Guidance to survey vendors on appropriate procedures for handling distressed respondents during telephone interviews
folder_openChanges to Protocols and Guidelinescalendar_todayPosted March 8, 2010

This announcement provides guidance to survey vendors on appropriate procedures for handling distressed respondents during telephone interviews. Vendors are urged to review this information to ensure that their own protocols for handling distressed respondents complies with expected HIPAA and HHCAHPS guidelines.