In an effort to ensure that patients' confidentiality and right to privacy are protected, reporting aggregated responses to the About You questions will only be permitted if there are least 10 responses for every response option for each of the About You questions.

For example, this means that to report the Race question at the aggregated level, an HHA must have at least 10 respondents who have indicated that they are White, 10 respondents who have indicated that they are Black, 10 respondents who have indicated they are Asian, and so on for each of the other race categories. It is no longer acceptable to provide aggregated data based on the total number of respondents who answered the question with any response —rather, the "rule of 10" must now be based on the number of responses to each response option for that question.

Note that it is still...
By HHCAHPS on 7/16/2015

The Home Health Prospective Payment System (HH PPS) Rate Update for Calendar Year (CY) 2016, Home Health Quality Reporting Requirements, and Survey and Enforcement Requirements for Home Health Agencies Proposed Rule was published in the Federal Register on July 10, 2015. The HH PPS CY2016 Proposed Rule is available on the HHCAHPS website at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2017 and in CY2018.

HH PPS CY2016 Proposed Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 7/2/2015
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be updated on Home Health Compare on www.medicare.gov  on July 16, 2015 or sometime thereafter. HHCAHPS Survey results are based on 12 months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter. The data that will be publicly reported in July will reflect HHCAHPS Survey data from January 2014 through December 2014 (Q1, 2014 - Q4, 2014).

Preview Reports for the results that will be published on Home Health Compare in July 2015 are now available on the HHCAHPS website. To access your agency's Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. The system will then display your HHCAHPS survey results. If you have forgotten...
By HHCAHPS on 6/1/2015
The purpose of this announcement is to remind survey vendors of the change in the XML data file structure needed to accommodate the use of ICD-10 diagnosis codes that will be submitted for the first time with the April 21, 2016 data submission (Quarter 4, 2015).  Updated versions of the Protocols and Guideline Manual and the Website User and Data Submission Manual will be made available in January 2016, with the changes described below incorporated.

The ICD-10 codes are 7 digits, rather than the 5 currently allowed on the HHCAHPS XML file for the ICD-9 codes. To give HHCAHPS survey vendors time to test changes to their systems and file structures, the HHCAHPS Coordination Team has created updated versions of relevant appendices in the Protocols and Guidelines Manual, as well as updated versions of the file layouts/ file schema. These materials are available under the Data Submission tab on the HHCAHPS website, once vendors have logged in, via this link:

https://homehealthcahps.org/DataSubmission/TransitiontoICD10CM.aspx

...
By HHCAHPS on 4/3/2015

With the HHCAHPS Survey CY2014Q4 data submission deadline approaching on April 16, 2015, this is a reminder that, as per HHCAHPS Survey protocols, home health agencies (HHAs) that are switching survey vendors should do so only at the beginning of each calendar quarter. HHAs should not switch vendors in the middle of a quarter.

By HHCAHPS on 4/2/2015
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be updated on Home Health Compare on www.medicare.gov on April 16, 2015 or sometime thereafter. HHCAHPS Survey results are based on 12 months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter. The data that will be publicly reported in April will reflect HHCAHPS Survey data from October 2013 through September 2014 (Q4, 2013-Q3, 2014).

Preview Reports for the results that will be published on Home Health Compare in April 2015 are now available on the HHCAHPS website. To access your agency's Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. The system will then display your HHCAHPS survey results. If...
By HHCAHPS on 4/1/2015

The purpose of this announcement is to alert HHAs eligible for an exemption from participating in the HHCAHPS Survey that the Participation Exemption Request (PER) Form for the calendar year (CY) 2017 annual payment update (APU) is now available on the HHCAHPS website at the following link:

https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

HHAs that submitted a PER for the CY 2016 APU are reminded that they must complete a new PER annually if they remain eligible. Eligibility requirements are described on the PER form (linked above).

Organizations with questions can contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 3/23/2015
This is a final reminder to all Medicare-certified home health agencies (HHAs) seeking an exemption from participating in the HHCAHPS Survey for the CY2016 APU to submit a Participation Exemption Request (PER) form as soon as possible.

The deadline for submitting the CY 2016 APU exemption request is 11:59 PM Eastern Time on Monday, March 31, 2015.

As announced in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2015 that was published in the Federal Register on November 6, 2014, Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2013 and March 31, 2014 who met survey eligibility criteria can request a PER for the CY 2016 APU.

HHAs can access the online PER form on HHCAHPS website at the following link: https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

For more information about the HHCAHPS...
By HHCAHPS on 3/17/2015

The following two documents on the HHCAHPS website have been updated to reflect the HHCAHPS Survey CY 2017 APU participation period that begins on April 1, 2015:

  • Notice About Exemption from HHCAHPS Participation for the CY17 APU
  • HHA Responsibilities

The updated documents can be found on the HHCAHPS Survey website at the following links:

Exemption from HHCAHPS Participation

HHA Responsibilities

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 2/26/2015
The calendar year (CY) 2017 Annual Payment Update (APU) data collection requirement for HHCAHPS participation begins with the April 2015 sample month. HHAs that are not yet participating in HHCAHPS should register for HHCAHPS as soon as possible on this website at the following link:

Register for Login Credentials.

HHAs should contract with an HHCAHPS vendor listed on this website and then authorize that vendor to collect data on their behalf, beginning with the April 2015 sample month.

For more information on participation requirements and how to get started, please refer to this document:

HHA Responsibilities

Please note that this document will be updated in mid-March to reference the CY2017 APU participation period.

Please contact the HHCAHPS Survey Coordination Team if you...
By HHCAHPS on 2/2/2015

The HHCAHPS website has been revised to include a “Dashboard” tab, which will be visible once an authorized user (either a vendor or HHA) has logged into the website. The Dashboard tab will be the first tab on the left of the screen, in the row of grey tabs. The Dashboard provides a central location from which the user can easily access links to forms, reports, and information needed to successfully implement or monitor the HHCAHPS Survey. Please note that when an authorized user logs onto the HHCAHPS website, he or she will be automatically taken to the Dashboard page.

As you (vendors and HHAs) use the dashboard, please feel free to contact the Coordination Team with requests for additional links to be added to this page.

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 1/8/2015
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be updated on Home Health Compare on www.medicare.gov on January 22, 2015 or sometime thereafter. HHCAHPS Survey results are based on 12 months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter. The data that will be publicly reported in January will reflect HHCAHPS Survey data from July 2013 through June 2014 (Q3, 2013-Q2, 2014).

Preview Reports for the results that will be published on Home Health Compare in January 2015 are now available on the HHCAHPS Website. To access your agency's Preview Report, log into the HHCAHPS Website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. The system will then display your HHCAHPS survey results. If you have forgotten your username or password, click the Login link, type in your user name, click "Forgot Password," and then follow the directions to have your username and password sent to you via an HHCAHPS e-mail.

...
By HHCAHPS on 11/7/2014

The HHCAHPS Participation Periods Document has been updated to include the CY 2017 APU requirements as provided in the Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2015 that was published in the Federal Register on November 6, 2014.

The updated document can be found at this HHCAHPS Survey Website link:

https://homehealthcahps.org/Portals/0/HHCAHPS_Participation_Periods.pdf

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 11/6/2014

The Home Health Prospective Payment System (HH PPS) Rate Update Final Rule for Calendar Year 2015 was published in the Federal Register on November 6, 2014. The HH PPS CY2015 Final Rule is available on the HHCAHPS Website at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2016 and in CY2017.

HH PPS CY2015 Final Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 10/28/2014
The Centers for Medicare & Medicaid Services (CMS) and the HHCAHPS Coordination Team would like to remind all HHCAHPS survey vendors that CMS’s transition to the use of International Classification of Disease-10 (ICD-10) diagnostic codes on the Outcome and Assessment Information Set (OASIS) is expected to occur in October 2015. Until then, survey vendors should continue to submit diagnosis information compliant with the ICD-9 format.

In preparation for the transition to ICD-10 codes, the HHCAHPS Coordination Team will modify the HHCAHPS data submission tool and the XML file format. Instructions for how to submit the new codes and updated XML data file layouts will be made available to vendors on the HHCAHPS website by the middle of 2015. The instructions and guidelines will be made available in plenty of time for vendors to develop and test submission of data files with the new format.

If you have any questions about this announcement, please contact the HHCAHPS Survey Coordination Team via e-mail...
By HHCAHPS on 9/25/2014
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be updated on Home Health Compare on www.medicare.gov on October 9, 2014 or sometime thereafter. HHCAHPS Survey results are based on 12 months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter. The data that will be publicly reported in October will reflect HHCAHPS Survey data from April 2013 through March 2014 (Q2, 2013–Q1, 2014).

