Information for Vendors Providing Survey Summary Results to HHAs
folder_openOther Announcementscalendar_todayPosted April 23, 2015

HHCAHPS Survey vendors who provide HHCAHPS survey results to their respective home health agency clients (HHAs) based on patient responses to the HHCAHPS Survey should make it clear to their clients that these results are not patient-mix adjusted. If the HHCAHPS Survey vendor is adjusting the results for case or patient mix, the adjustments may be made with older coefficients that are not applicable to the current HHCAHPS data. Therefore, HHCAHPS Survey vendor survey results may not match what is publicly reported on Home Health Compare. CMS maintains that the HHCAHPS Survey results published on the Home Health Compare website are the only "official" HHCAHPS patient survey data results.

As a reminder, the Centers for Medicare & Medicaid Services (CMS) statistically adjusts all of the publicly reported HHCAHPS scores because some patients' assessment of the care they received from HHAs may be influenced by patient characteristics that are beyond the HHAs' control. Patient mix adjustment coefficients are estimated each quarter with each new set of HHCAHPS data that are submitted and then posted each quarter on the HHCAHPS Survey website at the following link:

https://homehealthcahps.org/Portals/0/PublicReporting/PMAandHHCAHPSresults_AprPublicReporting2015.pdf

If you have any questions about this announcement, please contact the HHCAHPS Survey Coordination Team via e-mail at hhcahps@rti.org or call toll-free at (866) 354-0985.