HHCAHPS Survey 2017 QAP Update due by April 30th
folder_openOther Announcementscalendar_todayPosted March 29, 2018

Thank you to all vendors who have already submitted their Home Health Care CAHPS (HHCAHPS) Survey 2018 annual Quality Assurance Plan (QAP) Update. For those vendors who have not yet submitted their QAP, this is a friendly reminder that your QAP is due to the HHCAHPS Coordination Team on or before 5:00 PM Eastern Time on April 30, 2018. To ensure prompt review and acceptance of your QAP, please follow the procedures listed below:

• Locate your most recently approved 2017 QAP version that was accepted by CMS.
• Make a copy of that version and accept all tracked changes, creating a clean copy of your QAP.
• Make all 2018 updates to your clean copy using track changes, so that your document reflects only the changes made since your most recently approved QAP.
• Make sure to include updates to your QAP if your organization has had changes in HHCAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode(s).
• Submit the Word version (not the .pdf version) of your QAP online via the HHCAHPS website.
• New this year:
  • Please indicate the language(s) you offer and the language(s) in which you are currently conducting the HHCAHPS Survey.

Remember that you must update your online HHCAHPS Vendor Participation Form if you have been approved to add/drop survey modes, changed key personnel and/or subcontractors, and/or have changed your business name or location.

Please let us know if you have any questions.

Regards,

Home Health Care CAHPS Survey Coordination Team