Preview Reports for the results that will be published on Home Health Compare in October 2014 are now available on the HHCAHPS Web site. To access your agency's Preview Report, log into the HHCAHPS Web site using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. The system will then display your HHCAHPS survey results. If you have forgotten your username or password, click the...
By HHCAHPS on 7/8/2014

The Home Health Prospective Payment System (HH PPS) Rate Update for Calendar Year (CY) 2015, Home Health Quality Reporting Requirements, and Survey and Enforcement Requirements for Home Health Agencies Proposed Rule was published in the Federal Register on July 1, 2014. The HH PPS CY2015 Proposed Rule is available on the HHCAHPS Web Site at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2016 and in CY2017.

HH PPS CY2015 Proposed Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 7/2/2014
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be updated on Home Health Compare on www.medicare.gov on July 17, 2014 or sometime thereafter. HHCAHPS Survey results are based on 12 months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter. The data that will be publicly reported in April will reflect HHCAHPS Survey data from January 2013 through December 2013 (Q1, 2013–Q4, 2013).

Preview Reports for the results that will be published on Home Health Compare in July 2014 are now available on the HHCAHPS Web site. To access your agency’s Preview Report, log into the HHCAHPS Web site using your username and password. Select the “Preview Reports” link under the “For HHAs” tab. The system will then display your HHCAHPS survey results. If you have forgotten...
By HHCAHPS on 4/3/2014
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be updated on Home Health Compare on www.medicare.gov on April 17, 2014 or sometime thereafter. HHCAHPS Survey results are based on 12 months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter. The data that will be publicly reported in April will reflect HHCAHPS Survey data from October 2012 through September 2013 (Q4, 2012-Q3, 2013).

Preview Reports for the results that will be published on Home Health Compare in April 2014 are now available on the HHCAHPS Web site. To access your agency's Preview Report, log into the HHCAHPS Web site using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. The system will then display your HHCAHPS survey results. If you have forgotten...
By HHCAHPS on 4/1/2014

The purpose of this announcement is to alert HHAs eligible for an exemption from participating in the HHCAHPS Survey that the Participation Exemption Request Form (PER) for the calendar year (CY) 2016 annual payment update (APU) is now available on the HHCAHPS Web site at the following link:

https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

HHAs that submitted a PER for the CY 2015 APU are reminded that they must complete a new PER annually if they remain eligible. Eligibility requirements are described on the form.

Organizations with questions can contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 3/12/2014
The purpose of this announcement is to provide information about Home Health Care CAHPS (HHCAHPS) Survey participation requirements for Medicare-certified home health agencies (HHAs) to receive the annual payment update (APU) in calendar year (CY) 2016.

To be eligible for the full APU in CY 2016, Medicare-certified HHAs that will have served 60 or more survey-eligible patients between April 1, 2013 and March 31, 2014 must contract with an approved HHCAHPS Survey vendor to administer the survey on its behalf each month beginning with the April 2014 sample month. The data collection period for the HHCAHPS survey for the CY 2016 Annual Payment Update (APU) is from April 2014 through March 2015.

HHAs that are currently not participating in the HHCAHPS Survey and that do not qualify for an exemption from participating in the HHCAHPS Survey for the CY 2016 APU should begin to prepare NOW to participate in the HHCAHPS Survey starting with the April 2014 sample month. Information about the HHCAHPS Survey...
By HHCAHPS on 3/12/2014

The document entitled, "Exemption from HHCAHPS Participation," accessed via the 4th link in the Information for HHAs box on the home page of the HHCAHPS Web site has been updated with information for the CY2016 APU. File can be accessed here too:

Exemption from HHCAHPS Participation

By HHCAHPS on 2/26/2014

The calendar year (CY) 2016 Annual Payment Update (APU) data collection requirement for HHCAHPS participation begins with the April 2014 sample month. HHAs that are not yet participating in HHCAHPS should plan to register for HHCAHPS as soon as possible on this website at the following link:

Register for Login Credentials

HHAs should contract with an HHCAHPS vendor listed on this website and then authorize that vendor to collect data on their behalf, beginning with the April 2014 sample month. For more information on participation requirements, please refer to the following document:

HHA Responsibilities

Please contact the HHCAHPS Survey Coordination Team if you have any questions about HHCAHPS registration or vendor authorization at hhcahps@rti.org or telephone (866) 354-0985.

By HHCAHPS on 1/8/2014
This announcement is a final reminder that Medicare-certified home health agencies (HHAs) eligible for an exemption from participating in the Home Health Care CAHPS (HHCAHPS) Survey for the calendar year (CY) 2015 annual payment update (APU) must submit a Participation Exemption Request Form (PER) by 11:59 PM Eastern Time on January 16, 2014. This deadline for submitting the PER for the 2015 APU was announced in the Home Health Prospective Payment System Rate Update for CY 2014, Home Health Quality Reporting Requirements, and Cost Allocation of Home Health Survey Expenses (CMS-1450-F) that was published in the Federal Register on December 2, 2013. The final rule is available on the HHCAHPS Web site at:

https://homehealthcahps.org/Portals/0/HHCAHPS2014FinalRule.pdf

Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2012 and March 31, 2013 who met survey eligibility criteria may request an exemption from participating in the HHCAHPS Survey for the CY 2015 APU....
By HHCAHPS on 1/3/2014
This announcement is a reminder that Medicare-certified home health agencies (HHAs) eligible for an exemption from participating in the Home Health Care CAHPS (HHCAHPS) Survey for the calendar year (CY) 2015 annual payment update (APU) must submit a Participation Exemption Request Form (PER) by 11:59 PM Eastern Time on January 16, 2014. This deadline for submitting the PER for the 2015 APU was announced in the Home Health Prospective Payment System Rate Update for CY 2014, Home Health Quality Reporting Requirements, and Cost Allocation of Home Health Survey Expenses (CMS-1450-F) that was published in the Federal Register on December 2, 2013. The final rule is available on the HHCAHPS Web site at:

https://homehealthcahps.org/Portals/0/HHCAHPS2014FinalRule.pdf

Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2012 and March 31, 2013 who met survey eligibility criteria may request an exemption from participating in the HHCAHPS Survey for the CY 2015 APU. All Medicare-certified HHAs seeking an exemption from participating in the HHCAHPS Survey for the 2015 APU must count the number of unduplicated patients served between April 1, 2012 and March 31, 2013 who met survey eligibility requirements and report the count to CMS via the online PER form on the HHCAHPS Web site at:

...
By HHCAHPS on 1/2/2014
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be updated on Home Health Compare on www.medicare.gov on January 16, 2014 or sometime thereafter. HHCAHPS Survey results are based on 12 months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter. The data that will be publicly reported in January will reflect HHCAHPS Survey data from July 2012 through June 2013 (Q3, 2012–Q2, 2013).

Preview Reports for the results that will be published on Home Health Compare in January 2014 are now available on the HHCAHPS Web site. To access your agency’s Preview Report, log into the HHCAHPS Web site using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. The system will then display your HHCAHPS survey results. If you have forgotten your username or password, click the...
By HHCAHPS on 12/3/2013
The deadline for filing an HHCAHPS Participation Exemption Request (PER) Form for the Calendar Year 2015 Annual Payment Update (APU) is 11:59 PM Eastern Time on January 16, 2014, as stated in the Home Health Prospective Payment System (HH PPS) Final Rule for Calendar Year 2014. Medicare-certified HHAs that served 59 or fewer unduplicated patients who met survey eligibility criteria between April 1, 2012 and March 31, 2013 should request an exemption from participating in the HHCAHPS Survey for the CY 2015 APU by completing the online PER form at this link:

Participation Exemption Request Form

HHAs that submitted an HHCAHPS PER Form for the CY 2013 or CY 2014 APU are reminded that they must submit a PER Form every year, if they are eligible to do so.

The HH PPS Final Rule for Calendar Year 2014 was published in the Federal Register on December 2, 2013 and is available on the HHCAHPS Web Site at the link below:

...
By HHCAHPS on 9/26/2013
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be updated on Home Health Compare on www.medicare.gov on October 10, 2013 or sometime thereafter. HHCAHPS Survey results are based on 12-months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter for which data are available. The data that will be publicly reported in October will reflect HHCAHPS Survey data from April 2012 through March 2013 (Q2, 2012 - Q1, 2013).

