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Announcement

Home Health Care CAHPS Survey Training Registration Now Open
folder_openOther Announcementscalendar_todayPosted December 14, 2009

The next Introduction to the Home Health Care CAHPS Survey Webinar training session will take place via Webinar on Monday, January 25, and Tuesday, January 26, 2010. This training session consists of two 4-hour sessions (Session 1 and Session 2); both sessions are offered at multiple times over the 2 days. Organizations interested in attending this training must register for both Session I and Session II. The next Introduction to the Home Health Care CAHPS Survey training session will be offered in late 2010 or early 2011.

Survey vendors interested in participating in the training session that will be held on January 25–26, 2010 may register at

https://homehealthcahps.org/Training/Schedule.aspx

Survey vendors who have already been approved to conduct the Home Health Care CAHPS Survey are not required to attend this training session. However, approved survey vendors are required to attend the Home Health Care CAHPS Survey Update Training Session, which will be held via Webinar in March 2010. Information about that session will be posted on this Web site in late January 2010.

Organizations/individuals interested in attending the Introduction to the Home Health Care CAHPS Survey training session on January 25-26, 2010 should note that registration for the training will be closed at 9:00 PM Eastern Standard Time on Monday, January 18, 2010.

Survey organizations interested in becoming an approved Home Health Care CAHPS Survey vendor must do the following.

  • Complete and submit a Vendor Participation Form, which is located on the Home Health Care CAHPS Survey Web site at the following link:

https://homehealthcahps.org.

  • Designate a staff member as the Home Health Care CAHPS Survey project manager. The CAHPS Project Manager must successfully complete both Sessions 1 and 2 of the Introduction to Home Health Care CAHPS Survey webinar training and attend all update training sessions. All other vendor staff and the vendor’s subcontractor’s staff (if a subcontractor will be used) are encouraged to attend the Home Health Care CAHPS Survey training.
  • The survey vendor’s designated HHCAHPS project manager must successfully complete an online training certification after participating in the Introduction training session and after each update training session.
  • Complete and submit a Quality Assurance Plan within 6 weeks after the vendor’s first quarterly data submission.
  • Agree to implement the Home Health Care CAHPS Survey using standardized protocols and procedures described in the Protocols and Guidelines Manual located on the https://homehealthcahps.org Web site.

More information about the survey and the requirements for becoming an approved Home Health Care CAHPS Survey vendor is provided on the Home Health Care CAHPS Survey Web site at https://homehealthcahps.org. Vendors may also contact the Coordination Team at HHCAHPS@RTI.org or call Vanessa Thornburg toll-free at 1‑866-354-0985.