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Announcement

HHCAHPS Training Materials Have Been Posted
folder_openOther Announcementscalendar_todayPosted January 21, 2013

The agendas and presentation slides that will be used in the Introduction to Home Health Care CAHPS (HHCAHPS) Survey Webinar training sessions and the HHCAHPS Survey Vendor Update Webinar training session are now available on the HHCAHPS Web site.

The Introduction and Update training materials can be accessed by selecting the appropriate link under the “Training” tab on the HHCAHPS Web site.

The Introduction to the HHCAHPS Survey Training Session

  • Note that the Introduction to the HHCAHPS Survey training session is a two-part session. Session 1 will take place on Monday, January 28, 2013 from 1:00-5:00 PM Eastern Standard Time. Session II will take place on Tuesday, January 29, 2013 from 1:00-5:00 PM EST.
  • Participation in both Sessions of the Introduction to the HHCAHPS Survey Webinar training is required for survey vendors seeking to become approved HHCAHPS Survey vendors. Home health agencies and other interested organizations are welcome to attend the Introduction to HHCAHPS training session, but participation is not required. Survey vendors who are already approved HHCAHPS Survey vendors are also welcome to attend but their attendance is not required.

The HHCAHPS Survey Vendor Update Webinar Training Session

  • The HHCAHPS Survey Vendor Update Training Session will take place on Wednesday, January 30, 2013 from 11:00AM to 4:00PM EST.
  • Participation in the Vendor Update Training Session is required for approved HHCAHPS Survey vendors to retain their HHCAHPS Survey vendor approval status.

An updated version of the HHCAHPS Protocols and Guidelines Manual, Version 5.0, has also been posted on the HHCAHPS Web site and can be accessed via the Protocols and Guidelines link under the “Survey Materials” tab. All approved HHCAHPS Survey vendors and Medicare-certified home health agencies should replace any previous versions of the Protocols and Guidelines Manual with Version 5.0.

For more information about the HHCAHPS Survey, contact the HHCAHPS Survey Coordination Team via e-mail at hhcahps@rti.org or call toll-free at (866) 354-0985.