Preview Reports for the results that will be published on Home Health Compare in October 2013 are now available on the HHCAHPS Web site. To access your agency's Preview Report, log into the HHCAHPS Web site using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. The system will then display your HHCAHPS survey...
By HHCAHPS on 9/17/2013
The purpose of this announcement is to alert home health agencies (HHAs) eligible for an exemption from participating in the HHCAHPS Survey that a modification has been made to the Participation Exemption Request Form (PER) for the CY2015 APU. The eligibility requirements have not changed. The revised form simply asks for more information about one of the pieces of information already being provided by HHAs completing this form.

The revised form includes a field for HHAs to provide more information about any patients that it is designating ineligible for participation in HHCAHPS because of state laws/restrictions that prohibit the release of information for patients with certain illnesses or conditions. HHAs are now asked to provide the specific state law or regulation that prohibits the release of patient information and the number of affected patients.

The revised form is available at the HHCAHPS Web site at the following link:

https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

...
By HHCAHPS on 7/9/2013

The Home Health Prospective Payment System (HH PPS) Rate Update for Calendar Year (CY) 2014, Home Health Quality Reporting Requirements, and Cost Allocation of Home Health Survey Expenses Proposed Rule was published in the Federal Register on July 3, 2013. The HH PPS CY2014 Proposed Rule is available on the HHCAHPS Web Site at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2015 and in CY2016.

HH PPS CY2014 Proposed Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 7/3/2013
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be updated on Home Health Compare on www.medicare.gov on July 18, 2013 or sometime thereafter. HHCAHPS Survey results are based on 12-months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter for which data are available. The data that will be publicly reported in July will reflect HHCAHPS Survey data from January 2012 through December 2012 (CY 2012 Q1-Q4).

Preview Reports for the results that will be published on Home Health Compare in July 2013 are now available on the HHCAHPS Web site. To access your agency's Preview Report, log into the HHCAHPS Web site using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. The system will then display your HHCAHPS survey results. If you have forgotten your username...
By HHCAHPS on 4/2/2013
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be "refreshed" on Home Health Compare on www.medicare.gov on April 18, 2013 or sometime thereafter. HHCAHPS Survey results are based on 12-months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter for which data are available. The word "refreshed" simply means that the results that were posted on Home Health Compare the last quarter are updated to reflect results that are based on HHCAHPS Survey data from the four most recent quarters.

Preview Reports for the results that will be published on Home Health Compare in April 2013 are now available on the HHCAHPS Web site. To access your agency's Preview Report, log into the HHCAHPS Web site using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. The system will then display your HHCAHPS survey results. If you have forgotten your username or password, click the Login link, type in your user name, click "Forgot Password," and then follow the directions to have your username and password sent to you via an HHCAHPS e-mail message.

...
By HHCAHPS on 4/1/2013

The purpose of this announcement is to alert HHAs eligible for an exemption from participating in the HHCAHPS Survey that the Participation Exemption Request Form (PER) for the CY2015 APU is now available on the HHCAHPS Web site at the following link:

https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

HHAs that submitted a PER for the CY2014 APU are reminded that they must complete a new PER annually if they remain eligible. Eligibility requirements are described on the form.

Organizations with questions can contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 3/19/2013
The purpose of this announcement is to provide clarification about the documentation HHAs are required to submit to vendors if they do not have any eligible sample patients in a given month. Vendors are still required to submit 0-eligible files to the Data Center for these situations, but this announcement clarifies the documentation that vendors should expect to receive from their HHA clients. As per the HHCAHPS Protocols and Guidelines Manual, "HHAs administering the HHCAHPS Survey must submit a monthly patient information file to its contracted HHCAHPS Survey vendor each month, even though the HHA may not have served any patients eligible for the survey during the sample month." (p. 30, v. 5.0)

To provide an audit trail for CMS and the HHCAHPS Coordination Team, effective immediately, HHCAHPS survey vendors are required to obtain from any HHAs that do not have eligible patients in a given sample month either:

A 0-eligible file; meaning, a file with information in the Header Record stating...
By HHCAHPS on 3/13/2013

The document entitled, “Exemption from HHCAHPS Participation,” accessed via the 4th link in the Information for HHAs box on the home page of the HHCAHPS Web site has been updated with information for the CY2015 APU. File can be accessed here too: Exemption from HHCAHPS Participation

By HHCAHPS on 3/4/2013
The purpose of this announcement is to provide information about Home Health Care CAHPS (HHCAHPS) Survey participation requirements for Medicare-certified home health agencies (HHAs) to receive the annual payment update (APU) in calendar year (CY) 2015.

To be eligible for the full APU in CY 2015, Medicare-certified HHAs that serve 60 or more survey-eligible patients between April 1, 2012 and March 31, 2013 must contract with an approved HHCAHPS Survey vendor to administer the survey on its behalf each month beginning in April 2013. The data collection period for the HHCAHPS survey for the CY 2015 Annual Payment Update (APU) is from April 2013 through March 2014.

HHAs that are currently not participating in the HHCAHPS Survey and that do not qualify for an exemption from participating in the HHCAHPS Survey for the CY 2015 APU should begin to prepare NOW to participate in the HHCAHPS Survey starting in April 2013. Information about the HHCAHPS Survey is available in a document “Getting Started with...
By HHCAHPS on 2/26/2013

April 2013 starts the CY 2015 Annual Payment Update requirements for HHCAHPS participation

HHCAHPS data collection for the CY 2015 Annual Payment Update (APU) requirements begins with the April 2013 sample month. HHAs that are not yet participating in HHCAHPS should plan to register for HHCAHPS as soon as possible on this website at the following link: https://homehealthcahps.org/ForHHAs/RegisterforLoginCredentials.aspx. HHAs should contract with an authorized HHCAHPS vendor listed on this website and then authorize that vendor. Please contact the HHCAHPS Survey Coordination Team for assistance with HHCAHPS registration and HHCAHPS vendor authorization at hhcahps@rti.org or telephone (866) 354-0985.

By HHCAHPS on 2/19/2013
As per the announcement posted on March 2, 2012, regarding the Centers for Medicare & Medicaid Services’ (CMS’s) transition to the use of International Classification of Disease-10 (ICD-10) diagnostic codes on the Outcome and Assessment Information Set (OASIS), the HHCAHPS Coordination Team is letting vendors and home health agencies know that we are continuing to monitor the planned transition date.

As soon as a new start date for using ICD-10 codes is announced, the Coordination Team will post an announcement on the HHCAHPS Web site to notify vendors and home health agencies of the start date. In preparation for the transition to ICD-10 codes, the HHCAHPS Coordination Team will modify the XML format used for submission of HHCAHPS Survey data and the HHCAHPS data submission tool to accommodate the format of ICD-10 codes. Instructions for how to submit the new codes and updated XML data file layouts will be made available to vendors, either through an announcement on the HHCAHPS Web site or through the next version of the Protocols and Guidelines Manual. These instructions and guidelines will be made available in plenty of time for vendors to develop and test submission of data files with the new format.

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By HHCAHPS on 1/3/2013
This announcement is a final reminder that Medicare-certified home health agencies (HHAs) eligible for an exemption from participating in the Home Health Care CAHPS (HHCAHPS) Survey for the calendar year (CY) 2014 annual payment update (APU) must submit a Participation Exemption Request Form (PER) by 11:59 PM Eastern Time on January 17, 2013. This deadline for submitting the PER for the 2014 APU was announced in the Home Health Prospective Payment System Rate Update Final Rule for Calendar Year 2013, Hospice Quality Reporting Requirements, and Survey and Enforcement Requirements for Home Health Agencies (CMS-1358-F) that was published in the Federal Register on November 8, 2012. The final rule is available on the HHCAHPS Web site at https://homehealthcahps.org/HHCAHPS2013FinalRule.pdf

Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2011 and March 31, 2012 who met survey eligibility criteria may request an exemption from participating...
By HHCAHPS on 1/2/2013
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be “refreshed” on Home Health Compare on the www.medicare.gov on January 17, 2013, or sometime thereafter. As you know, HHCAHPS Survey results are based on 12-months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter for which data are available. The word “refreshed” simply means that the results that were posted on Home Health Compare the last quarter are updated to reflect results that are based on HHCAHPS Survey data from the four most recent quarters.

Preview Reports for the results that will be published on Home Health Compare in January 2013 are now available on the HHCAHPS Web site. To access your agency’s Preview Report, log into the HHCAHPS Web site using your username and password. Select the “Preview Reports” link under the “For HHAs”...
By HHCAHPS on 1/2/2013

The table showing the HHCAHPS Survey participation period that corresponds to the annual payment update (APU) in each calendar year has been updated. Click here to see the updated table.

