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Announcement

Registration is Now Open for the Home Health Care CAHPS Survey Webinar Training Sessions
folder_openOther Announcementscalendar_todayPosted December 16, 2011

Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar Training Session

The next Introduction to the Home Health Care CAHPS (HHCAHPS) Survey Webinar training session will take place on Monday, January 30, and Tuesday, January 31, 2012. The training will consist of two 4-hour sessions; each session will be offered twice during those 2 days. Detailed information about this session can be found here.

Organizations/individuals interested in attending the Introduction to the Home Health Care CAHPS Survey training session on January 30–31, 2012 should note that registration for the training will be closed at 9:00 PM Eastern Standard Time on Friday, January 27, 2012.

Survey organizations interested in becoming an approved Home Health Care CAHPS Survey vendor must do the following.

  • Complete and submit a Vendor Participation Form, which is located on the Home Health Care CAHPS Survey Web site at the following link: Vendor Participation Form.
  • Designate a staff member as the Home Health Care CAHPS Survey project manager.
  • The CAHPS Project Manager must successfully complete both Sessions 1 and 2 of the Introduction to Home Health Care CAHPS Survey webinar training. If interim approval as an HHCAHPS Survey vendor is granted, newly approved vendors must attend all vendor update training sessions. All other vendor staff and the vendor’s subcontractor’s staff (if a subcontractor will be used) are encouraged to attend the Home Health Care CAHPS Survey training.
  • The survey vendor’s designated HHCAHPS project manager must successfully complete an online training certification after participating in the Introduction training session.
  • Complete and submit a Quality Assurance Plan within 6 weeks after the vendor’s first quarterly data submission.
  • Agree to implement the Home Health Care CAHPS Survey using standardized protocols and procedures described in the Protocols and Guidelines Manual located on the https://homehealthcahps.org website.

More information about the survey and the requirements for becoming an approved Home Health Care CAHPS Survey vendor is provided on the Home Health Care CAHPS Survey Web site at https://homehealthcahps.org. Vendors may also contact the Coordination Team at HHCAHPS@RTI.org or call toll-free 1 866-354-0985.

Survey vendors who have already been approved to conduct the Home Health Care CAHPS Survey are not required to attend this training session. However, approved survey vendors are required to attend the Home Health Care CAHPS Survey Update Training Session, which will be held via Webinar on February 1, 2012.

Registration for attending the Home Health Care CAHPS Survey Intro Training Session is now open.

 

Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Training Session

The second Home Health Care CAHPS (HHCAHPS) Survey Vendor Update Training Session will take place via Webinar on Wednesday, February 1, 2012. The training will consist of one 6-hour session, beginning at 11:00 AM Eastern Time. Detailed information about this session can be found here.

This session is intended for approved survey vendors only; survey vendors applying to become an approved HHCAHPS Survey vendor and home health agencies new to the HHCAHPS Survey should attend the Introduction to HHCAHPS Webinar Training Session, which will take place on January 30-31, 2012. Click herefor more information about the next Introduction to the Home Health Care CAHPS Survey Webinar training session.

Survey vendors who are currently approved to administer the Home Health Care CAHPS Survey must attend this Update training session. The staff member designated as the approved survey vendor’s HHCAHPS Project Manager must attend the HHCAHPS Survey Vendor Update training session.

Multiple people within an organization may attend the Home Health Care CAHPS Survey Vendor Update training session. However, only one Webinar access code will be assigned to each organization; therefore, all individuals within the organization attending the training must meet in the same room for the Update training session.

We strongly encourage other key survey vendor staff and subcontractor staff working with approved survey vendors to attend the Vendor Update training session. Home health agency staff and others may attend the Home Health Care CAHPS Survey Update Training Session as well.

Registration for attending the Home Health Care CAHPS Survey Update Training Session is now open.