New Guidelines for Vendors Regarding Submission of Discrepancy Notification and Exceptions Request Reports
folder_openChanges to Protocols and Guidelines, Information for Home Health Agenciescalendar_todayPosted October 10, 2011

Effective immediately, HHCAHPS Survey vendors are required to notify their home health agency (HHA) clients whenever a Discrepancy Notification Report (DNR) or Exceptions Request Report is submitted on an agency’s behalf. The notification should be sent to the HHA via an e-mail message and should contain the following pieces of information:

• The date the DNR or Exceptions Request Report was filed
• The affected CCN(s)
• The reason for the DNR or Exceptions Request
• The number of affected patients (if known)

The e-mail message will serve as documentation to the HHA that a DNR or Exceptions Request was filed on its behalf. There is no need to copy the Coordination Team on the e-mail message sent to the HHA, as the actual DNR/Exceptions Request Form will be submitted to the Coordination Team.