By HHCAHPS on 12/4/2012
Registration is now open for the Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training.

The Introduction training will take place on January 28 and January 29, 2013. Session I will be held once on January 28th and Session II will be held once on January 29th. Both sessions will be held from 1:00PM to 5:00PM Eastern Standard Time. Organizations wishing to become HHCAHPS Survey approved vendors must have their HHCHPS Project Manager register below to attend both Session I and Session II. Registration will close at 9:00 PM Eastern Standard Time on January 27, 2013. https://homehealthcahps.org/Training/RegistrationForm.aspx

In addition to attending both Introduction training sessions, organizations interested in becoming approved HHCAHPS Survey vendors must complete the following tasks:.

Complete and submit a Vendor Participation Form, which is located on the HHCAHPS Survey Web site at the...
By HHCAHPS on 11/9/2012

The Home Health Prospective Payment System (HH PPS) Final Rule for Calendar Year 2013 was published in the Federal Register on November 8, 2012. The HH PPS CY2013 Final Rule is available on the HHCAHPS Web Site at the link below. Note that this document describes HHCAHPS Survey participation requirements for Medicare-certified home health agencies to receive the annual payment update (APU) in CY2014 and in CY2015.

HH PPS CY2013 Final Rule

For more information, contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 11/9/2012
To be eligible to receive the annual payment update (APU) for calendar year 2014 (CY2014), all Medicare-certified HHAs (HHAs) that served 60 or more survey-eligible patients between April 1, 2011 and March 31, 2012 must contract with an approved Home Health Care CAHPS (HHCAHPS) Survey vendor and have that vendor administer the survey on a monthly basis from April 2012 through March 2013. Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2011 and March 31, 2012 who met survey eligibility criteria may request an exemption from participating in the HHCAHPS Survey for the CY 2014 APU.

The purpose of this announcement is to alert HHAs eligible for an exemption from participating in the HHCAHPS Survey that the deadline for filing a Participation Exemption Request Form (PER) for the CY2014 APU is at 11:59 PM Eastern Time on January 17, 2013. This deadline for submitting the PER for the 2014 APU was announced in the Home Health Prospective Payment System Rate Update Final...
By HHCAHPS on 9/25/2012
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be “refreshed” on Home Health Compare on the www.medicare.gov on October 10, 2012, or sometime thereafter. As you know, HHCAHPS Survey results are based on 12-months of survey data and are updated each calendar year quarter. Each quarter, the data from the oldest quarter are replaced by data from the most recent quarter for which data are available. The word “refreshed” simply means that the results that were posted on Home Health Compare the last quarter are updated to reflect results that are based on HHCAHPS Survey data from the four most recent quarters.

Preview Reports for the results that will be published on Home Health Compare in October 2012 are now available on the HHCAHPS Web site. To access your agency’s Preview Report, log into the HHCAHPS Web site using your username and password. Select the “Preview Reports” link under the “For HHAs”...
By HHCAHPS on 9/24/2012

Click here for information that shows the sample months that corresponds to each public reporting period on the Home Health Compare link on the Medicare.gov website.

By HHCAHPS on 9/5/2012

CMS and the Coordination Team are issuing this clarification to the use of supplemental questions added to the HHCAHPS Survey instrument. It is not acceptable for vendors/HHAs to include items worded identically to an existing HHCAHPS core question, even if the response scale is different.

Please review the supplemental questions that you are fielding for your HHA clients to ensure that your questionnaires are in compliance with this revised guidance as soon as possible.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org if you have any questions.

By HHCAHPS on 8/1/2012
This announcement is to remind approved survey vendors of the Home Health Care CAHPS (HHCAHPS) Survey data submission deadline for data collected for sample months in Quarter 2 of calendar year 2012 (CY12,Q2). Data from patients sampled for the April, May, and June 2012 sample months must be submitted to the Data Center no later than 11:59 PM Eastern Time on October 18, 2012.

Please check your Vendor Authorization Reports regularly to ensure that each home health agency (HHA) with which your organization is contracted to submit HHCAHPS Survey data has completed the online Authorize a Vendor Form on the HHCAHPS Web site. Remember that the HHCAHPS Data Center will not accept data files from a vendor unless the HHA has authorized the HHCAHPS vendor to submit data on its behalf.

HOME HEALTH AGENCIES PARTICIPATING IN THE HHCAHPS SURVEY should note that they must complete the online “Authorize a Vendor” form in order for their approved HHCAHPS Survey vendor to submit HHCAHPS Survey data on their behalf....
By HHCAHPS on 7/24/2012

Medicare-certified home health agencies (HHAs) and approved Home Health Care CAHPS (HHCAHPS) Survey vendors should be advised that the HHCAHPS Web site will not be available (not accessible) from 12:00 AM (midnight) to 12:00 P.M (noon) Eastern Time (ET) on Sunday, July 29, 2012. This means that both the public-facing and the private (secured) links will not be available. Please schedule any actions that you need to make on the HHCAHPS Web site either before or after that time. Thank you.

By HHCAHPS on 7/20/2012
In an announcement posted on the Home Health Care CAHPS (HHCAHPS) Web Site on July 16, 2012, we indicated that it is not acceptable for HHCAHPS Survey vendors to provide their client home health agencies (HHAs) with de-identified survey responses to questions in the “About You” section of the HHCAHPS Survey questionnaire (Questions 26–32). This protocol was initiated because providing de-identified responses to the demographic questions may enable HHAs with small sample sizes to link survey responses to a specific patient. This protocol will ensure that patients’ confidentiality and right to privacy are protected.

The Centers for Medicare & Medicaid Services (CMS) is amending the protocol referenced above to allow approved HHCAHPS vendors to provide de-identified demographic data (based on responses to Questions 26-32) to its client HHAs in the aggregate, as long as there are a minimum of 10 patients who responded to the question. For example, if 9 or fewer patients provided a response to Q31, it is not...
By HHCAHPS on 7/16/2012
As you know, HHCAHPS Survey approved vendors can provide survey responses linked to a sample patient’s name and other identifying information only if the sample patient gives his or her consent on the "Consent to Share Identifying Information" question (added to the mail survey questionnaire or if phone interview, added to the telephone script). It was recently brought to our attention that some HHCAHPS Survey vendors are providing their HHA clients with de-identified responses from surveys completed by all respondents, regardless of whether the patients gave their consent to release their survey responses to the home health agency (HHA). Although it is acceptable to provide de-identified survey responses to the core HHCAHPS questions (Questions 1–25) without the patient’s consent to share his or her survey responses, providing survey responses to the questions that ask for health status and demographic information (Questions 26–32) may enable HHAs with small sample sizes to link survey responses to a specific...
By HHCAHPS on 7/13/2012
To be eligible to receive the APU for calendar year 2014, all Medicare-certified HHAs (HHAs) that served 60 or more survey-eligible patients between April 1, 2011 and March 31, 2012 must contract with an approved Home Health Care CAHPS (HHCAHPS) Survey vendor and have that vendor administer the survey on a monthly basis from April 2012 through March 2013.  As previously announced on the HHCAHPS Web site, Medicare-certified HHAs that served 59 or fewer unduplicated patients between April 1, 2011 and March 31, 2012 who met survey eligibility criteria may request an exemption from participating in the HHCAHPS Survey for the calendar year (CY) 2014 annual payment update (APU). 

The purpose of this announcement is to alert HHAs eligible for an exemption from participating in the HHCAHPS Survey that the tentative deadline for filing a Participation Exemption Form for the CY2014 APU is at 11:59 PM Eastern Time on  January 17, 2013. This deadline for submitting the Participation Exemption Request for the 2014 APU...
By HHCAHPS on 6/28/2012
The purpose of this announcement is to alert Medicare-certified home health agencies (HHAs) that results from the Home Health Care CAHPS (HHCAHPS) Survey will be “refreshed” on Home Health Compare on the www.medicare.gov on July 19, 2012, or sometime thereafter. The results that will be published in July 2012 are based on data collected from patients who received skilled home health care at some point between January 1, 2011, and December 31, 2011.

