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Announcement

HHCAHPS website will be down for approximately 4 hours on Monday, November 7, 2016 to upgrade the site to a new look
folder_openOther Announcementscalendar_todayPosted November 3, 2016

The HHCAHPS website will be unavailable for approximately 4 hours, from 8:00 am to 12:00 pm Eastern Time, on Monday, November 7, 2016, as we upgrade the site to reflect a new look and make use of current web standards to improve compatibility with modern browsers. Please plan accordingly to minimize disruption to your HHCAHPS Survey operations.

The changes are mostly cosmetic; however, there is a change to the password retrieval process for users who have forgotten their password.  A summary of changes is listed here:

  • The most recent announcements about the HHCAHPS Survey will now appear on the home page instead of being available via the "News/Announcements" link in the "Quick Links" box.
  • The "Quick Links" box is being shifted to the right side of the screen, just above the “Information for HHAs” box.
  • The password retrieval process for users who have forgotten their password will change. It will now be a password reset process. If you have forgotten your password, you will need to follow the instructions below to reset your password.
    • Click on the “Reset Password” button that appears on the Login screen on the HHCAHPS website.
    • Enter the username of the individual registered on the HHCAHPS website on the Reset Password screen, and then click the "Send Reset Link" button.
    • The system will automatically send an e-mail message to the registered user containing a link to reset the password.
    • When the user receives the e-mail message, they should click on the password reset link. The system will take them to a page where they can create a new password.

Please contact the HHCAHPS Survey Coordination Team if you have any questions about the website upgrade at hhcahps@rti.org or telephone (866) 354-0985.