HHCAHPS Preview Reports with Star Ratings Available
folder_openInformation for Home Health Agenciescalendar_todayPosted December 15, 2015

The purpose of this announcement is to alert home health agencies (HHAs) that Preview Reports reflecting results from the Home Health Care CAHPS (HHCAHPS) Survey from July 2014 through June 2015 (Q3, 2014–Q2, 2015) are now available on https://homehealthcahps.org under the "For HHAs" tab. You must be logged into the website to view your report. These same data will be updated on Home Health Compare (HHC) on www.medicare.gov in late January 2016.

The Preview Reports present the publicly reported results with Star Ratings for those agencies with a sufficient number of completed interviews to receive Star Ratings. Agencies must have data for 40 or more patient surveys in the reporting period in order to have Star Ratings.  

To access your agency’s HHCAHPS Preview Report, log into the HHCAHPS website using your username and password. Select the "Preview Reports" link under the "For HHAs" tab. If you have forgotten your password, click the Login link, type in your username, click "Forgot Password," and follow the directions to have your password sent to you via e-mail.

If you have comments about your HHCAHPS Star Ratings on the Preview Report, please email the following information to the HHCAHPS Coordination Team at hhcahps@rti.org by December 31, 2015:

• Your name, your facility name, your CCN, and your contact information.
• Your comments about your preview report.
• If you believe your Star Ratings are not correct, submit evidence showing why your HHCAHPS Star Ratings are incorrect:
  • Note that if you have historically had higher ratings than are shown, this is not considered evidence. You must provide information showing that the data submitted by your vendor for the most recent quarter are incorrect and therefore may have impacted the assigned HHCAHPS Star Ratings for your agency.

For information about the HHCAHPS Preview Reports, please refer to the announcement posted on the HHCAHPS website on March 23, 2012, which is available at the following link.

https://homehealthcahps.org/GeneralInformation/Announcements/tabid/269/EntryId/142/HHCAHPS-Preview-Reports.aspx

If you have any questions about the HHCAHPS Star Ratings on your HHCAHPS Preview Report, please contact the HHCAHPS Survey Coordination Team via e-mail at hhcahps@rti.org or call toll-free at (866) 354-0985.