Preview Reports for the results that will be published on Home Health Compare in July 2012 are now available on the HHCAHPS Web site. To access your agency’s Preview Report, log into the HHCAHPS Web site using your username and password. Select the “Preview Reports” link under the “For HHAs” tab. The system will then display the HHCAHPS survey results. If you have forgotten your username or password, click the Login link, then click “Forgot Password.” The HHCAHPS Coordination Team will send your username and password to...
By HHCAHPS on 6/13/2012
It was recently reported to the Centers for Medicare & Medicaid Services (CMS) that some Medicare-certified home health agencies (HHAs) are following guidelines provided by sources other than the Home Health Care CAHPS (HHCAHPS) Protocols and Guidelines Manual, especially guidance on how to improve response rates and/or survey results. Based on that guidance, some HHAs are reportedly distributing the HHCAHPS Survey questionnaire to their patients during admission or with informational materials.

CMS reminds HHAs that it is acceptable to inform patients during the patients’ next scheduled assessment that they may be asked to respond to a patient experience survey. It is not acceptable, however, for an HHA to:

give a copy of the HHCAHPS Survey questionnaire to patients; contact patients to ask them if they want to participate in the survey; send letters or otherwise contact patients to advise them on how to respond to the survey questions; or tell patients that the HHA expects...
By HHCAHPS on 5/9/2012
As previously noted, The Centers for Medicare & Medicaid Services (CMS) began publicly reporting results from the Home Health Care CAHPS (HHCAHPS) Survey on April 19, 2012.  This announcement serves to provide additional details about how specific HHCAHPS Survey questions are mapped to the Home Health Compare Public Reporting Composite Measures and Global Items.

HHCAHPS Survey results are reported on the Home Health Compare (HHC) Web site for the three composites and two global items shown below. The survey questions that comprise each composite and how they map to the composite measures described in the HHCAHPS Protocols and Guidelines Manual, Version 4.0 are also provided.  

Three Composite Measures The “Care of Patients Composite” (COMPOSITE 1) described in the Protocols and Guidelines Manual is shown on HHC as the “Percent of patients who reported that their home health team gave care in a professional way”. The score for this composite is drawn from the following HHCAHPS Survey questions:...
By HHCAHPS on 5/8/2012
As noted in other announcements, the Centers for Medicare & Medicaid Services (CMS) began publicly reporting results from the Home Health Care CAHPS (HHCAHPS) Survey on the Home Health Compare (HHC) link on the www.Medicare.gov on April 19, 2012.  In addition to checking for HHCAHPS Survey results by Zip Code and city on the HHC Web site, home health agencies (HHAs) can search for their own agency’s report on the HHC Web site by following the directions at this link:

http://www.medicare.gov/HomeHealthCompare/Resources/Download-Database.aspx

HHAs and other interested organizations can also download the source files that contain the same information as found on the HHC Website in a.csv format that can be saved in an Excel spreadsheet format.

...
By HHCAHPS on 4/19/2012

Survey results based on HHCAHPS Survey data from patients who received home health care between October 2010 and September 2011 were publicly reported on the Home Health Compare link on the Medicare.gov Web site today (April 19, 2012) at http://www.medicare.gov/homehealthcompare/results.aspx?loc=27615. Click here for information about the patient-mix adjustment factors used to statistically adjust the results that were publicly reported.

By HHCAHPS on 4/11/2012

The Home Health Care CAHPS (HHCAHPS) Survey Preview Reports, which contain HHCAHPS Survey results that will be publicly reported on the Home Health Care link on the Medicare.gov Web site on April 19, 2012, are now available on this website. Home health agencies that have a question about their results or need further information are advised to send their questions via email to the HHCAHPS Coordination Team at hhcahps@rti.org.

By HHCAHPS on 4/4/2012

The HHCAHPS Public Reporting Preview Reports have been taken off the HHCAHPS Web site and will not be available until 8:00 AM Eastern Time on April 11, 2012. We apologize for any inconvenience. Please check back at that time.

By HHCAHPS on 4/2/2012

The HHCAHPS Preview Reports are now available on the HHCAHPS Web site. To access your agency’s Preview Report, log into the HHCAHPS Web site using your username and password. Select the “Preview Reports” link under the “For HHAs” tab. The system will then display the HHCAHPS survey results. If you have forgotten your username and/or password, click the Login link, then click “Forgot Password.” The HHCAHPS Coordination Team will send your username and password to you via an e-mail message.

For more information about the Preview Reports, please refer to the announcement posted on the HHCAHPS Web site on Friday, March 23, 2012.

If you have any questions about this announcement, please contact the HHCAHPS Survey Coordination Team via e-mail at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 3/23/2012
The Centers for Medicare & Medicaid Services (CMS) will begin publicly reporting results from the Home Health Care CAHPS (HHCAHPS) Survey on or after April 19, 2012. Medicare-certified home health agencies (HHAs) will be able to “preview” their results via a Preview Report, which will be posted on the HHCAHPS Web site on April 3, 2012. The following are some questions and answers about the Preview Reports. More information about the results that will be publicly reported will be posted on the HHCAHPS Web site on April 3, 2012.

Questions and Answers about the HHCAHPS Preview Report

Who will have access to an HHA’s Preview Report? Will an HHA’s approved HHCAHPS Survey vendor have access to the HHA’s Preview Report? HHAs participating in the HHCAHPS Survey will have access to their own reports. The Preview Report will not be available to the HHCAHPS Survey vendor or to anyone other than the HHA. If an HHA wants to share its Preview Report with its HHCAHPS Survey vendor or with anyone else, it can export the results to a Microsoft Excel File and distribute it....
By HHCAHPS on 3/9/2012
The purpose of this announcement is to remind home health agencies (HHAs) and survey vendors that supplemental questions added to the Home Health Care CAHPS (HHCAHPS) Survey questionnaire must comply with guidelines provided in Chapters V, VI and VII in the HHCAHPS Protocols and Guidelines Manual.

In addition to those guidelines, it is not acceptable to add questions to the HHCAHPS Survey that are intended to market or promote services provided by the HHA or any other organization, nor is it acceptable to add questions asking sample patients to identify other individuals who may need home health care services. Questions about other individuals needing home health care are not permitted, due to privacy and confidentiality issues they raise if personally identifying information (i.e., name, telephone number) were to be shared with the home health agency without that person’s knowledge and permission. Survey vendors should review the appropriateness of supplemental questions added to the HHCAHPS Survey and...
By HHCAHPS on 3/2/2012

The purpose of this announcement is to alert home health agencies and Home Health Care CAHPS (HHCAHPS) Survey vendors that at this time, no decision has been made by the Centers for Medicare & Medicaid Services (CMS) about when Medicare health care providers will be required to begin using International Classification of Diseases–10 (ICD-10) diagnosis codes instead of ICD-9 codes. As soon as a new start date for using ICD-10 codes is announced, the HHCAHPS project team will modify the XML format and the HHCAHPS data submission tool to accept ICD-10 diagnosis codes. Until then, the HHCAHPS Data Center will continue to accept ICD-9 codes on HHCAHPS data files and expects that HHCAHPS survey vendors will continue to submit diagnosis information compliant with that format.

By HHCAHPS on 2/23/2012

The Centers for Medicare & Medicaid Services (CMS) plans to begin publicly reporting results from the Home Health Care CAHPS (HHCAHPS) Survey in April 2012. HHCAHPS Survey results will be reported for a Medicare-certified home health agency (HHA) once the agency has 12 months worth of HHCAHPS Survey data. The results, which will be posted on the Home Health Compare link on the Medicare Web site at www.Medicare.gov, will be refreshed each calendar quarter, with data from the oldest quarter being replaced by data from the most recent quarter of the HHCAHPS Survey. HHAs participating in the HHCAHPS Survey will be able to “preview” their survey results each reporting period on the HHCAHPS Survey Web site about two weeks before the results are publicly reported.

If you have any questions about this announcement, please contact the HHCAHPS Survey Coordination Team via e-mail at hhcahps@rti.org or call toll-free at (866) 354-0985.

By HHCAHPS on 1/9/2012
This is a final reminder to all home health agencies (HHAs) that were exempted from participating in the HHCAHPS Survey for the 2012 APU that you must submit a new Participation Exemption Request form if you qualify for and are seeking an exemption from participating in the HHCAHPS Survey for the 2013 APU. If your agency served more than 60 patients between April 1, 2010 and March 31, 2011 and you have already begun participating in the HHCAHPS Survey for the 2013 APU, you may ignore this message.

As announced in the 2011 Home Health Prospective System Payment Update Final Rule published in the Federal Register on November 17, 2010, Medicare-certified home health agencies that served 59 or fewer unduplicated patients between April 1, 2010 and March 31, 2011 who met survey eligibility criteria may request an exemption from participating in the Home Health Care CAHPS (HHCAHPS) Survey for the CY 2013 APU.

