Menu

Announcement

Reminder about DNR submission guidelines
folder_openChanges to Protocols and Guidelinescalendar_todayPosted November 21, 2011

The Coordination Team wishes to remind HHCAHPS Survey vendors that a Discrepancy Notification Report (DNR) must be submitted as soon possible after the discrepancy occurs, even if additional information that is required for the DNR is not known until a later point in time.

For example, if a home health agency (HHA) is unable to provide a monthly patient information file in time to initiate the survey between the 21st and 26th days after a sample month ends, the vendor should submit a DNR indicating that the HHA was unable to provide the monthly file for the affected month within a few days after the 21st day after the sample month ends. If the vendor cannot immediately provide the number of affected eligible patients, the vendor will be responsible for resubmitting a revised DNR once that information is known.

All HHCAHPS Survey vendors should keep in mind that submitting a DNR for an HHA several months after the discrepancy occurs is not acceptable. Vendors are also reminded that they must notify the HHA for every DNR that is submitted involving the HHA.

Please contact the HHCAHPS Coordination Team at hhcahps@rti.org if you have any questions about this announcement.