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Announcement

HHCAHPS Training Materials Have Been Posted
folder_openOther Announcementscalendar_todayPosted January 26, 2012

The agenda and presentation slides that will be used in the Introduction to Home Health Care CAHPS (HHCAHPS) Webinar training session and the agenda and presentation slides that will be used during the HHCAHPS Survey Vendor Update Webinar training are now available on the HHCAHPS Web site. These materials can be accessed by selecting the appropriate link under the “Training” tab on the HHCAHPS Web site.

As a reminder, the Introduction to HHCAHPS Survey Webinar training session will take place on Monday, January 30, and Tuesday, January 31, 2012. This training session will consist of two 4-hour sessions; Session I (the first part) will be offered twice on January 30, 2012. Session II (the second part) will be offered twice on Tuesday, January 31, 2012. The morning session on each day will begin promptly at 8:30 AM Eastern Time and end at about 12:30 Eastern Time. The afternoon sessions will take place from 1:30 to 5:30 Eastern Time. Please note that the Introduction Webinar training session is geared toward survey vendors seeking to become an approved HHCAHPS Survey vendor, to home health agencies, and to others. Survey vendors who are already approved HHCAHPS Survey vendors are also welcome to attend, but participation in this introductory training session by approved HHCAHPS Survey vendors is not required.

The HHCAHPS Survey Vendor Update Training Session will take place via Webinar on Wednesday, February 1, 2012. This training will consist of one 6-hour session, beginning at 11:00 AM Eastern Time. This session is geared to approved HHCAHPS Survey vendors, who are required to attend in order to retain their HHCAHPS Survey vendor approval status.

An updated version of the HHCAHPS Protocols and Guidelines Manual, Version 4.0, has also been posted on the HHCAHPS Web site and can be accessed via the Protocols and Guidelines link under the “Survey Materials” tab. All approved HHCAHPS Survey vendors and Medicare-certified home health agencies should replace any previous versions of the Protocols and Guidelines Manual with Version 4.0.

For more information about the HHCAHPS Survey, contact the HHCAHPS Survey Coordination Team via e-mail at hhcahps@rti.org or call toll-free at (866) 354-0985.