To receive an exemption from participating in the HHCAHPS Survey for the 2013 APU, agencies are...
By HHCAHPS on 12/20/2011
This is a reminder that Home Health Care CAHPS (HHCAHPS) Survey protocols require that HHCAHPS Survey vendors initiate the survey within 21 days after the close of a sample month. With the approaching holidays, vendors are urged to work diligently with their HHAs to make sure that the November sample file can be fielded by December 21st.

In accordance with protocols, vendors do not need approval to initiate the HHCAHPS Survey between the 22nd and 26th day after the sample month ends; however, survey vendors must continue to submit a Discrepancy Notification Report (DNR) to document the fact that the survey was not initiated within 21 days after the sample month ended.

If the survey cannot be initiated within 26 days after the sample month ends, the vendor must request approval from CMS to field the survey for the specific sample month.

Due to holiday schedules, the HHCAHPS Coordination Team will not be available for Technical Assistance from Friday, December 23 through Monday December 26th....
By HHCAHPS on 11/17/2011
The Coordination Team wishes to remind HHCAHPS Survey vendors that their home health agency (HHA) clients must provide the number of visits in the lookback period for each patient, and the vendor should use that number to determine whether the patient meets the minimum number of visits required for survey eligibility. The vendor must also report the number of visits in the lookback period provided by the HHA as the value in the Lookback Period Visit variable on the XML data file.

It has come to our attention that some HHCAHPS Survey vendors are calculating the total number of visits in the lookback period by adding the number of skilled visits the patient had in the current sample month to the number of visits reported for the patient in the preceding sample month. Effective immediately, HHCAHPS Survey vendors must use the total number of skilled visits reported by the HHA on the monthly patient information file when determining whether the patient is eligible for the survey.

As indicated in an e-mail message sent to HHCAHPS Survey vendors on May 27, 2011, if an HHA does not or cannot provide all of the information required to determine whether a patient is eligible for the survey, the vendor should consider the patient as eligible and include the patient on the sample frame. If the information required to determine eligibility is missing on the monthly patient information file, the vendor should contact the HHA to obtain the missing information. If the HHA cannot provide that information or does not provide it in time for sampling to be conducted, the vendor should consider the patient eligible, include information about him or her on the sample frame, and, if the patient is sampled, include that patient in the survey.

...
By HHCAHPS on 11/9/2011
As announced in the 2011 Home Health Prospective System Payment Update Final Rule that was published in the Federal Register on November 17, 2010, Medicare-certified home health agencies that served 59 or fewer unduplicated patients between April 1, 2010 and March 31, 2011 who met survey eligibility criteria may request an exemption from participating in the Home Health Care CAHPS (HHCAHPS) Survey for the calendar year (CY) 2013 annual payment update (APU.) All such agencies are required to count the number of unduplicated patients served during that 12-month period who met survey eligibility requirements and report the count to CMS via an online form on the HHCAHPS Web site at the following link.

Participation Exemption Request Form

The deadline for submitting the online HHCAHPS Participation Exemption Form to request an exemption from participating in the HHCAHPS Survey for the 2013 APU is at 11:59 PM ET on Saturday, January...
By HHCAHPS on 10/21/2011
HHCAHPS Survey vendors and Medicare-certified home health agencies (HHAs) are reminded that HHAs must submit a monthly patient information file to their HHCAHPS Survey vendors each sample month, even though the HHA may not have served any patients eligible for the survey during the sample month. The HHA must submit the monthly patient information file to the vendor in time for the vendor to initiate the survey within 21 days after the sample month ends.

If an HHA does not submit a monthly patient information file for a given sample month in time for the survey to be fielded within 21 days after the sample month ends, HHAs should provide the file in time for the vendor to initiate the survey within 26 days after the sample month ends. If the HHA did not provide home care to any patients during the sample month or did not serve any patients who met survey eligibility criteria during the sample month, the HHA must still submit a monthly patient information file to its HHCAHPS vendor with an indication that...
By HHCAHPS on 10/21/2011
Please note that the information in the box below is additional clarification of the protocol for fielding the survey more than 26 days after the sample month ends, which was originally described in an announcement posted on the HHCAHPS Web site on October 13, 2011.

Home Health Care CAHPS (HHCAHPS) Survey protocols require that HHCAHPS Survey vendors initiate the survey—that is, begin data collection activities—within 21 days after the close of a sample month. The rationale for this protocol is that sample patients will be better able to recall and accurately report their experiences with home health care if the survey is administered as soon as possible after the care is received.

The Centers for Medicare & Medicaid Services (CMS) is issuing the following guidance to HHCAHPS Survey vendors and home health agencies (HHAs) regarding initiating the HHCAHPS Survey more than 21 days after the sample month ends.

Effective immediately, if the survey cannot be fielded within 21 days after the sample...
By HHCAHPS on 10/13/2011
Home Health Care CAHPS (HHCAHPS) Survey protocols require that HHCAHPS Survey vendors initiate the survey—that is, begin data collection activities—within 21 days after the close of a sample month. The rationale for this protocol is that sample patients will be better able to recall and accurately report their experiences with home health care if the survey is administered as soon as possible after the care is received.

The Centers for Medicare & Medicaid Services (CMS) is issuing the following guidance to HHCAHPS Survey vendors and home health agencies (HHAs) regarding initiating the HHCAHPS Survey more than 21 days after the sample month ends.

Effective immediately, if the survey cannot be fielded within 21 days after the sample month ends, HHCAHPS Survey vendors will be permitted to field the survey by the 26th day after the sample month ends. Survey vendors, however, should still make a concerted effort to initiate the survey within 21 days after the sample month ends. HHAs and vendors do not...
By HHCAHPS on 10/10/2011

Effective immediately, HHCAHPS Survey vendors are required to notify their home health agency (HHA) clients whenever a Discrepancy Notification Report (DNR) or Exceptions Request Report is submitted on an agency’s behalf. The notification should be sent to the HHA via an e-mail message and should contain the following pieces of information:

  • The date the DNR or Exceptions Request Report was filed
  • The affected CCN(s)
  • The reason for the DNR or Exceptions Request
  • The number of affected patients (if known)

The e-mail message will serve as documentation to the HHA that a DNR or Exceptions Request was filed on its behalf. There is no need to copy the Coordination Team on the e-mail message sent to the HHA, as the actual DNR/Exceptions Request Form will be submitted to the Coordination Team.

By HHCAHPS on 9/30/2011

This announcement (originally posted on September 23, 2011) providing guidance to home health agencies (HHAs) about reviewing HHCAHPS Survey data submission reports, mentioned that the data submission report contains a column indicating whether a file was rejected because the agency had not authorized the vendor to submit data on its behalf. HHAs should note that the vendor authorization column does not appear on the data submission report available to HHAs

Click here for the revised announcement to HHAs about checking HHCAHPS Data Submission Reports.

By HHCAHPS on 9/22/2011

The Home Health Prospective Payment System (HHPPS) 2011 Final Rule, which includes the HHCAHPS Survey participation requirements for the annual payment update (APU) for calendar year 2013, is available at the following link:

HH PPS CY2011 Final Rule

By HHCAHPS on 5/18/2011
The Centers for Medicare & Medicaid Services (CMS) will permit home health agencies to exclude from the monthly patient information files that they submit to their HHCAHPS Survey vendors information about patients who

have harmed or endangered the health or well-being of the home health provider or attempted to harm or endanger the health or well-being of the home health provider. For an agency (and HHCAHPS Survey vendors) to use this exclusion criterion, the reason for the exclusion must be documented by the agency and also provided to the HHCAHPS Survey vendor. The vendor will be requested to provide the reason for the exclusion during HHCAHPS oversight visits.

CMS and the HHCAHPS Coordination Team wish to point out that to date, only one or two incidents of this type have been reported to the Coordination Team. Therefore, the Coordination Team expects that this exclusion criterion will rarely be implemented.

If an agency is not sure whether a patient should be excluded from the...
By HHCAHPS on 5/17/2011

The Centers for Medicare & Medicare Services (CMS) expects to begin publicly reporting results from the Home Health Care CAHPS (HHCAHPS) Survey in early calendar year 2012. As noted in the HHCAHPS Survey Protocols and Guidelines Manual, Version 3.0, survey results for each participating home health agency (HHA) will first be reported after the HHA submits HHCAHPS Survey data for 4 calendar year quarters. Publicly reported results will always reflect the most recent 4 quarters of data submitted for an HHA. CMS and the HHCAHPS Coordination Team will provide more information about public reporting in fall 2011.

