Requirement to Include CMS Certification Number on All Telephone and E-mail Inquiries to the HHCAHPS Coordination Team
folder_openChanges to Protocols and Guidelinescalendar_todayPosted April 29, 2010

The HHCAHPS Coordination Team welcomes technical assistance and general questions from home health agencies (HHAs) regarding the Home Health Care CAHPS Survey. To respond as efficiently as possible to inquiries made via e-mail messages and calls to the project’s toll-free telephone number, the HHCAHPS Coordination Team is requiring that all HHAs provide their CMS Certification Number (CCN)—formerly known as the Medicare Provider Number (MPN)—in e-mail messages sent to the HHCAHPS Coordination Team and during telephone calls to the toll-free number.

Please make sure that the CCN you include contains only 6 digits. If your CCN contains leading zeroes, please make sure that you include those leading zeroes in your e-mail or voice message.

If you do not include your CCN in your e-mail or voice message, a member of the HHCAHPS Coordination Team will contact you and request that you provide your CCN number as soon as possible.

Thank you in advance for your cooperation.