Prepare NOW for the start of the Calendar Year 2021 Annual Payment Update (APU)
The Calendar Year (CY) 2021 Annual Payment Update (APU) data collection requirement for HHCAHPS Survey participation begins with the April 2019 sample month. HHAs that are not yet participating in HHCAHPS should register as soon as possible on this website at the following link:
HHAs should contract with an HHCAHPS vendor listed on this website beginning with the April 2019 sample month. Once HHAs have contracted with a vendor, they must complete the online authorization for that vendor on the HHCAHPS website. For more information on how to authorize vendors as well as other HHA participation start-up activities, please refer to this document:
This document will be updated in mid-March to reference the CY2021 APU participation period.
Please contact the HHCAHPS Survey Coordination Team if you have any questions at firstname.lastname@example.org or telephone (866) 354-0985.