Steps for Calculating Global Ratings and Composite Scores for the Home Health Care CAHPS Survey
folder_openPublic Reportingcalendar_todayPosted May 23, 2016

The HHCAHPS Survey Coordination Team has posted the document "Steps for Calculating Global Ratings and Composite Scores for the Home Health Care CAHPS Survey." The document is available at the following website link:

Steps for Calculating Global Ratings and Composite Scores

As a reminder, HHCAHPS Survey results are reported for two global items and three composites, as shown below. A full discussion of these public reporting measures can be found in Chapter XIII of the HHCAHPS Protocols and Guidelines Manual, Version 8.0.

Global Items

• Overall rating of care (Q20)
• Patient willingness to recommend HHA to family or friends (Q25)

Composite Measures

• Care of Patients (Q9, Q16, Q19, and Q24)
• Communications Between Providers and Patients (Q2, Q15, Q17, Q18, Q22, and Q23)
• Specific Care Issues (Q3, Q4, Q5, Q10, Q12, Q13, and Q14)

Organizations with questions can contact the HHCAHPS Survey Coordination Team via email at hhcahps@rti.org or call toll-free at (866) 354-0985.