By HHCAHPS on 3/3/2011
Patients included in the Home Health Care CAHPS (HHCAHPS) Survey have the right to voluntarily choose to participate in the survey. They also have the right to answer the questions in the HHCAHPS Survey based on their own perception of the care that they receive, and to express opinions freely and without fear of later repercussions or threat of perceived repercussions from their health care providers.

Although HHCAHPS Survey vendors may share a patient’s individual responses to the HHCAHPS Survey with the patient’s home health agency provided that the respondent has given permission via the use of the “Consent to Share Responses Question,” the Centers for Medicare & Medicaid Services (CMS) and the HHCAHPS Coordination Team are hereby providing guidelines on how agencies may use the data provided.

Home health agencies are not permitted to contact HHCAHPS Survey respondents to ask them about their answers to the HHCAHPS Survey unless one of the two conditions described below applies. This means that...
By HHCAHPS on 2/22/2011

Updated information about applying for an exemption from participating in the Home Health CAHPS Survey for the 2013 annual payment update has been posted has been posted.

By HHCAHPS on 2/9/2011

The list of Approved Survey Vendors has been updated.

By HHCAHPS on 1/12/2011

The online Vendor Authorization Form has been revised to perform the following four functions:

  • Authorize a vendor for an HHA for which a vendor has never been authorized.
  • Change the start or end date for the current vendor.
  • Change/switch to a different HHCAHPS Survey vendor.
  • View the current authorization status.

Click here for detailed instructions on for each of the four functions listed above.

By HHCAHPS on 1/5/2011
This announcement is a reminder to home health agencies that they must exclude ineligible patients from the monthly sample files they send to their HHCAHPS survey vendors OR they must provide a means by which their HHCAHPS Survey vendors can identify ineligible patients so that the vendor can exclude them from the sampling frame.

Ineligible patients that home health agencies should either exclude themselves or provide an indicator such that the survey vendor can exclude them are:

Patients who are deceased Patients who are currently receiving hospice care Patients who did not have a home health visit for skilled nursing care, physical therapy, occupational therapy, or speech therapy during the sample month Patients whose home care was not paid for by Medicare and/or Medicaid Patients who received care for routine maternity care only Patients who have a condition or illness for which the state in which the patient resides has regulations or laws restricting the release...
By HHCAHPS on 1/5/2011

Click here for an important announcement about Exemption from Participating in the HHCAHPS Survey for the 2012 and 2013 Annual Payment Updates.

By HHCAHPS on 12/6/2010
This announcement is to inform agencies that hospices (agencies that provide care only to hospice patients) are not required to participate in the Home Health Care CAHPS (HHCAHPS) Survey for the annual payment update. Some home health agencies serve both hospice and NON-hospice patients. In this case the Centers for Medicare & Medicaid Services (CMS) assigns one CMS Certification Number (CCN) for the part of the agency that serves non-hospice patients and a different CCN for the hospice. Only the CCN that serves non-hospice patients is required to participate in the HHCAHPS Survey to receive the annual payment update.

In addition, patients who received skilled home health care during a sample month but who were discharged for hospice care are not eligible to participate in the HHCAHPS Survey. If your agency has provided monthly patient information files to your approved HHCAHPS Survey vendor for a hospice, and/or included information about patients discharged to hospice on a monthly patient information file that the vendor uses to sample and survey patients for the HHCAHPS Survey, please contact your approved HHCAHPS Survey vendor immediately.

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By HHCAHPS on 12/1/2010

The list of Approved Survey Vendors has been updated.

By HHCAHPS on 11/24/2010
As recently announced in the 2011 Home Health Prospective System Payment Update Final Rule that was published in the Federal Register on November 17, 2010 (42 CFR 409, 418, 424 et al [17 November, 2010]), page 70409, the Centers for Medicare & Medicaid Services has extended the deadline for applying for an exemption from participating in the Home Health Care CAHPS (HHCAHPS) Survey for the calendar year (CY) 2012 annual payment update (APU) from June 16, 2010 to 11:59 PM Eastern Standard Time on January 21, 2011.

As announced in the 2010 Home Health Prospective System Payment Update Final Rule that was published in the Federal Register on November 10, 2009, Medicare-certified home health agencies that served 59 or fewer unduplicated patients between April 1, 2009 and March 31, 2010 who met survey eligibility criteria may request an exemption from participating in the HHCAHPS Survey for the CY 2012 APU. All such agencies are required to count the number of patients served during that 12-month period who met...
By HHCAHPS on 9/24/2010

Click here for an important announcement reminding HHAs about HHCAHPS Participation Requirements for the 2012 Annual Payment Update.

By HHCAHPS on 9/16/2010
CMS and the Coordination Team are posting this announcement based on questions received during the September 2010 Update Training. During this training session, CMS stated that Medicare-certified home health agencies participating in the Home Health Care CAHPS (HHCAHPS) Survey may inform all patients during the intake phase or in the agency’s admission materials that they may be contacted and asked to respond to a patient experience survey. If this information is conveyed to all patients during the intake phase, this is acceptable. It is not acceptable, however, to send letters or otherwise contact patients to let them know that they have been selected for the HHCAHPS and that their responses would be appreciated. Nor is it acceptable for home health agency provider staff (skilled staff, aides, etc.) to engage in discussions with their patients about the HHCAHPS Survey. Home health agencies may not contact patients in advance to ask them if they want to participate in the survey.

For patients currently receiving care, including long-term patients, it is appropriate to inform them during their next scheduled assessment that they may be asked to respond to a patient experience survey.

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By HHCAHPS on 7/22/2010
Some of the data files containing Home Health Care CAHPS (HHCAHPS) Survey data that some approved vendors recently tried to submit to the HHCAHPS Data Center were rejected because of the following reasons:

the home health agency (HHA) had not authorized the vendor to submit HHCAHPS Survey data on its behalf; or the HHA had authorized the vendor to submit data on its behalf, but the start date entered on the online “Authorize a Vendor” form that the HHA completed was after the sample month entered on the data file that the vendor attempted to submit. All HHAs participating in HHCAHPS must make sure that they have completed the online “Authorize a Vendor” form to authorize their survey vendor to submit HHCAHPS Survey data on their behalf. It is also critical that the start date that the HHA enters on form is correct. The start date entered on the vendor authorization form cannot be after the first day of the first sample month for which the survey vendor is submitting HHCAHPS Survey data on the HHA’s behalf.

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By HHCAHPS on 6/8/2010
This is a reminder that the deadline for requesting an exemption from participating in the Home Health Care CAHPS Survey for the 2012 annual payment update is 11:59 PM EDT on June 16, 2010.

Medicare-certified home health agencies that intend to submit a request for an exemption from participating in HHCAHPS for the 2012 must complete and submit the online Participation Exemption Request Form which is available on the HHCAHPS project Web site located at https://homehealthcahps.org. To access the online Participation Exemption Request Form, please click the “Forms for Vendors” tab and then the “Participation Exemption Request Form” link. The form may also be accessed by clicking on this link:

https://homehealthcahps.org/ForHHAs/ParticipationExemptionRequestForm.aspx

Agencies seeking an exemption from participating in the HHCAHPS Survey for the 2012 annual payment update must count all patients served they served between April 1,...
By HHCAHPS on 6/3/2010

The Web Site User and Data Submission Manual has been posted and is located under the 'Data Submission' tab.

By HHCAHPS on 5/13/2010

The list of Approved Survey Vendors has been updated.

By HHCAHPS on 4/22/2010
The HHCAHPS Coordination Team has streamlined the online registration process for HHAs that have not yet requested online credentials, which will give them access to the private links on the HHCAHPS web site.

HHAs wishing to register for credentials must still complete both an online registration form and an HHA Consent Form, which must be mailed to the HHCAHPS Coordination Team after it has been signed and notarized.

To access the online registration form, HHAs should click on the following link, or may select this link from the “For HHAs” menu bar on the HHCAHPS web site: HHA Login Registration Form

After completing the online registration form, a customized Consent Form will appear on the screen, with the HHA name, CCN, and Survey Administrator name prefilled. HHAs should print the form, notarize it, and then mail it to the HHCAHPS team at the address listed at the top of the form. (A link to the customized Consent Form will...
By HHCAHPS on 3/22/2010

The list of Approved Survey Vendors has been updated.

By HHCAHPS on 3/1/2010

Due to the large number of technical assistance calls and requests via e-mail message from home health agencies on how to obtain login credentials to access the private links on the project Web site, we have created the following step-by-step guide. This information is also posted at the top of the HHA Login Registration Form.

To register for login credentials, each agency's designated Survey Administrator must complete the two-step process shown below. Note that the Survey Administrator's name must match between the two steps, or login credentials will not be issued.

Step 1

  • Select the “For HHAs” tab, and then select the “Register for login credentials” link that appears under that tab. You will be taken to the HHA Login Registration Form.
  • In this form, type in the agency's CCN# (formerly known as the MPN#), the agency name and the name and contact information of the person your agency is designating as its Survey Administrator. This person will be the point of contact for all survey communications with your agency. Then click the submit button.

Step 2

  • Select the "For HHAs" tab, and then select the "HHA Consent Form" link that appears under that tab. You will be taken to the HHA Consent Form. Print the HHA Consent Form.
  • The agency's Survey Administrator must complete and mail a signed and notarized hard copy Consent Form to the Home Health Care CAHPS Survey Coordination Team. Remember that the information provided in the notarized Consent Form must match the information that was entered in the Login Registration Form.
  • If the designated Survey Administrator will represent more than one HHA, you may include all of the CCNs on one Consent Form. If there is not enough space to list all of the CCNs on the hard copy Consent Form, you may list each agency and corresponding CCN on a separate document and mail it with the notarized Consent Form.

After the agency has registered online via the project Web site AND the HHCAHPS Coordination Team has received the signed and notarized Consent Form, login credentials will be sent to the designated Survey Administrator via an e-mail message.

The Coordination Team will send credentials for accessing the private links on the project Web site once both steps of the steps outlined above have been completed. If you do not receive credentials within 2 weeks after completing both steps above, please contact the Home Health Care CAHPS Survey Coordination Team at hhcahps@rti.org.

By HHCAHPS on 2/18/2010

The list of Approved Survey Vendors has been updated.

By HHCAHPS on 2/12/2010

The list of Approved Survey Vendors has been updated.

By HHCAHPS on 2/10/2010

As stated in the Home Health Prospective System Annual Payment Update Final Rule published in the Federal Register on November 10, 2009, Medicare-certified home health agencies that serve fewer than 60 unduplicated patients over the course of the 12-month period from April 1, 2009, through March 31, 2010, will be exempted from participating in the Home Health Care CAHPS Survey for the calendar year (CY) 2012 annual payment update (APU).

What does this mean?

Agencies that serve fewer than 60 unduplicated patients between April 1, 2009, and March 31, 2010, who are eligible to participate in the Home Health Care CAHPS Survey (HHCAHPS) will be exempted from participating in HHCAHPS for the 2012 APU. Agencies that are exempted will not be required to participate in the activities listed below.

  • Conduct a dry run of the Home Health Care CAHPS Survey for one or more months in the third quarter of CY2010.
  • Conduct an HHCAHPS Survey from October 1, 2010, through June 30, 2011, on a continuous basis following the protocols and guidelines described in the Home Health Care CAHPS Survey Protocols and Guidelines Manual, Version 2.0.

What does my agency have to do to receive an exemption from participating in the Home Health Care CAHPS Survey?

Agencies seeking an exemption must count the number of unduplicated patients they served between April 1, 2009, and March 31, 2010, who meet survey eligibility criteria and submit that count to the Centers for Medicare & Medicaid Services (CMS) using an online form that will be available on the Home Health CAHPS Survey project Web site at https://homehealthcahps.org on April 1, 2010. The count of patients must be submitted to CMS on or before June 16, 2010.

Which patients served between April 1, 2009, and March 31, 2010, should be included in the count reported to CMS?

The count of patients must include all patients served by the agency between April 1, 2009, and March 31, 2010, who are18 years old or older whose care was paid for by Medicare and/or Medicaid and who received at least two (2) home health visits for skilled nursing care, physical therapy, occupational therapy, or speech therapy between April 1, 2009, and March 31, 2010. This includes patients enrolled in a Medicare Advantage (MA) health plan or a Medicaid managed care plan.

Patients to EXCLUDE from the count are as follows:

  • patients whose care was NOT paid for by Medicare and/or Medicaid;
  • patients under age 18 as of the date the patient count is submitted;
  • patients who received visits for only routine maternity care between April 1, 2009, and March 31, 2010.
  • patients who were deceased as of the date the patient count is submitted;
  • patients who received hospice care during the period noted above; and
  • patients who have formally requested that the agency NOT release their name and other information to anyone outside the agency.

By what date do Medicare-certified home health agencies seeking an exemption from participating in the Home Health Care CAHPS Survey for the CY2012 Annual Payment Update have to report their patient count to CMS?

Medicare-certified home health agencies seeking an exemption from participating in the Home Health Care CAHPS Survey for the CY2012 Annual Payment Update must conduct and submit their patient count by June 16, 2010.

If an agency has more than one CMS Certification Number (CCN, formerly known as the Medicare Provider Number), should the patient count include eligible patients from all CCNs, or must the agency report a count for each individual CCN?

The count must be conducted and reported separately for each CCN

How does a Medicare-certified home health agency seeking this exemption report the patient count?

Agencies seeking an exemption must report their patient count via an online form on the Home Health Care CAHPS Survey Web site located at https://homehealthcahps.org. This online form will be available from April 1, 2010, through June 16, 2010.

If my agency has fewer than 60 eligible patients from April 1, 2009, through March 31, 2010, and is exempted from participating in the HHCAHPS Survey, how long does that exemption last?

If an agency has fewer than 60 eligible patients between April 1, 2009, and March 31, 2010, it will be exempted from participating in the HHCAHPS for the CY2012 APU only. This means that the agency will not have to conduct a dry run for at least 1 month in the third quarter of CY2010 and does not have to conduct the survey on an ongoing basis from October 2010 through June 30, 2011.

More information will be available in next year's home health payment rule about exemptions for future years.

How will an agency know that CMS has received the patient count information

The HHCAHPS Coordination Team will send an e-mail message to the HHA to acknowledge receipt of the count after it has been submitted via the online form on the project Web site.

Whom do I contact if I need more information?

For more information about seeking an exemption from participating in the Home Health Care CAHPS Survey for the CY2012 payment update, contact the HHCAHPS Coordination Team at:

By HHCAHPS on 11/11/2009
The Final Rule was published in the Federal Register on November 10, 2009 (42 CFR 409, 424, 484 [10 November, 2009]), and the section on Home Health Care CAHPS (HHCAHPS) is found on pages 58099–58104. A link to the Final Rule is provided here: http://edocket.access.gpo.gov/2009/pdf/E9-26503.pdf.

The Centers for Medicare & Medicaid Services (CMS) strongly recommends that the rule be read in its entirety by all Medicare-certified home health agencies. For HHCAHPS, CMS adopted three changes to the previously proposed provisions:

The first change is the delay of 1 year in the HHCAHPS linkage to the annual payment update from CY 2011 to CY 2012. This delay means that home health agencies will need to conduct a dry run in July, August, and/or September 2010, and then continuously collect survey data beginning in the fourth quarter 2010 and moving forward. The second change concerns the patients eligible for the survey: only patients covered by Medicare and/and/or Medicaid will be eligible to be included in the HHCAHPS survey....
By HHCAHPS on 10/23/2009
This announcement is to alert you that, based on feedback from home health care agencies, the Centers for Medicare & Medicaid Services (CMS) has changed the patient eligibility criteria for the Home Health Care CAHPS Survey as indicated below.

Only patients whose home health care is paid by Medicare or Medicaid will be included in the Home Health Care CAHPS Survey. This means that patients whose home health care is paid solely by sources other than Medicare or Medicaid, such as private health insurance, the Department of Veterans Affairs, TRICARE, etc., are not eligible to participate in the Home Health Care CAHPS Survey. Patients with payers in addition to Medicare or Medicaid are eligible. Agencies may conduct the survey for these other patient groups, but the survey data would not be reported to CMS. Note that patients enrolled in a Medicare Advantage (MA) health plan such as a MA health maintenance organization, a MA preferred provider organization (PPO), or a Medicare private fee-for-service...
By HHCAHPS on 10/20/2009

The list of Approved Survey Vendors has been updated.

By HHCAHPS on 10/6/2009

The list of Approved Survey Vendors  and Appendix N of the Protocols and Guidelines Manual have been updated.

By HHCAHPS on 9/21/2009

The list of Approved Survey Vendors has been updated.

By HHCAHPS on 9/14/2009

The list of Approved Survey Vendors is now available.

By HHCAHPS on 8/11/2009

The Vendor Consent Form and HHA Consent Form are now available.